Customer Service Representative- Part-Time

Ritchie Bros.; Saskatoon; On-site; CAD 20,664 - 34,440; Part time

Job summary

Ritchie Bros. seeks a Part-Time Customer Service Representative in Saskatoon to deliver exceptional customer service, manage inquiries, and process payments during sale days.

A successful candidate will have previous customer service experience, strong computer skills, and a commitment to safety. This role requires excellent communication skills and the ability to work efficiently under pressure while maintaining a positive attitude.

Qualifications

• Previous work experience working in‑person with customers.
• Experience using computers and ability to learn new technology and software.
• Excellent keyboarding skills for data entry.
• Commitment to providing fantastic customer service.
• Ability to work well and maintain a positive attitude in high-pressure situations.
• Friendly, outgoing, patient personality.
• Thrive working as part of a team.

Responsibilities

• Organize keys and file documents by internal coding system and lot number.
• Communicate with departments and customers for necessary documents.
• Process payments from successful bidders.
• Provide customers with information about auxiliary services.
• Ensure superior customer service is delivered.
• Support the RB Unreserved Commitment to Safety.
• Perform other duties as assigned.

Skills

Customer service experience

Computer skills

Keyboarding skills

Positive attitude in high-pressure situations

Team collaboration

Job description

About Us

RB Global (NYSE: RBA) (TSX: RBA) is a leading, omnichannel marketplace that provides value-added insights, services and transaction solutions for buyers and sellers of commercial assets and vehicles worldwide. Through its auction sites in 13 countries and digital platform, RB Global serves customers in more than 170 countries across a variety of asset classes, including automotive, commercial transportation, construction, government surplus, lifting and material handling, energy, mining and agriculture.

The company’s marketplace brands include Ritchie Bros., the world’s largest auctioneer of commercial assets and vehicles offering online bidding, and IAA, a leading global digital marketplace connecting vehicle buyers and sellers. RB Global’s portfolio of brands also includes Rouse Services, which provides a complete end-to-end asset management, data-driven intelligence and performance benchmarking system; SmartEquip, an innovative technology platform that supports customers’ management of the equipment lifecycle and integrates parts procurement with both OEMs and dealers; Xcira, a leader in live simulcast auction technologies; and Veritread, an online marketplace for heavy haul transport.

About the Team

We conduct hundreds of live auctions each year around the world. It takes a hardworking team of energetic people in a wide variety of full-time and part-time roles to conduct a successful multi-million dollar auction – from equipment inspectors, yard managers and operators to administrative staff and customer service representatives.

Job Description

The Part‑Time Customer Service Representative will provide exceptional customer service, answer inquiries, process payments and other sale day activities.

Responsibilities

• Organize all keys and file documents by our internal coding system and then by lot number before we go to lot; upload documents to the web each sale.
• Actively communicate with many different departments and team members and customers who sign up equipment when needing documents such as LOLCs and purge documents.
• Process payments from successful bidders.
• Provide customers with information about auxiliary services.
• Ensure that superior customer service is always delivered to all customers.
• Actively support the RB Unreserved Commitment to Safety: to send everyone home, every day, the way they came to work, by taking personal responsibility for your safety and safety of your team, co‑workers and customers.
• Perform other duties as assigned.

Qualifications

• Previous work experience working in‑person with customers.
• Experience using computers and ability to learn new technology and software.
• Excellent keyboarding skills for data entry.
• Commitment to providing fantastic customer service.
• Ability to work well and maintain a positive attitude in high‑pressure situations.
• Friendly, outgoing, patient personality.
• Thrive working as part of a team, pitching in wherever you’re needed.