Customer Service Representative - Ottawa (Bilingual French & English Preferred)

Avanti Software Inc.; Ottawa; On-site; CAD 35,000 - 50,000; Full time

Job summary

Avanti Software Inc. is seeking dedicated individuals to join their Customer Service Order Desk team in Ottawa. The position requires outstanding customer service skills, the ability to process orders, and handle client inquiries effectively. The ideal candidate will possess a post-secondary education, experience in customer service, and proficiency in using Microsoft Office. Join us and contribute to improving health outcomes for clients across Ontario.

Qualifications

• Minimum 1 year experience in a customer service role.
• Minimum 1 year experience with administrative procedures.
• Proficient with Microsoft Office - including Excel, Word, and Outlook.

Responsibilities

• Process client orders received by phone, email or fax.
• Attend to clients and resolve client concerns.
• Identify and action opportunities to improve client service.

Skills

Strong interpersonal and communication skills

Bilingual (French/English)

Strong initiative

Time management

Education

Post-Secondary Education in an Administrative or related field

Tools

Microsoft Office

ERP systems

Job description

Our Mission:

Ontario Medical Supply is a Leading Distributor of medical equipment, supplies, and services for healthcare organizations and home healthcare clients across Ontario. Specializing in long term care, assisted living, retirement and home health care. Ontario Medical Supply is partnered for success with Royal Drugs. Royal Drugs is a healthcare company providing specialty pharmacy, infusion therapy, and retail pharmacy services. Together, we work towards supporting optimal health outcomes and better quality of life.
Come Join Our Team!

Purpose:

As part of the Customer Service Order Desk team, this role provides outstanding customer service by
processing orders and inquiries received through various sources, including those from healthcare agencies,
long-term care facilities, and individual clients or caregivers.

Location: Ontario Medical Supply, Ottawa
Reports to: Customer Service Representative
No. of Positions: 2
ATR: 4823
Type: Full time, Permanent
Salary: Salary, commensurate with experience
Benefits: Yes

Job Responsibilities:

• Process client orders received by phone, email or fax, for service, equipment, supplies and
pharmaceuticals, including equipment rentals.
• Attend to clients, and resolve client concerns by phone, email, and in-person.
• Identify and action opportunities to improve client service.
• Review, identify and resolve error entries in the Dashboard.
• Create/maintain client contact, customer cards and validate information with customers as required.
• Generate various reporting for internal service team.
• Review and action various reports such as backorders, onhold, assembly kit, entered rentals, failed
delivery, cross reference and others.
• Meet pre-established KPI goals.
• Record service orders (disposition) upon completion.
• Provide assistance in ensuring rental equipment is returned.
• Process inventory orders as needed.
• Prepare parts requests and conduct follow-up as needed.
• Participate in a weekly rotation for shifts and weekend coverage.
• Perform duties as assigned.

Qualifications:

• Completion of Post- Secondary Education in an Administrative or related field of study.
• Minimum 1 years’ experience with administrative procedures and office duties.
• Minimum 1 year in customer service role.
• Proficient with Microsoft Office – including Excel, Word and Outlook.
• Proficient with ERP systems, Pronto preferred

SKILLS:
• Strong interpersonal and communication skills (both verbally and in writing).
• Bilingual (French/English) is strongly preferred.
• Strong initiative and ability to work proficiently in a team environment as well as independently.
• Ability to manage time, remain organized and prioritize work.
• Enthusiastic, dependable and action oriented, with willingness to learn and improve existing skill set.
• Commitment to deliver excellent internal and external customer service

Human Resources:

While we thank you for your interest, only select applicants will be contacted regarding the position.

Ontario Medical Supply is an inclusive and equal opportunity employer committed to providing diversity and accommodations for applicants upon request at any stage of the recruitment process in accordance with the Accessibility for Ontarians with Disabilities Act (AODA) and the Ontario Human Rights Code. All applicants must make their requirements known when contacted.

Company

OMS / Royal Drugs

Location

Opening Date

Closing Date

Jul 31, 2025

Requirements

Type

Description

Status

A&AODA Accessibility & AODA Acknowledment Required within 30 days after job starts

DP - 10 LHIN Order Desk Required within 30 days after job starts

EO -2 Quality & Regulatory Training (Phase 2) Required within 30 days after job starts

EO-1 General Orientation (Phase 1) Required within 30 days after job starts

WHMIS WHMIS 2015 Required within 30 days after job starts

WPVH Workplace Violence and Harassment Required within 30 days after job starts