Medical Secretary, Casual

Cencora | Pharma solutions; Ottawa; On-site; CAD 30,000 - 60,000; Part time

Job summary

A leading healthcare provider is looking for a casual Medical Secretary at the Ottawa Fertility Centre. This role involves providing administrative support to Physicians, managing patient interactions, and ensuring scheduling and billing procedures are followed. Ideal candidates will have a background in Medical Office Administration with bilingual proficiency in English and French.

Benefits

Casual dress

Company events

Employee assistance program

On-site parking

Wellness program

Qualifications

• Minimum 2 years’ experience in a clinical setting.
• Oral, written, and reading comprehension in English and French is required.

Responsibilities

• Receives and schedules patients according to Physician’s instructions.
• Handles phone support and answers high volume patient inquiries.
• Processes medical billing and collects relevant fees.

Skills

Knowledge of Medical Terminology

Strong interpersonal and communication skills

Ability to multitask

Attention to detail

Ability to work with a team

Knowledge of MS Office applications

Education

Completion of two (2) year post-secondary diploma in Medical Office Administration

Secondary School

Job description

Currently hiring for Medical Secretary - Casual

The Ottawa fertility Centre is a state-of-the-art modern fertility treatment center that provides comprehensive diagnostic and treatment services to its patients. The Ottawa fertility Centre is accredited by Accreditation Canada and pursues standards of excellence in all areas of its operations. We are an equal opportunity employer and encourage staff growth and development.

The Bilingual Medical Secretary supports the day-to-day operational activities and information management requirements of the Ottawa Fertility Centre Physicians. The Medical Secretary provides administrative support to the Physician, scheduling and billing of patients according to Physician instruction, and phone support in response to a high volume of patient enquiries. The Medical Secretary presents a professional image to the public at all times as they interacting with patients on a daily basis.

Responsibilities and Duties

• Receives patients in a courteous and professional manner
• Ensures that all subsequent bookings and test are scheduled according to the Physician’s instructions
• Collecting an relevant fees related to the appointment when the patient has no OHIP, or process medical billing
• Respond to a high volume of patient enquiries over the phone ensuring that their needs are addressed in a timely manner and that patient are informed of upcoming tests and appointments
• Provide administrative support to the Physicians
• Ensuring proper and thorough identification of patients prior to taking any action and protecting confidentiality of patients and their health information

Qualifications and Experience

• Completion of two (2) year post-secondary diploma in Medical Office Administration with minimum of 2 years’ experience in a clinic, hospital, or medical environment
• Previous recent experience may be considered substitute for formal education

Knowledge, Skills and Abilities

· Knowledge of Medical Terminology

· Strong working knowledge of MS Office applications (Word, Excel, PowerPoint, and Outlook)

· Ability to work with a team and independently

· Ability to multitask and meet multiple deadlines

· Keen attention to detail to provide accuracy and address errors in a professional manner

· Strong interpersonal and communication skills

· Highly organized and efficient

· Ability to work in a fast faced environment

• Oral, written and reading comprehension in English and French is required.

The Ottawa Fertility Centre is committed to accessible and equitable employment practices. If you require an accommodation to participate in the recruitment and selection process, please inform Human Resources to discuss your individual accessibility needs. All requests for accommodation will be considered in a fair and objective manner, ensuring that all applicants are treated with respect and dignity.

Job Type: Casual

Pay: $22.90-$26.40 per hour

Expected hours: 22.5 – 37.5 per week

Benefits:

• Casual dress
• Company events
• Employee assistance program
• On-site parking
• Wellness program

Schedule:

• 8 hour shift
• Day shift
• Holidays
• Monday to Friday
• Weekends as needed

Education:

• Secondary School (required)

Experience:

• Medical office experience: 3 years (preferred)
• OSCAR: 1 year (preferred)
• Medical terminology: 1 year (required)
• EMR systems: 1 year (required)

Work Location: In person

Expected start date: 2024-10-01