Customer Service Representative (on-call/casual)

Skyservice Business Aviation Inc.; Mississauga; On-site; CAD 30,000 - 60,000; Full time

Job summary

Join a forward-thinking company as a Customer Service Representative, where your dedication to excellence will shine. In this on-call position, you will play a vital role in ensuring seamless arrivals and departures for clients, showcasing your outstanding customer service skills. With a focus on teamwork and adaptability, you'll thrive in a dynamic environment, coordinating essential services and maintaining high standards. This is an exciting opportunity to grow within a respected leader in the aviation industry, where your contributions will directly impact client satisfaction and operational success.

Qualifications

• Minimum two years of experience in a customer service environment.
• Proactive with a strong understanding of customer needs.

Responsibilities

• Provide high standards of service to customers.
• Coordinate fueling, catering, and hotel bookings.
• Maintain clear communication between line crew and concierge.

Skills

Customer Service Experience

Communication Skills

Organizational Skills

Microsoft Office

Teamwork

Education

Post-secondary Education

Job description

Customer Service Representative (on-call/casual)

Customer Service - Mississauga, Ontario

SKYSERVICE BUSINESS AVIATION

Skyservice is the North American market leader in business aviation. Built on the principles of safety and service excellence, we offer aircraft management, charter, maintenance, and sales support through our fixed-based operator services across Canada and the United States. Our core values—Quality, Safety, Respect, Commitment, and Efficiency—guide our daily operations and contribute to our reputation as industry leaders. We are committed to supporting and developing our team members. If you're looking to advance your career in a company that values growth and high standards, Skyservice is the place for you.

We are expanding our services and presence throughout the Americas, focusing on delivering high-level client service. You will bring attention to detail and adaptability to a dynamic, fast-paced environment, working with a team dedicated to exceeding client expectations. We prioritize excellence and team development.

This is an on-call/casual position (up to 40 hours per month)

Job Qualifications:

• Provide high standards of service to customers in line with Skyservice's philosophy, ensuring efficient and courteous arrivals and departures;
• Communicate via ground/air Unicoms and radios;
• Maintain clear communication between line crew and concierge, and coordinate with courtesy van drivers;
• Maintain, monitor, and update relevant systems (location-dependent);
• Bill and update the landing fee system (Toronto only);
• Coordinate fueling, catering, car rental, hotel bookings, and reservations;
• Answer general phone lines and direct calls appropriately;
• Keep all areas of the FBO clean and well-stocked with coffee, condiments, and snacks;
• Take customer and flight crew orders, promote services, respond to inquiries and emergencies, investigate complaints, and update accounts;
• Perform other duties as assigned.

Required Skills:

• Minimum two years of experience in a customer service environment;
• Courteous, discreet, efficient, and professional service delivery;
• Knowledge of the NATO phonetic alphabet;
• Proactive with a strong understanding of customer needs;
• Excellent organizational skills and resourcefulness;
• Ability to work under pressure in a fast-paced environment;
• Positive attitude and teamwork skills;
• Working knowledge of Microsoft Office products;
• Availability to work various shifts, including weekends and statutory holidays.

Education:

• Post-secondary education is an asset.

Skyservice is an equal opportunity employer. We welcome applications from all interested parties. If you are unable to apply through our job board, please contact our Human Resources team for accommodations.