Customer Service Representative (on-call/casual)

Skyservice Business Aviation; Mississauga; On-site; CAD 30,000 - 60,000; Part time

Job summary

Join a forward-thinking company in the aviation industry, where your commitment to excellence and customer service will shine. In this on-call/casual position, you will be part of a dynamic team dedicated to providing exceptional service to clients. Your role will involve coordinating various customer needs, ensuring a seamless experience from arrival to departure. With a focus on teamwork and continuous development, this position offers the chance to grow within an industry-leading organization. If you thrive in a fast-paced environment and enjoy making a difference, this opportunity is perfect for you.

Qualifications

• 2+ years in customer service with a focus on professionalism and efficiency.
• Strong organizational skills and ability to work in a fast-paced environment.

Responsibilities

• Provide high standards of service to customers during arrivals and departures.
• Coordinate fueling, catering, and reservations while maintaining communication.

Skills

Customer Service Experience

Communication Skills

Organizational Skills

Proactive Attitude

Ability to Work Under Pressure

Teamwork

Microsoft Office Proficiency

Education

Post-secondary Education

Job description

SKYSERVICE BUSINESS AVIATION

Skyservice is the North American market leader in business aviation. Built on the key principles of safety and service excellence, we offer full-service support and expertise in aircraft management, charter, maintenance, and sales from our fixed-based operator services across Canada and the United States. People and values are inseparable assets that fuel our commitment to Quality, Safety, Respect, Commitment, and Efficiency. These key values guide us every day and contribute to our reputation as industry leaders in aviation services. Skyservice is a team that is committed to supporting and developing our people. If you wish to advance your career and be part of a team committed to reaching further and aiming higher in Business Aviation, the Skyservice family of companies is the team for you.

Your future at Skyservice:

Here at Skyservice, we are continuing to grow and provide high-level service to our clients, expanding our footprint and name throughout the Americas. You will bring strong attention to detail and a fast-paced way of working with dynamic schedules to a team that works together to exceed the expectations of our clients. We focus on excellence and are committed to support and develop our teams!

This is an on-call/casual position (up to 40 hours per month)

JOB QUALIFICATIONS:

1. Provide high standards of service to customers in accordance with the Skyservice philosophy, ensuring efficient and courteous arrivals and departures of customers.
2. Communicate via ground/air Unicoms and radios.
3. Maintain clear and concise communications between line crew and concierge; ensure proper coordination with the courtesy van drivers.
4. Maintain, monitor, and update the systems (may not be required at all locations).
5. Bill and update the landing fee system (Toronto only).
6. Remain vigilant with security protocols and situational awareness.
7. Ensure communication and coordination between customers, line service, and staff.
8. Coordinate fueling, catering, car rental, hotel booking, and reservations.
9. Answer the general phone lines and forward the calls to the appropriate person.
10. Ensure that all areas of the FBO are clean at all times.
11. Ensure coffee, condiments, and snacks are restocked regularly.
12. Take customer and flight crew orders for goods or services; promote goods or services; respond to inquiries and emergencies; investigate complaints and update accounts.
13. Any other duties as assigned.

REQUIRED SKILLS:

1. Two years’ experience in a customer service environment.
2. Ability to deliver service that is courteous, discreet, efficient, and professional.
3. Knowledge of the standard NATO phonetic alphabet.
4. Proactive, sees and understands the customers’ needs.
5. Strong organizational skills, resourceful.
6. Ability to work under pressure in a fast-paced environment.
7. Ability to provide a positive attitude while working in a group.
8. Working knowledge of Microsoft Office Products.
9. Available to work on different shifts, including weekends and statutory holidays.

EDUCATION:

1. Post-secondary education is an asset.

Skyservice is an equal opportunity employer and welcomes applications from all interested parties. If for any reason you cannot apply through our job board, please contact a member of our Human Resources team for special accommodation.