Customer service representative – Maintenance

Isidore landscapes Inc.; Richmond; On-site; CAD 38,000 - 48,000; Full time

Benefits offered by this job

Extended health and dental benefits (3

Job summary

Isidore Landscapes Inc. has been designing, installing, and maintaining landscapes in the Lower Mainland since 1994. We’ve built strong working relationships with construction companies, home builders, and landscape architects.

As a Customer Service Representative in our Maintenance Division, you’ll be the main contact for clients—managing inquiries, providing quotes, coordinating with crews, and ensuring high-quality service. Join us to grow with our team and support daily operations.

Qualifications

• Minimum 2 years of customer service experience.
• Basic horticultural knowledge (1 year minimum).
• Landscape maintenance experience (3 years preferred).
• Proficient with Microsoft Office tools.
• Strong communication and problem-solving skills.
• Physically capable of lifting 40–60 lbs regularly.
• Reliable with a strong work ethic and attention to detail.
• Able to work independently and travel to job sites as needed.
• Valid BC Driver's License.
• Working knowledge of machinery operations.
• Understanding and experience with WorkSafe standards.

Responsibilities

• Provide professional customer service by responding to inquiries and guiding clients through landscaping services.
• Prepare clear pricing estimates and quotes for landscaping and maintenance projects.
• Conduct site visits, surveys, and inspections as needed.
• Meet with clients to understand needs and explain available services.
• Coordinate with maintenance and operations teams for timely project delivery.
• Act as main contact between clients and maintenance crews and share project details.
• Follow up post-service to ensure satisfaction and explore future opportunities.
• Provide honest feedback to management and team leads.
• Ensure compliance with company policies and safety standards.
• Support and supervise maintenance crews to meet quality standards.
• Perform hands-on landscape maintenance tasks as needed (mulching, pruning, weed control, lawn care).

Skills

Customer service

Horticultural knowledge

Landscape maintenance

Microsoft Office

Communication

Problem solving

Physical stamina

Attention to detail

Independent work

BC Driver's License

Machinery operation

Safety standards

Job description

Isidore Landscapes Inc. has been designing, installing, and maintaining landscapes in the Lower Mainland since 1994. We’ve built strong working relationships with construction companies, home builders, and landscape architects. Our technical expertise allows us to interpret, create, install, and maintain varied and complex landscape designs for all types of landscape projects.

Due to rapid growth, we are currently seeking a Customer Service Representative to join our team and support our Landscape Maintenance Division.

We offer opportunities for training and advancement, and encourage our team members to develop their skills and grow within the company.

About the Role:

As a Customer Service Representative in our Maintenance Division, you’ll be the main point of contact for clients—managing inquiries, providing quotes, coordinating with crews, and ensuring high-quality service delivery. Your role will be key in maintaining strong client relationships and supporting smooth daily operations.

Key Responsibilities:

• Provide professional and helpful customer service by responding to inquiries, addressing concerns, and guiding clients through our landscaping services.
• Prepare clear and accurate pricing estimates and service quotes for landscaping and maintenance projects.
• Conduct site visits, surveys, and inspections as needed.
• Meet with clients to understand their needs, explain available services, and ensure expectations are clearly communicated.
• Coordinate with the maintenance and operations teams to ensure timely and successful project delivery.
• Act as the main point of contact between clients and maintenance crews, ensuring all project details and client preferences are clearly shared.
• Follow up with the client’s post-service to ensure satisfaction and explore future service opportunities.
• Provide accurate, honest feedback to management and team leads.
• Ensure compliance with company policies and local safety standards.
• Support and supervise maintenance crews, ensuring quality standards are met.
• Must be articulate.
• Perform hands-on landscape maintenance duties when needed, including mulching, shrub pruning, weed control, and lawn care.

Qualifications & Requirements:

• Minimum 2 years of customer service experience (required)
• Basic horticultural knowledge and or proficiency (minimum 1 year )
• Landscape maintenance experience (3 years preferred)
• Proficient with Microsoft Office tools
• Strong communication and problem-solving skills
• Physically capable of lifting 40–60 lbs regularly
• Reliable, with a strong work ethic and attention to detail
• Able to work independently and travel to job sites as needed
• Valid BC Driver’s License
• Working knowledge and operations of machinery.
• Understanding and experience in work safe standards

Schedule:

• Full-time, Permanent
• 8-hour shift
• On-site work (no remote work)

Benefits:

• Extended health and dental benefits (including Life Insurance and Long Term Disability) following a 3- month probation period
• DPSP following 1 year of employment (Citizens and PR)
• 4% vacation pay

Expected Start Date:

ASAP

Isidore Landscapes is an equal opportunity employer.

To learn more about us, please visit: https://isidorelandscapes.com