Customer Service Representative Lead Hand

McDougall Energy Inc.; Sault Ste. Marie; On-site; CAD 23,000 - 30,000; Part time

Benefits offered by this job

Hourly pay: CAD 19.40 per hour

Referral programs

Employee perks programs

Employer Provided Uniforms and PPE

Employee Assistance Program

Job summary

McDougall Energy Inc. is hiring a part-time Lead Hand for our Burford, Ontario location. The role reports to the Site Manager and emphasizes customer service, cashier accuracy, and maintaining a safe, inviting store environment.

The Lead Hand will supervise operations, support the Manager, and ensure policy adherence while engaging customers and driving a performance‑driven team.

Qualifications

• Three to five years in customer service.
• Friendly, enthusiastic and customer service focused.
• Clear and effective communication with customers and coworkers.
• Able to stand for long periods.

Responsibilities

• Provide prompt, efficient and courteous customer service to all customers.
• Maintain a clean, safe, customer friendly work environment.
• Ensure exterior store conditions enhance curb appeal.
• Ensure accurate operation of cashier systems.
• Ensure all paperwork submitted is accurate and balanced.
• Adhere to company policies and procedures.
• Enforce age verification for tobacco, lottery and alcohol sales.
• Support the Manager with all aspects of retail operations.

Skills

Customer service

Organizational skills

Communication

Stand for long periods

Education

High School diploma or equivalent

Job description

Lead Hand

About The Opportunity

We are seeking a motivated, results-driven individual to join our team as a

We are seeking a motivated, results-driven individual to join our team as a part‑time Customer Service Representative Lead Hand at our Burford Ontario location.

Reporting to the Site Manager, this position is responsible for:

• Providing prompt, efficient and courteous customer service to all customers.
• Maintaining a clean, safe, customer friendly work environment.
• Ensure all exterior store conditions are maintained to enhance the properties curb appeal.
• Ensure accurate operation of cashier systems.
• Ensure all paperwork submitted is accurate and balanced.
• Adhere to all company policies and procedures as prescribed.
• Enforcing age verification for the sales of tobacco, lottery and alcohol products.
• Support and assist the Manager will all aspects of retail operations.

About You

• High School Diploma or equivalent
• Three (3) to five (5) years in customer service
• Strong customer service, and organizational skills
• Friendly enthusiastic and customer service focused
• Superior customer service skills with a desire to be part of a performance‑driven team
• Must be able to communicate clearly and effectively with customers and coworkers
• Ability to stand for long periods of time
• Must be able to work night shifts and weekends and holidays
• Valid G drivers license and reliable vehicle

The successful candidate will be required to successfully pass the Retail Smart Serve course if not already certified.

What We Offer

We offer career growth and development through on‑job training, professional courses, and peer learning in a friendly and inclusive work environment that allows you to thrive both personally and professionally.

We Provide a Total Rewards Package That Includes

• Pay: $19.40 per hour
• Employee & Customer Referral Programs
• Employee Perks Programs
• Employer Provided Uniforms and Personal Protective Equipment (PPE)
• Employee Assistance Program

About Us

McDougall Energy is a Canadian, family‑owned business that has been providing products and services to customers since 1949. We are thrilled to be recognized as a Platinum Club member of Canada’s Best Managed Companies. We credit our success to our talented team and believe in providing them with opportunities to make a meaningful impact on our business and their careers. Join us and help us continue a tradition of meeting the needs of our customers and our communities and connecting them to the energy solutions of today and tomorrow.

McDougall Energy is committed to an inclusive, barrier‑free recruitment and selection process and workplace. If you require any accommodation, please notify us and we will work with you to meet your needs. Confidentiality of all applicants assured. Only those selected for interviews will be contacted and we thank all other applicants for their interest. McDougall Energy does not use AI in the recruitment process.