Customer Service Representative Kelowna

Secure-Rite Mobile Storage Inc.; Vernon; On-site; CAD 30,000 - 60,000; Full time

Job description

Are we looking for you? Are you motivated and excited to join a values focused team?

CUSTOMER SERVICE REPRESENTATIVE (CSR) - JOB POSTING

You are a people person and love details. You enjoy working within a team environment and have a positive, upbeat personality. You are seeking a position that allows you to pour your passion for people, excellence and community into helping customers while working for a fast-growing company that still feels like family. You recognize that sometimes it takes Cowboy Grit to get the job done, and you are the one who can do it. 

You have a strong sense of urgency, are agile, and are known as the person who gets things done. You want to make a difference every day with your skills, talents, and abilities. Exceeding a customer's expectations is just how you think.

Secure-Rite Mobile Storage (www.Secure-Rite.com ) serves mobile storage needs in BC and Alberta from our locations in Kelowna, Vernon, Penticton, Calgary and Vancouver

In this position, the Customer Service Representative (CSR) will be responsible for incoming customer inquiries, and bookings, and ensuring that details are captured and communicated effectively. You will also be responsible for sending sales and rental agreements, quotations and information requested by our customers. The CSR plays a critical role in delivering exceptional customer to our customers.

The ideal candidate will readily demonstrate Secure-Rite's Core Values of Excellence (our goal in everything), Community (people matter to us), Agility (we move at the speed of business), and Cowboy Grit (we work hard and get things done). In addition, the ideal candidate will have a minimum of two years of experience in an office environment with Microsoft Office products.

If this sounds like you, Secure-Rite Mobile Storage needs you on our Kelowna customer service team!

Position in Company

• Responsible to Client Services Manager

Responsibilities and Duties

• Customer Service
  • Handle incoming customer inquiries and orders for all branches
  • Collect detailed information from customers to prepare sales and rental agreements
  • Enter all client information and sales/rental booking information into our software program
  • Send agreements to customers, and ensure they are received back with payment details before the delivery date
  • Handle any customer complaints as per company procedure
• Quotations & Information
  • Prepare and send quotes to customers
  • Forward any non-standard quote requests to applicable departments
  • Track KPIs to provide data to the Branch Manager every week
• Outside Sales & Service
  • Follow up with past customers and previous inquiries via phone and email
  • Make warm calls to previous customers to engage in discussion for future opportunities
• Accounting Support
  • When requested, assist Finance with accounts receivable
  • Ensure that all client information and methods of payment are current and functional 

The above job description is intended to serve as a guideline for the general role of the Customer Service Representative as a member of the team at Secure-Rite Mobile Storage Inc. The Customer Service Representative may be required to perform some additional duties at the request of Secure-Rite, which contribute to the overall goals of Secure-Rite. Training and support will be provided to the Customer Service Representative as necessary.