Host/Support

Four Points by Sheraton Kelowna Airport; Kelowna; On-site; CAD 30,000 - 60,000; Full time

Job summary

The Four Points by Sheraton Kelowna Airport is seeking dedicated Host/Support staff. This role ensures a smooth dining experience through various responsibilities, including guest engagement, food service, and maintaining cleanliness. Join a team that values fun, recognition, and professional growth.

Benefits

Extended Health and Dental Benefits

World-wide accommodation and dining discounts with Marriott brands

Employee discounts at sister properties

Excellent work environment focused on staff recognition

Room for growth and development

Qualifications

• Committed to delivering high levels of customer service.
• Ability to work effectively in a fast-paced environment.
• Capability to work independently and within a team.

Responsibilities

• Greet guests with a warm and friendly attitude.
• Run food from the kitchen to guests efficiently.
• Assist in managing waitlists and seating guests.

Skills

Positive attitude

Good communication skills

Attention to detail

Customer service

Time management

Education

Serving it Right Certification

Job description

If you are looking for a team that brings out the best in each other, a team that has fun and are proud of their work - we want to hear from you. The Four Points by Sheraton - Kelowna Airport is currently looking for Host/Support staff.

We are also on a bus route, with a stop just outside of the hotel. Our complimentary shuttle also picks up our employees from the bus loop at UBCO

What will you be doing?

The Host/ Support position supports front-of-house and food service operations to ensure a smooth, welcoming, and efficient dining experience. This role includes hosting, food running, and expediting duties. Reporting to the Food & Beverage Manager, the associate maintains service flow, cleanliness, and guest engagement in a fast-paced environment.

• Greet guests with a warm and friendly attitude
• Assist in seating guests and managing waitlists using tools like OpenTable
• Answer basic guest questions about menu items, dietary needs, and restaurant services
• Be aware of special guest requests (e.g., birthdays, anniversaries) and communicate with the service team
• Maintain the cleanliness and organization of the host stand and entrance area
• Run food from the kitchen to guests, ensuring plates go to the correct person without auctioning off
• Organize and support the expo line to maintain food quality and presentation standards
• Coordinate food timing and flow between kitchen and service staff
• Restock and maintain service areas such as the coffee station and pass
• Clear and clean tables quickly and reset them for the next guests
• Maintain tidiness of all guest-facing and back-of-house areas
• Empty garbage bins, handle recycling, and change linen bags as needed
• Follow all food safety, hygiene, and sanitation protocols
• Understand basic causes of food contamination and practice safe handling
• Assist with in-room dining deliveries and banquet setups: including event setup & takedown, serving and participation in off-site events
• Communicate guest feedback or special comments to servers and management
• Support team members during busy periods by anticipating needs and helping where necessary
• Help monitor table turnover and guest flow to maximize seating efficiency
• Use basic functions of the POS system to support order entry or payment
• Stay informed on basic hotel information, restaurant layout, and special promotions
• Perform other duties as assigned by supervisors or managers

What are we looking for?

To successfully fill this role, you should maintain the attitude, behaviors, skills, and values that follow:

• Serving it Right Certification
• Positive attitude
• Good communication skills
• Committed to delivering high levels of customer service
• High attention to detail
• Ability to work effectively & remain calm working in fast-paced environment
• Sufficient time management skills
• Ability to work on their own and with teams

Perks

• Extended Health and Dental Benefits
• World-wide accommodation and dining discounts with Marriott brands
• Employee discounts on accommodations, dining and marina at our sister properties (Hotel Eldorado, Manteo Resort and Eldorado Marina, and Hampton Inn & Suites Kelowna Airport).
• An excellent work environment, with a focus on staff recognition and teambuilding
• Room for growth and development.

Don't miss this exciting opportunity to join our Four Points family!