Customer Service Representative Irregular On Call

YMCA of Owen Sound Grey Bruce; Owen Sound; On-site; CAD 40,000 - 46,000; Full time

Benefits offered by this job

Training program

Job summary

Ontario Public Service in Owen Sound is seeking a Customer Service Representative – Irregular On-Call. This temporary OPS role offers on-site, virtual, and phone support for government programs, with a starting hourly wage of CAD 27.02 and a pay range up to CAD 33.40 per hour, under the OPSEU Collective Agreement.

Join ServiceOntario’s team to deliver accurate information, greet customers, process applications, collect payments, and assist in a busy public-service environment.

Qualifications

• Customer service experience is essential.
• Ability to explain guidelines and procedures.
• Strong numerical and cash handling skills.
• Proficiency with office software and databases.

Responsibilities

• Provide onsite, virtual and phone-based customer service with timely information.
• Greet and assist customers; process applications and renewals.
• Collect payments and issue receipts.
• Stay informed about government services and policies.

Skills

Customer focus

Effective communication

Thinking skills

Math skills

Computer proficiency

Team collaboration

Tools

Microsoft Office

CRM systems

Job description

Application Deadline Date: October 30, 2026

$28.81 -$33.40 per hour, starting salary for the Customer Service Rep Training is $27.02 per hour

Job Description

Apply By: Friday, October 30, 2026 11:59 pm EDT

Customer Service Representative – Irregular On-Call

Ministry of Public and Business Service Delivery and Procurement

1 Temporary assignment/contract up to 12 months with possibility of extension

95423 – Customer Service Rep 2

$28.81 – $33.40 Per hour*
*Indicates the salary listed as per the OPSEU Collective Agreement.

Join ServiceOntario’s dynamic Owen Sound team and make a difference in your community with every customer interaction!

What we offer:
ServiceOntario offers a training program that will help you be successful in the role.

• provide onsite quality customer services in person, virtually and by phone by providing timely and accurate information related to government programs, products and services
• greet and assist customers
• process applications and renewals
• provide information about government services
• collect payments and issue receipts
• answer customer questions
• stay informed about policies and products

What you bring to the team

Exceptional customer service must have:

• Customer focus to provide optimum service, explain information and meet customer needs and resolve customer inquiries and find solutions resulting in a positive customer experience.
• Effective communication to explain guidelines and procedures, respond to customer questions, write concise correspondence, apply judgment, tact, empathy and patience to meet customer needs.
• Thinking skills to probe for information, assess situations, and determine customer needs, and take appropriate actions.
• Math skills to handle cash, operate cash register and point of sale machines to process transactions
• Computer proficiency and ability to use Microsoft Office, database programs, and operation of specialized equipment.
• Team collaboration to work well with colleagues in a team environment.

Don’t meet every qualification?

If you are excited about this position and meet most, but not all, of the listed qualifications, please still consider applying. We recognize that no one person might have every qualification in this job ad, and you just might be the right candidate!

The Ontario Public Service is one of Ontario’s largest employers. Employees work for 29 ministries, with offices in more than 70 cities across the province.
The OPS also offers:

• a professional work culture
• a career that can grow across ministries and job functions
• many employee networks offering support for and education about underrepresented groups
• an Employee and Family Assistance Program, which provides confidential counseling services

How we support diversity, inclusion and accessibility

We are building an inclusive workforce that reflects the communities we serve. We encourage everyone interested in working with us to apply, including people with disabilities, Indigenous, Black and racialized individuals, as well as people from all ethnicities, cultures, sexual orientations, gender identities and gender expressions.

Learn more about the work the OPS is doing to create an inclusive, anti-racist, accessible and diverse workplace:

• 1 English Temporary – Irregular On-Call, duration up to 12 months, 1400 1st Ave W, Owen Sound, West Region, Criminal Record Check
• About security checks:
  A criminal or other federal offence record does not automatically disqualify you from the position. We consider each situation based on the position’s responsibilities.
  If a check is needed and you’ve lived outside of Canada in the past 5 years for 6 or more months in a row, or if you are not a Canadian resident, you’ll need to provide an out-of-country police clearance certificate from the country you lived in.
  Employment screening checks are only reviewed and evaluated by the Transition and Security Office, which also maintains them and keeps them strictly confidential.
• • Entry level applicants may be hired at the Customer Service Representative 2 Training (CSR – 2T) level;
  • Starting salary for the CSR – 2T level: $27.02 per hour.

Language requirements and assessment:
All external Ontario Public Service (OPS) job ads are posted in English and French. Check the “position(s) language” section at the top of each job ad for the language requirements. For all roles, candidates are assessed in English, the business language of the OPS. If the position is bilingual (English/French), you’ll also need to pass a French-language proficiency test.

Need help with your resume, improving your interview skills or finding the right career? Our Employment Advisors are here to support you in your job search. From exploring employment and training opportunities and preparing to re-enter the workforce, to helping you write effective resumes and prepare for interviews.

Land Acknowledgement

The Municipalities of Bruce and Grey Counties sit on the traditional territory of the Anishnabek Nation : The People of the Three Fires known as Ojibwe, Odawa, and Pottawatomie Nations. We give thanks to them, and to the Chippewas of Saugeen , and the Chippewas of Neyaashiinigmiing , as the traditional keepers of this land and water, and we also recognize the traditional homeland of the Metis Nation .

Charitable registration number 11907 4995 RR0001