Team Representative

Environment, Conservation and Parks | Environnement, Protection de la nature et Parcs; Northwestern Ontario; On-site; CAD 37,000 - 43,000; Full time

Benefits offered by this job

Pension plan

Health plan

Flexible work arrangements

Learning and mentorship programs

Employee networks

Job summary

The Ontario Public Service is hiring at the Thunder Bay office for positions handling vital event registrations and related service requests. You will communicate clearly with clients, review documents for completeness and accuracy, and input data into electronic systems as part of a collaborative team.

Applicants should demonstrate analytical thinking, attention to detail, and a willingness to work in a fast-paced environment while maintaining confidentiality and following policy guidelines.

Qualifications

• Analytical thinking to gather and assess information from clients and take appropriate action.
• Attention to detail to review documents for accuracy and completeness in line with rules and policies.
• Experience in providing service to the public and working with partners and colleagues.

Responsibilities

• Process vital event registrations and service requests for vital event documents.
• Convey clear information to clients and help resolve issues.
• Review documents to ensure they are complete and meet legal requirements.
• Accurately enter information into an electronic database.
• Build and maintain positive relationships with clients and partners.

Skills

Analytical thinking

Communication

Teamwork

Computer skills

Tools

MS Office

Imaging software

Office equipment

Job description

Apply By: Friday, October 30, 2026 11:59 pm EDT

Ministry of Public and Business Service Delivery and Procurement

Division:

City:

Thunder Bay

Position(s) language:

Job term:

1 Permanent, 3 Temporary assignment/contract for up to 12 months with possibility of extension

Job code:

08OAD - Office Administration 08

$26.92 - $31.31 Per hour*
*Indicates the salary listed as per the OPSEU Collective Agreement.

Assist Ontarians through vital event milestones.

Who we are:

We work with Ontarians through key milestones in their lives. The impactful work of registering vital events that occur in Ontario and issuing certificates and certified copies of registered vital events ensures Ontarians have the documents they need to access other services.

About the job

• process vital event registrations and service requests for vital event documents
• convey clear information to clients and help to resolve issues
• review documents to ensure they are complete and meet legal requirements
• accurately enter information into an electronic database
• build and maintain positive relationships with clients/partners
• work effectively as part of a team

What you bring to the team

Analytical thinking skills

• ability to gather and assess information provided from clients and take appropriate action
• demonstrated attention to detail to review/check information on documents for accuracy and completeness, ensuring it follows rules and policies

Communication and teamwork

• demonstrated experience providing service to members of the public and working collaboratively with partners and colleagues
• demonstrated ability to work in a fast-paced team environment

Computer skills

• proficiency in MS office software (e.g., Word, Excel, PowerPoint, SharePoint, and Microsoft TEAMS)
• ability to use imaging software (scanners) and general office equipment

Understanding of rules and confidentiality

• apply laws, policies, and procedures when processing vital event registrations and fulfilling service requests
• maintain confidentiality and security of personal and sensitive information

The OPS offers:

• options for benefit pension plan
• options for health plan and life and disability insurance
• flexible work arrangements a career that can grow across ministries and job functions
• flexible learning and developmental opportunities, including education and mentorship programs
• employee networks offering support for and education about underrepresented groups

How we support diversity, inclusion and accessibility

We are building an inclusive workforce that reflects the communities we serve. We encourage everyone interested in working with us to apply, including people with disabilities, Indigenous, Black and racialized individuals, as well as people from all ethnicities, cultures, sexual orientations, gender identities and gender expressions.

Our hiring process is accessible, consistent with Ontario's Human Rights Code and the Accessibility for Ontarians with Disabilities Act, 2005. We are working to prevent and remove barriers in our hiring processes and can offer accommodation to address specific needs related to Code-protected grounds such as disability, family status and religion. For more information about accommodation during the hiring process please contact us.

Learn more about the work the OPS is doing to create an inclusive, anti-racist, accessible and diverse workplace:

• diversity, equity and inclusion initiatives
• accessibility
• Anti-Racism Policy

• 3 English Temporary, duration up to 12 months, 189 Red River Rd, Thunder Bay, North Region, Criminal Record Check
• 1 English Permanent, 189 Red River Rd, Thunder Bay, North Region, Criminal Record Check
• About security checks: A criminal or other federal offence record does not automatically disqualify you from the position. We consider each situation based on the position's responsibilities. If a check is needed and you've lived outside of Canada in the past 5 years for 6 or more months in a row, or if you are not a Canadian resident, you'll need to provide an out-of-country police clearance certificate from the country you lived in. Employment screening checks are only reviewed and evaluated by the Transition and Security Office, which also maintains them and keeps them strictly confidential.

Language requirements and assessment:

All external Ontario Public Service (OPS) job ads are posted in English and French. Check the "position(s) language" section at the top of each job ad for the language requirements. For all roles, candidates are assessed in English, the business language of the OPS. If the position is bilingual (English/French), you'll also need to pass a French-language proficiency test.