Customer Service Representative Full-Time Relief

Salmon Arm Chamber Of Commerce; Salmon Arm; Hybrid; CAD 39,000 - 51,000; Full time

Benefits offered by this job

Union dues via payroll deduction

Job summary

City of Salmon Arm is seeking a Customer Service Representative in a full-time relief capacity to support City Hall operations. You will greet the public in person, online, and by phone while handling routine inquiries and clerical tasks.

The role includes processing payments, assisting with accounts and permits, and providing accurate records and data entry. The position offers a four-month term with CUPE Local 1908 union coverage and union dues via payroll deduction.

Qualifications

• Grade 12 education with post-secondary in business or accounting.
• Accounting 1 and 2 level courses completed.
• Minimum 1 year in a general office or financial/accounting environment.
• Minimum 1 year using Microsoft Office Suite (Excel, Word, Outlook).
• Six months in a customer service role, municipal setting preferred.
• Knowledge of accounting and municipal software; strong communication.
• Ability to meet tight deadlines with accuracy while staying organized.

Responsibilities

• Greet visitors, answer inquiries, operate the main telephone switchboard, and route to appropriate staff.
• Process and monitor applications, permits, and forms for completeness and municipal compliance.
• Assist with accounts payable, utilities, licenses, taxes, online payments, fines/fees, accounts receivable, payroll, and cemetery functions.
• Maintain departmental files, databases, statistics, reports, and related records.
• Handle payments, reconcile receipts, prepare bank deposits, and manage transit fares/parking revenue.
• Provide clerical support to all City departments and address public complaints as needed.

Skills

Organization

Detail orientation

People skills

Customer service

Time management

Education

Grade 12 with post-secondary in business/accounting

Accounting 1 and 2 courses completed

Tools

Microsoft Office Suite (Excel, Word, Outlook)

Job description

Job Opportunities

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City of Salmon Arm Current Opportunities

Customer Service Representative Full-Time Relief

Welcome to Salmon Arm, a vibrant city where a combination of beauty and forward thinking attracts adventurers, entrepreneurs and families of all ages. A place that’s open to innovative ways to do more, live more and make more of a difference.

At the City of Salmon Arm, we're more than just local government—we're a team of people who care deeply about our community, support one another, and take pride in delivering exceptional service. We're looking for an organized, detail-oriented, and people-focused Customer Service Representative to join our team in a full-time temporary/relief capacity. This position term will be for four (4) months or until the return of the incumbent to full-time duties.

Why Work For Us?

This position is at the heart of City Hall, greeting and assisting the public in person, online, and over the telephone. The Customer Service Representative responds to general inquiries about City business and operations, supports financial and accounting processes, maintains accurate records, and provides back-up clerical support to City departments. We believe great workplaces are built on collaboration, respect, accountability, and a shared commitment to serving our community.

About You!

You are the kind of person who:

• Loves creating order and keeping things organized.
• Enjoys checking things off a to-do list.
• Can juggle multiple priorities without missing a beat.
• Has an eye for detail and takes pride in producing accurate work.
• Is comfortable working independently while also being a supportive team player.

If you enjoy helping the public, maintaining accurate records, handling detailed financial and administrative tasks, and being a dependable resource for colleagues across the organization, we'd love to hear from you. The position's core duties include, but are not limited to:

• Greet visitors, answer general public inquiries, operate the main telephone switchboard, and refer inquiries to the appropriate department or staff member as needed.
• Process and monitor applications, permits, and associated forms to ensure submissions are complete and meet municipal requirements.
• Assist with records and transactions related to accounts payable, utilities, licenses, taxes, online payments, fines and fees, accounts receivable, payroll, and cemetery functions.
• Maintain departmental files, databases, correspondence, statistics, reports, inspection records, parking tickets, dog licenses, tax searches, Land Title information, journal entries, service cards, and related records.
• Carry out payment processing, handle cash and cheques, reconcile receipts, prepare bank deposits, and organize revenue received through transit fares and parking meters.
• Provide clerical support to all City departments, receive and redirect public complaints, assist with data input and reporting, and perform other related duties as required.

Required Qualifications

• Grade 12 education, plus post-secondary education in business or accounting.
• Completion of Accounting 1 and 2 level courses.
• Minimum one year’s experience in a general office or financial/accounting environment.
• Minimum one year’s experience using Microsoft Office Suite, including Excel, Word, and Outlook.
• Six months’ experience in a customer service role, preferably in a municipal setting.
• General knowledge of accounting and finance principles, with the ability to learn and use municipal accounting software.
• Proven ability to use tact, diplomacy, and courtesy when working with the public, elected officials, and staff members.
• Demonstrated ability to communicate effectively, both verbally and in writing, and prepare correspondence quickly and accurately.
• Ability to meet tight deadlines in an environment with constant interruptions while maintaining sustained attention to detail and strong organizational skills.

For more information, we encourage you to check out our full Job Description.

Remuneration for this position is in accordance with the CUPE Local 1908 Collective Agreement, beginning at $32.42 per hour plus 14% in lieu of statutory holidays, benefits and vacation. As a condition of employment, the successful candidate will be required to join the union and pay union dues via payroll deduction.

This position will only remain open until filled. We sincerely thank all applicants for their interest; however, only those candidates selected for an interview will be contacted.