Customer Service Representative

City of Salmon Arm; Salmon Arm; On-site; CAD 37,000 - 52,000; Full time

Job summary

City of Salmon Arm is seeking a Customer Service Representative for a full-time relief position in municipal services. The role involves greeting the public in person, online, and by phone, handling inquiries, processing applications and payments, and providing back-office support across departments.

The successful candidate will have Grade 12 with post-secondary in business or accounting, plus experience with Microsoft Office. Familiarity with municipal accounting software is a plus.

Qualifications

• Grade 12 education with post-secondary in business or accounting.
• Accounting 1 and 2 level courses completed.
• Minimum one year in a general office or financial/accounting environment.
• Minimum one year of Microsoft Office Suite (Excel, Word, Outlook) experience.
• Six months’ customer service experience, preferably in a municipal setting.

Responsibilities

• Greet visitors, answer general inquiries, operate the main telephone switchboard, and refer inquiries to the appropriate department.
• Process and monitor applications, permits, and forms to ensure submissions meet municipal requirements.
• Assist with records and transactions related to accounts payable, utilities, licenses, taxes, online payments, fines and fees, accounts receivable, payroll, and cemetery functions.
• Maintain departmental files, databases, correspondence, statistics, reports, inspection records, and related records.
• Provide clerical support to all City departments and handle public complaints as required.

Skills

Organized

Detail-oriented

Customer service

Multitasking

Communication

Education

Grade 12 + post-secondary in business or accounting

Accounting 1 and 2 courses

Tools

Microsoft Office Suite

Excel

Outlook

Word

Job description

City of Salmon Arm

Customer Service Representative

Full-Time Relief

Welcome to Salmon Arm, a vibrant city where a combination of beauty and forward thinking attracts adventurers, entrepreneurs and families of all ages. A place that’s open to innovative ways to do more, live more and make more of a difference.

At the City of Salmon Arm, we’re more than just local government—we’re a team of people who care deeply about our community, support one another, and take pride in delivering exceptional service. We’re looking for an organized, detail-­oriented, and people‑focused Customer Service Representative to join our team in a full‑time temporary/relief capacity. This position term will be for four (4) months or until the return of the incumbent.

Why Work For Us?

This position is at the heart of City Hall, greeting and assisting the public in person, online, and over the telephone. The Customer Service Representative responds to general inquiries about City business and operations, supports financial and accounting processes, maintains accurate records, and provides back‑up clerical support to City departments. We believe great workplaces are built on collaboration, respect, accountability, and a shared commitment to serving our community.

About You!

• Loves creating order and keeping things organized.
• Enjoys checking things off a to‑do list.
• Can juggle multiple priorities without missing a beat.
• Has an eye for detail and takes pride in producing accurate work.
• Is comfortable working independently while also being a supportive team player.

If you enjoy helping the public, maintaining accurate records, handling detailed financial and administrative tasks, and being a dependable resource for colleagues across the organization, we’d love to hear from you. The position’s core duties include, but are not limited to:

Responsibilities

• Greet visitors, answer general public inquiries, operate the main telephone switchboard, and refer inquiries to the appropriate department or staff member as needed.
• Process and monitor applications, permits, and associated forms to ensure submissions are complete and meet municipal requirements.
• Assist with records and transactions related to accounts payable, utilities, licenses, taxes, online payments, fines and fees, accounts receivable, payroll, and cemetery functions.
• Maintain departmental files, databases, correspondence, statistics, reports, inspection records, parking tickets, dog licenses, tax searches, Land Title information, journal entries, service cards, and related records.
• Carry out payment processing, handle cash and cheques, reconcile receipts, prepare bank deposits, and organize revenue received through transit fares and parking meters.
• Provide clerical support to all City departments, receive and redirect public complaints, assist with data input and reporting, and perform other related duties as required.

Required Qualifications

• Grade 12 education, plus post‑secondary education in business or accounting.
• Completion of Accounting 1 and 2 level courses.
• Minimum one year’s experience in a general office or financial/accounting environment.
• Minimum one year’s experience using Microsoft Office Suite, including Excel, Word, and Outlook.
• Six months’ experience in a customer service role, preferably in a municipal setting.
• General knowledge of accounting and finance principles, with the ability to learn and use municipal accounting software.
• Proven ability to use tact, diplomacy, and courtesy when working with the public, elected officials, and staff members.
• Demonstrated ability to communicate effectively, both verbally and in writing, and prepare correspondence quickly and accurately.
• Ability to meet tight deadlines in an environment with constant interruptions while maintaining sustained attention to detail and strong organizational skills.

Remuneration for this position is in accordance with the CUPE Local 1908 Collective Agreement, beginning at $32.42 per hour plus 14% in lieu of statutory holidays, benefits and vacation. As a condition of employment, the successful candidate will be required to join the union and pay union dues via payroll deduction.

We sincerely thank all applicants for their interest; however, only those candidates selected for an interview will be contacted.