Temporary Customer Service Representative

County of Grande Prairie No. 1; Hamlet of Clairmont; On-site; CAD 47,000 - 55,000; Full time

Job summary

The County of Grande Prairie invites applications for a temporary Full-time Customer Service Representative. This role greets visitors, processes payments, and provides information on County services from the front counter and by phone.

It supports the Cash Control department with various financial and admin duties. The position is temporary until December 18, 2026, with hours 8:30am–4:30pm, Monday to Friday.

Qualifications

• Post-secondary diploma or degree in Business, Accounting/Finance, or equivalent
• Minimum 2 years of experience in a Customer Service role in an office setting
• Excellent computer skills, including Office 365
• Experience with cash receipting and data entry
• A strong financial background including A/R and A/P
• Experience working for a municipality an asset

Responsibilities

• Establishing and maintaining positive relationships with County departments and visitors, handling payments and directing to staff
• Answering phone calls, voicemails and emails and directing to appropriate staff
• Sorting incoming and outgoing mail for timely delivery
• Entering and verifying financial data into multiple accounting systems
• Daily cash receipting and answering account inquiries
• Balancing and preparing bank deposits
• Preparing and balancing cash receipt batches of electronic payments
• Inputting cheques into cash receipt system
• Administering and balancing cash and general credit card transactions
• Notifying staff of unusual or emergency situations
• Processing outgoing mail and replenishing postage supplies
• Preparing correspondence and filing

Skills

Microsoft Office 365

Customer service

Data entry

Cash handling

Communication

Teamwork

Attention to detail

Discretion

Education

Post-secondary diploma or degree in Business/Accounting/Finance

Tools

Microsoft Office

Job description

Temporary Customer Service Representative

• Full-time

The County of Grande Prairie builds on its natural environment and the entrepreneurial spirit of its citizens to provide an unmatched quality of life and opportunity for all. We offer a collaborative and dynamic workplace where our values of Trustworthy, Transparent, Respectful, and Collaborative guide our conduct and contribute to a healthy culture.

The Customer Service Representatives are one of the first contacts which the public will have contact with, via front counter reception and telephone. This position greets and directs customers, processes cash receipts, provides information on County services and works closely with the Cash Control department and all other departments.

The position also provides financial assistance to the Cash Control department through various financial and administrative duties.

This is a temporary position lasting until December 18, 2026.

Job Duties and Tasks:

• Establishing and maintaining a positive relationship with various County departments and visitors to the County including taking payment, answering questions and directing to appropriate staff or department.
• Answering phone calls, voicemails and e-mails including directing to appropriate staff or department.
• Sorting incoming and outgoing mail to ensure timely delivery.
• Entering and verifying financial data into multiple accounting systems with accuracy.
• Undertaking daily cash receipting and answering account inquiries.
• Balancing and preparing bank deposits.
• Preparing and balancing cash receipt batches of electronic payments.
• Inputting cheques into cash receipt system.
• Administering and balancing cash and general credit cards transactions.
• Notifying/alerting appropriate staff of unusual, sensitive or emergency situations.
• Processing outgoing mail through the postage meter; replenishing postage stamp supply as needed.
• Preparing correspondence and filing, as required.

Education and Experience:

• Post-secondary diploma or degree in Business, Accounting/Finance, or equivalent
• Minimum 2 years of experience in a Customer Service role in an office setting
• Excellent computer skills, including Office 365
• Experience with cash receipting and data entry
• A strong financial background including A/R and A/P
• Experience working for a municipality an asset

Knowledge and Skills:

• Strong computer skills, and proficiency with Microsoft office.
• Excellent written communication skills
• Excellent problem solving and customer service skills
• Strong attention to detail and organization skills
• Ability to work as part of team, cross train, and remain flexible within a changing work environment
• High degree of discretion, sound judgment and professionalism
• Ability to maintain a high degree of accuracy and consistency when performing duties
• Ability to communicate tactfully, clearly and effectively while exercising judgment to deal effectively with customers, ratepayers and other County employees.
• Ability to maintain a high degree of accuracy and consistency when performing duties.

This is a full-time, temporary position, lasting until December 18, 2026.

Pay Rate: $34.24 - $40.28 per hour

Hours: 8:30am - 4:30pm, Monday to Friday with a 1-hour unpaid lunch break.

Posting Closing Date: September 8, 2026

As part of the County of Grande Prairie’s commitment to provide a safe and healthy workplace, we encourage and support a scent-free environment.

The County of Grande Prairie recognizes and values the principles of fair hiring practices. We are committed to a respectful and inclusive workplace and welcome applications from all qualified individuals. Should you require accommodation through any stage of the recruitment process, please contact [emailprotected] and we will work with you to meet your needs.

• This posting may be used for future vacancies or to fill more than one position
• This posting may be open until a suitable candidate(s) is/are found.

Please note that once your application is complete, you will receive a confirmation email. If we require any additional information we will contact you. Due to the volume of applications received we can only answer questions at the interview stage.