Customer Service Representative: Foster - Full-Time

Ottawa Humane Society; Ottawa; On-site; CAD 33,089 - 37,208; Full time

Job summary

Ottawa Humane Society is seeking a Customer Service Representative: Foster to support the Foster Program. The role is full-time in Ottawa with responsibilities including matching animals to volunteers and monitoring foster health.

You will handle data in management systems and coordinate health appointments, while engaging volunteers and maintaining reports. English proficiency and MS Office skills are required.

Qualifications

• Secondary school diploma or equivalent.
• Assistant Veterinary Technician certificate, a minimum of one year relevant clinical experience, or a combination thereof.
• Minimum of one year experience in customer service.
• Experience working closely with, and supporting, volunteers is an asset.
• Proficiency in Microsoft Office Suite.
• Professional working proficiency in spoken and written English is required.

Responsibilities

• Match animals requiring foster care to the appropriate volunteer.
• Monitor the health and well-being of animals placed in foster.
• Provide prescribed treatments and other medical interventions for foster animals.
• Maintain foster animal holding areas, facilities, and equipment.
• Coordinate appointments for the health requirements of fostered animals.
• Assist with volunteer recognition and retention programs and activities.
• Provide appropriate feedback on the performance of foster volunteers.
• Enter and maintain data in the system (Raiser’s Edge and Chameleon).

Skills

Customer service

Volunteers support

English proficiency

Education

Secondary school diploma

Assistant Veterinary Technician certificate

Tools

Microsoft Office

Job description

Customer Service Representative: Foster - Full-Time

Full Time CSR Ottawa, ON, CA

Salary Range: $24.02 To $27.01 Hourly

Job Purpose

The Customer Service Representative (CSR): Foster is responsible for supporting the Foster Program at the Ottawa Humane Society (OHS).

Duties and Responsibilities

• Match animals requiring foster care to the appropriate volunteer
• Monitor the health and well-being of animals placed in foster
• Provide prescribed treatments and other medical interventions for foster animals
• Maintain foster animal holding areas, facilities, and equipment
• Coordinate appointments for the health requirements of fostered animals
• Assist with volunteer recognition and retention programs and activities
• Provide appropriate feedback on the performance of foster volunteers
• Enter and maintain data integrity in Raiser’s Edge and Chameleon
• Support the activities of coworkers, volunteers, students and work placements and provide orientation and training as required
• Be thoroughly familiar with pertinent legislation, regulations, guidelines, OHS policies, procedures, collective agreement, and good animal care practices
• Produce and maintain accurate reports, records, and files
• Participate in supervision, evaluation, training and other meetings as required
• Participate in the identification and evaluation of OHS program goals and objectives
• Participate in professional development opportunities
• Represent the OHS in a professional manner
• Participate in public relations and promotional activities as required
• May be required to assume some of the responsibilities of the Supervisor: Foster

Qualifications

• Secondary school diploma or equivalent
• Assistant Veterinary Technician certificate, a minimum of one year relevant clinical experience, or a combination thereof
• Minimum of one year experience in customer service
• Experience working closely with, and supporting, volunteers is an asset
• Proficiency in Microsoft Office Suite
• Professional working proficiency in spoken and written English is required

Working Conditions/Physical Requirements

• Employee may be required to work evening, holiday and weekend shifts
• Employment is conditional upon the ability to provide services in a safe manner, including, but not limited to, lifts and transfers of large animals and interaction with potentially aggressive animals
• Employee will be required to wear a uniform designated by the employer
• Employment is conditional upon maintaining confidentiality of OHS information
• Employment is conditional upon the ability to work around all species of animals safely

This posting is for a contract to fill a temporary vacancy.

The Ottawa Humane Society is an equal opportunity employer. We value a diverse workplace and encourage applications from all qualified individuals of any race, religion, gender, sexual orientation, age, ability, or other protected characteristic. We offer accommodation for applicants with disabilities in our recruitment processes. If you are contacted by the OHS regarding a job opportunity, please let us know prior to interview if you require any accommodation.

We use AI-powered tools to review and shortlist applications based on job-related criteria. Human recruiters and hiring managers decide who moves forward and reviews results.

Schedule Information

4-week rotating schedule, 72 hours per bi-weekly pay period