Volunteer Coordinator

Calgary Humane Society; Calgary; Hybrid; CAD 36,000 - 40,000; Full time

Benefits offered by this job

Health & dental

Vision coverage

RSP matching

Paid time off

Professional development

Employee discounts

Wellness benefits

Free parking

Job summary

Calgary Humane Society seeks a Volunteer Coordinator to lead CHS' volunteer base of 650+, across 35+ roles. You will manage recruitment, screening, training, engagement and evaluation of volunteers and groups.

The successful candidate will have exceptional interpersonal skills, a passion for volunteer management, and the ability to motivate and develop team members in a shelter setting in Calgary.

Qualifications

• High school diploma required.
• Post-secondary education in Volunteer Administration or related field is an asset.
• Experience in volunteer management is preferred.

Responsibilities

• Lead the volunteer management cycle including recruitment, training, engagement, and evaluation.
• Provide day-to-day onsite support to volunteers.
• Foster relations between staff and volunteers to promote engagement and teamwork.
• Coordinate training and group volunteer days and special programs.
• Ensure compliance with privacy standards and maintain records.

Skills

Volunteer management

Leadership

Public speaking

Interpersonal skills

Education

High school diploma

Post-secondary education in Volunteer Administration

Tools

Microsoft Word

Microsoft Excel

PowerPoint

Volgistics

Job description

Reporting to the Manager of Volunteer Resources & Engagement,CHS Volunteer Coordinators are responsible for providing leadership to CHS’volunteer base which consists of over 650 active volunteers working in over 35positions at the shelter. The Volunteer Coordinator will be responsiblefor the recruitment, screening, selection, training, engagement, and evaluationof individual volunteers and volunteer groups.

The successful candidate will possess exceptionalinterpersonal skills, a passion for volunteer management, helping people, andthe ability to motivate, inspire, and develop team members.

Rotation:

• Tuesday to Saturday rotation | 37.5 hours per week
• Hoursof work: 8:00am to 4:00pm, 9:00am to 5:00pm, 11:00am to 7:00pm

Salary:

• $36,367.50per year (increased to $40,170.00 upon successful completion of theprobationary period)

Duties:

• Responsible for every aspect of the volunteer management cycle including planning, role design, recruitment, retention, and recognition of volunteers in individual roles, at special events, and group volunteer days.
• Provide day-to-day onsite support to all volunteers.
• Foster strong working relations between staff and volunteers and demonstrate a culture that values volunteer contributions, teamwork, collaboration, and innovation.
• Contribute to the shelter wide volunteer engagement strategy in collaboration with the Manager of Volunteer Resources & Engagement.
• Ensure volunteers are informed of all role-specific information (i.e. process updates, safety protocols, statutory holiday scheduling, event needs, etc.).
• Coordinate training for volunteers including classroom training and buddy shifts.
• Help facilitate Group Volunteer Days.
• Help facilitate the Furlow volunteer program.
• Collaborate with fellow Volunteer Coordinators and the Foster Department on the planning and execution of monthly and annual awards, recognition, and annual Volunteer and Foster Parent event as part of CHS’s volunteer engagement strategy.
• Ensure all administrative requirements are met for all volunteers participating in a CHS program or activity, ensuring records are stored per privacy standards.
• Monitor volunteer hours and attendance.
• Work with other Departments, Directors, and Volunteer Coordinators to develop new volunteer roles to support shelter operations.
• Support other departments when required, including Adoptions, Store, Reception, and Animal Care.
• Work with the Humane Education & Outreach departments by participating in community outreach events.
• Ensure standards identified in the Canadian Code for Volunteer Involvement are upheld.
• Lead and inspire other departments by promoting a culture of strong volunteer engagement.
• Other duties as assigned.

Position Requirements:

• High school diploma required.
• Post-secondary education and/or previous work experience in Volunteer Administration or Volunteer Management a strong asset.
• Genuine concern for the welfare of animals.
• Flexibility to work a rotating schedule including days, evenings, weekends, and some statutory holidays.
• Previous animal handling experience is an asset.
• Ability to motivate, inspire, and provide leadership, guidance, and feedback to a diverse range of people.
• Confident and comfortable with public speaking and providing presentations to large groups.
• Intermediate skills in Microsoft Word, Excel, and PowerPoint with the ability to maintain records and produce clear written and verbal reports.
• Strong time management and organizational skills with the ability to work well under pressure while balancing multiple priorities.
• Strong interpersonal skills and conflict resolution skills, ability deal with situations using a non-judgmental approach.
• Ability to manage information in a confidential manner and respond with sensitivity to the opinions of others.
• Demonstrate resiliency and ability to maintain professionalism in a fast-paced environment.
• Previous experience working with Volgistics or another volunteer management software an asset.
• Physically capable of, and comfortable handling a variety of species including but not limited to: cats, dogs, rabbits, birds, reptiles, and small critters.
• Successful candidate will be required to provide a criminal record check at their own expense to be arranged by CHS.

What We Offer:

• 100% employer-paid health and dental benefits for employees and their eligible dependants.
• Vision coverage and a Wellness Spending Account.
• Employer-matched RSP contributions.
• Paid vacation, sick time, wellness days and flex days, plus a paid day off for your birthday.
• Professional development and career-growth opportunities.
• Discounts on CHS products and services, including adoption fees.
• Access to an Employee and Family Assistance Program and reduced-rate counselling services.
• Free on-site parking.
• A meaningful, mission-driven workplace where your work directly supports animals and people in the community.

Our Commitment to Inclusion:

The people and families we serve are diverse, and CalgaryHumane Society is committed to building an inclusive workplace that reflectsthe community around us. We believe that different identities, livedexperiences, perspectives, and abilities strengthen our organization and helpus better support animals and the people who care for them.

We welcome applications from all qualified candidates andparticularly encourage applications from people who have historically facedbarriers to employment. We are committed to an accessible and equitablerecruitment process, and accommodation is available at any stage upon request.

We thank all applicants for their interest. Only those selected for an interview will be contacted. To ensure a fair and consistent recruitment process, we are unable to respond to telephone or email inquiries regarding applications.