Behaviour Outreach Coordinator - Full Time

Calgary Humane Society; Calgary; On-site; CAD 36,000 - 40,000; Full time

Benefits offered by this job

100% employer-paid health and dental

Vision coverage

Wellness Spending Account

Employer-matched RRSP contributions

Paid vacation and sick time

Birthday day off

Professional development opportunities

Discounts on CHS services

Employee parking

Job summary

Calgary Humane Society is seeking a dynamic coordinator to manage behaviour training classes and consultations, including class scheduling and registrations. You will prepare monthly reports on participation and revenue for leadership and the Board.

You will partner with shelter trainers to identify new classes, update materials, and align offerings with community needs while supporting staff training and client communications.

Qualifications

• Interest in pursuing professional training certification (e.g., KPA, CPDT, IAABC, Pet Professional Guild).
• Flexibility to work a schedule that includes days, evenings, weekends, and some statutory holidays.
• Basic knowledge of animal behaviour and a desire to expand expertise through professional development.
• Proven experience delivering effective communication and high-quality customer service.
• Confident public speaker and strong administrative skills.
• Ability to maintain records and produce clear written/verbal reports.

Responsibilities

• Coordinate behaviour training classes and consultations, including scheduling and registrations.
• Produce monthly reports summarizing class participation, revenue, and trends.
• Support content development with shelter trainers for new classes and updated materials.
• Assist training staff and contribute to class delivery and training plans.
• Provide high-quality client service and respond to behaviour inquiries via helpline.
• Maintain relationships with trainers, participants, and community partners.
• Support departmental administration and update manuals and handouts.
• Assist with event and program promotion with Marketing and Communications.
• Champion CHS values and promote volunteer engagement.

Skills

Public speaking

Customer service

Administrative skills

Interpersonal skills

Time management

Problem solving

Record keeping

Microsoft Word

Microsoft Excel

PowerPoint

Education

Professional training certification pursuit

Tools

Microsoft Word

Microsoft Excel

PowerPoint

Job description

Rotation

• Thursday to Monday | 37.5 hours per week
• Hours of work: 9:00 a.m. to 5:00 p.m.

Annual Salary

• $36,367.50 with an increase to $40,170.00 upon successful completion of the probationary period.

Duties

• Coordinate behaviour training classes and consultations, including:
  • Scheduling classes and private consultations
  • Managing class registration, payments, and client communications
  • Ensuring classes are posted, promoted, filled, and effectively staffed
• Produce monthly reports summarizing class participation, revenue, and trends for submission to the Director of Community Services & Pathway Planning and the Board
• Support content development by working with shelter trainers to identify opportunities for new classes, update materials, and align offerings with community needs
• Assist internal operations by performing training duties as assigned by the Director of Community Services & Pathway Planning or shelter trainers, including supporting staff with training plans or assisting in class delivery
• Provide high-quality client service by responding to behaviour inquiries, assisting with the behaviour helpline, and directing clients to appropriate resources
• Maintain positive relationships with contract trainers, class participants, and community partners
• Support departmental administration, including updating manuals, processes, and behaviour handouts as directed
• Assist with event and program promotion in collaboration with Marketing and Communications staff
• Champion CHS values of Compassion, Commitment, Collaboration, and Courage in everyday work
• Promote a culture of volunteer engagement by working positively with volunteers and supporting recognition initiatives

Position Requirements

• Interest in pursuing a professional training certification (e.g., KPA, CPDT, IAABC, Pet Professional Guild)
• Flexibility to work a schedule that includes days, evenings, weekends, and some statutory holidays
• Basic knowledge of animal behaviour and a desire to expand expertise through professional development
• Previous professional experience in animal welfare, dog daycare, class coordination, or public relations is an asset
• Working toward or willing to pursue professional development or certifications in feline/canine behaviour
• Proven experience delivering effective communication and high-quality customer service
• Confident public speaker
• Strong administrative skills; ability to maintain records and produce clear written/verbal reports; intermediate proficiency in Microsoft Word, Excel, PowerPoint
• Strong time management and ability to work under pressure while balancing multiple priorities
• Strong interpersonal skills; able to work with a diverse range of people
• Flexible and non-judgmental approach
• Positive, can-do attitude in challenging situations
• Collaborative and team-oriented mindset
• Efficient and effective problem solver
• Must hold a Class 5 driver's license with at least 3 years driving experience and a clean driver's abstract

Physical Requirements

• Comfortable and capable of handling a variety of species (e.g., cats, dogs, rabbits, birds, reptiles, rodents)
• Ability to lift up to 40 lbs
• Ability to perform repetitive motions: sitting, standing, reaching, lifting, squatting, bending, walking, and pulling

What We Offer

• 100% employer-paid health and dental benefits for employees and their eligible dependants.
• Vision coverage and a Wellness Spending Account.
• Employer-matched RSP contributions.
• Paid vacation, sick time, wellness days, plus a paid day off for your birthday.
• Professional development and career-growth opportunities.
• Discounts on CHS products and services, including adoption fees.
• Access to an Employee and Family Assistance Program and reduced-rate counselling services.
• Free on-site parking.
• A meaningful, mission-driven workplace where your work directly supports animals and people in the community.

Our Commitment to Inclusion

The people and families we serve are diverse, and Calgary Humane Society is committed to building an inclusive workplace that reflects the community around us. We believe that different identities, lived experiences, perspectives, and abilities strengthen our organization and help us better support animals and the people who care for them.

We welcome applications from all qualified candidates and particularly encourage applications from people who have historically faced barriers to employment. We are committed to an accessible and equitable recruitment process, and accommodation is available at any stage upon request.

We thank all applicants for their interest. Only those selected for an interview will be contacted. To ensure a fair and consistent recruitment process, we are unable to respond to telephone or email inquiries regarding applications.