Behaviour Outreach Coordinator

Kaizen Lab Inc.; Calgary; Hybrid; CAD 36,000 - 40,000; Full time

Benefits offered by this job

Health benefits

Dental benefits

Vision coverage

Wellness account

RRSP matching

Paid vacation

Sick time

Wellness days

Birthday day off

Professional development

Employee discounts

Job summary

Calgary Humane Society is seeking a Behaviour Outreach Facilitator to support educational, training, and community outreach programs focused on positive reinforcement and animal welfare. You will coordinate classes, manage registrations, and deliver high-quality client service while promoting CHS values.

Responsibilities include reporting, content development, event support, and collaboration with Marketing and Communications.

Qualifications

• Interest in pursuing a professional training certification (e.g., KPA, CPDT, IAABC, Pet Professional Guild).
• Flexibility to work a schedule that includes days, evenings, weekends, and some statutory holidays.
• Basic knowledge of animal behaviour and a desire to expand expertise through professional development.
• Previous professional experience in animal welfare, dog daycare, class coordination, or public relations is an asset.
• Working toward or willing to pursue professional development or certifications in feline/canine behaviour.
• Proven experience delivering effective communication and high-quality customer service.

Responsibilities

• Coordinate behaviour training classes and consultations, including scheduling, registrations, payments, and client communications.
• Produce monthly reports summarizing class participation, revenue, and trends for submission to CHS leadership and the Board.
• Support content development by collaborating with shelter trainers to identify opportunities for new classes and materials.
• Assist with training duties and support staff with training plans or class delivery.
• Provide high-quality client service by responding to behaviour inquiries and directing clients to resources.

Skills

Public speaking

Customer service

Administrative skills

Time management

Interpersonal skills

Team collaboration

Communication

Tools

Microsoft Word

Excel

PowerPoint

Job description

The Behaviour Outreach Facilitator’s primary role is to facilitateCalgary Humane Society’s educational, training, and community outreachprograms. These programs aim to build community awareness around positivereinforcement training methods, animal behaviour concerns, and responsible petownership while fostering empathy and compassion for the animals in ourcommunity.

Rotation:

• Thursday to Monday | 37.5 hours per week
• Hours of work: 9:00 a.m. to 5:00 p.m.

Annual Salary:

• $36,367.50with an increase to $40,170.00 upon successful completion of theprobationary period.

Duties:

• Coordinate behaviour training classes andconsultations, including:
• Scheduling classes and private consultations
• Managing class registration, payments, and clientcommunications
• Ensuring classes are posted, promoted, filled, andeffectively staffed
• Produce monthly reports summarizing class participation, revenue, and trends forsubmission to the Director of Community Services & PathwayPlanning and the Board
• Support content development by working with sheltertrainers to identify opportunities for new classes, update materials, andalign offerings with community needs
• Assist internal operations by performing trainingduties as assigned by the Director of Community Services & PathwayPlanning or shelter trainers, including supporting staff with trainingplans or assisting in class delivery
• Provide high-quality client service by responding tobehaviour inquiries, assisting with the behaviour helpline, and directingclients to appropriate resources
• Maintain positive relationships with contracttrainers, class participants, and community partners
• Support departmental administration, includingupdating manuals, processes, and behaviour handouts as directed
• Assist with event and program promotion incollaboration with Marketing and Communications staff
• Champion CHS values of Compassion, Commitment,Collaboration, and Courage in everyday work
• Promote a culture of volunteer engagement by workingpositively with volunteers and supporting recognition initiatives

Position Requirements:

• Interest in pursuing a professional trainingcertification (e.g., KPA, CPDT, IAABC, Pet Professional Guild)
• Flexibility to work a schedule that includes days,evenings, weekends, and some statutory holidays
• Basic knowledge of animal behaviour and a desire toexpand expertise through professional development
• Previous professional experience in animal welfare,dog daycare, class coordination, or public relations is an asset
• Working toward or willing to pursue professionaldevelopment or certifications in feline/canine behaviour
• Proven experience delivering effective communicationand high-quality customer service
• Confident public speaker
• Strong administrative skills; ability to maintainrecords and produce clear written/verbal reports; intermediate proficiencyin Microsoft Word, Excel, PowerPoint
• Strong time management and ability to work underpressure while balancing multiple priorities
• Strong interpersonal skills; able to work with adiverse range of people
• Flexible and non-judgmental approach
• Positive, can-do attitude in challenging situations
• Collaborative and team-oriented mindset
• Efficient and effective problem solver
• Must hold a Class 5 driver’s license with at least 3years driving experience and a clean driver’s abstract

Physical Requirements:

• Comfortable and capable of handling a variety ofspecies (e.g., cats, dogs, rabbits, birds, reptiles, rodents)
• Ability to lift up to 40 lbs
• Ability to perform repetitive motions: sitting,standing, reaching, lifting, squatting, bending, walking, and pulling

What We Offer:

• 100% employer-paid health and dental benefits for employees and their eligible dependants.
• Vision coverage and a Wellness Spending Account.
• Employer-matched RSP contributions.
• Paid vacation, sick time, wellness days, plus a paidday off for your birthday.
• Professional development and career-growthopportunities.
• Discounts on CHS products and services, includingadoption fees.
• Access to an Employee and Family Assistance Programand reduced-rate counselling services.
• Free on-site parking.
• A meaningful, mission-driven workplace where your workdirectly supports animals and people in the community.

Our Commitment to Inclusion:

The people and families we serve are diverse, and Calgary HumaneSociety is committed to building an inclusive workplace that reflects thecommunity around us. We believe that different identities, lived experiences,perspectives, and abilities strengthen our organization and help us bettersupport animals and the people who care for them.

We welcome applications from all qualified candidates and particularlyencourage applications from people who have historically faced barriers toemployment. We are committed to an accessible and equitable recruitmentprocess, and accommodation is available at any stage upon request.

We thank all applicants for their interest. Only thoseselected for an interview will be contacted. To ensure a fair and consistentrecruitment process, we are unable to respond to telephone or email inquiriesregarding applications.