Customer Service Representative(English Required)

Citigroup Inc.; Mississauga; Remote; CAD 49,000 - 55,000; Full time

Job summary

A leading financial services company, Citigroup Inc., seeks a Customer Service Representative for their Mississauga location. This entry-level role involves assisting clients with inquiries and providing solutions. Ideal candidates should have effective communication skills, fluency in English, and some experience in customer service. The position offers the opportunity to work full-time from home, providing flexibility while resolving client needs efficiently in a fast-paced environment.

Qualifications

• 1-3 years’ work experience in a related role.
• Proficient in computer systems and service platforms.
• Ability to navigate multiple systems concurrently.

Responsibilities

• Assist with evaluating and resolving service inquiries.
• Analyze risks and identify solutions.
• Provide exceptional client experiences.

Skills

Fluency in English

Effective verbal and written communication skills

Excellent technical skills

Data entry skills

Ability to work in a fast-paced environment

Education

High School diploma or equivalent

Tools

Microsoft Office

Windows Operating Systems

Job description

Resume must be attached to be considered for position.

TheCustomer Service Representative is an entry level position responsible for assisting with customer service inquiries and providing solutions based on client needs in coordination with the Customer Service function. The overall objective is to analyze the best course of action to resolve client issues.

Responsibilities:

• Assist with evaluating and resolving service inquiries from clients across different platforms
• Effectively use various computer systems to complete assigned tasks and address account inquiries
• Develop and maintain working knowledge of specific groups of Citi products and services
• Analyze and identify potential risks and identify solutions that meet client needs
• Complete assigned tasks in an accurate and efficient manner
• Solve disputes and retain clients, while minimizing operating loss, through adherence to established rules and regulations
• Fulfilling the clients’ necessities while providing an exceptional client experience is the expected behavior from all our employees and it will be measured by specific metrics.
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Qualifications:

• Must be Fluent in English
• 1-3 years’ work experience in a related role
• Proficient in Microsoft Office and Windows Operating Systems
• Demonstrated experience solving customer service inquiries.
• Effective verbal and written communication skills
• Ability to work in a fast pace environment.
• Excellent technical and data entry skills, including the utilization of a 10-key touchpad
• Proven ability to navigate multiple systems and customer service platforms concurrently

Education:

• High School diploma or equivalent

This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.

#CustomerSupport

• Resume must be attached to be considered for position
• Must be able to work 12:00pm - 8:00pm Eastern Monday - Friday
• Must be Fluent in English
• Starting pay for this position is $25.38 per hour($49,500 annual) up to $27.95 per hour ($54,500 annual).
• Work from home - Mississauga Ontario Canada
• Work from home - London Ontario Canada
• Work from home - Ottawa Ontario Canada
• Full time only 37.5 hours per week
• Ability to work a shift as assigned during business hours operation including statutory holidays and weekends
• Must have High Speed internet - Minimum connection speed of 10.0Mbps and Downstream 3.0 Kbps. Dial-up, satellite, and WI-FI internet is not supported
• Must have dedicated quiet work space

#CustomerSupport

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Job Family Group:

Customer Service

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Job Family:

Service

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Time Type:

Full time

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Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.

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View Citi’s EEO Policy Statement and the Know Your Rights poster.