Customer Service Representative

Sandvik; Toronto; Remote; CAD 45,000 - 65,000; Full time

Job summary

A leading manufacturing and engineering company is seeking a remote Customer Service Representative. You will be responsible for ensuring customer satisfaction, processing orders, and collaborating with sales on competitive quotes. This role offers a flexible work environment and opportunities for growth in an innovative team focused on customer service excellence.

Benefits

Flexible remote work

Opportunities for career growth

Collaborative work environment

Qualifications

• 2-6 years of experience in customer service.
• Proficient in Microsoft Office 365.
• Strong communication and problem-solving skills.

Responsibilities

• Respond to customer inquiries and resolve issues.
• Process and monitor orders from entry to invoicing.
• Collaborate with sales to prepare quotes.

Skills

Problem-solving

Communication

Collaboration

Education

Diploma or Bachelor’s degree

Tools

Microsoft Office 365

ERP systems

CRM systems

Job description

Employer Industry: Manufacturing / Engineering / Tooling

Why consider this job opportunity:
- Fully remote position with the flexibility to work from anywhere in the U.S.
- Supportive organizational culture that values passion for customers and personal commitment
- Opportunities for career growth and professional development
- Be part of an innovation-driven company that values new ideas and continuous improvement
- Work in a collaborative environment with cross-functional teams

What to Expect (Job Responsibilities):
- Respond to customer inquiries, resolve issues, and ensure customer satisfaction
- Maintain accurate customer records, including delivery addresses and contact details
- Process and monitor orders from entry to invoicing, including returns and claims
- Collaborate with sales to prepare accurate and competitive quotes
- Proactively identify and address potential delays using tools like Power BI

What is Required (Qualifications):
- 2–6 years of experience in a customer service role
- Diploma or Bachelor’s degree in any field
- Proficiency in Microsoft Office 365 and familiarity with ERP systems
- Strong communication and problem-solving skills
- Ability to work independently and manage multiple priorities

How to Stand Out (Preferred Qualifications):
- Experience with CRM management and e-commerce growth initiatives
- Familiarity with cross-functional collaboration in a manufacturing or engineering environment

#CustomerService #RemoteWork #CareerGrowth #Innovation #Manufacturing

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