Remote Customer Service Representative

International SOS; Ontario; Remote; CAD 30,000 - 60,000; Full time

Job summary

A leading company in the customer service industry is seeking a Remote Lifestyles Concierge. This position offers full-time shifts from home, focusing on delivering excellent customer service. Ideal candidates should have at least 2 years of service experience, a high school diploma, and strong internet skills.

Benefits

Comprehensive benefits plan after 30 days

Paid time off for training

Opportunity for career advancement

Shift differential for hours worked after 7pm ET

Qualifications

• 2 years of customer service experience required.
• 1 year of call center experience preferred.
• Experience in hospitality or travel industries preferred.

Responsibilities

• Handle incoming customer inquiries and resolve issues efficiently.
• Ensure customer satisfaction in a structured call center environment.
• Maintain a positive and professional attitude while assisting clients.

Skills

Internet Proficiency

Customer Service

Problem Solving

Education

High School Diploma or Equivalent

Job description

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Aspire Lifestyles- We currently have openings for REMOTE- (Work from home opportunity) for Lifestyles Concierge position

Join our dynamic team at Aspire Lifestyles Services Limited, a leading company in the customer service industry.

As a Remote Lifestyles Concierge, you will have the opportunity to work from the comfort of your own home while providing top-notch assistance to our valued clients.

At Aspire Lifestyles, we pride ourselves on delivering exceptional customer service experiences, and you will play a key role in upholding this standard.

Your primary responsibility will be to handle incoming customer inquiries, resolve issues efficiently, and ensure customer satisfaction.

We foster a supportive and inclusive work environment where your skills and dedication will be recognized and rewarded. If you are passionate about helping others and are looking for a fulfilling career in customer service, this is the perfect opportunity for you.

• Must be located in ONTARIO
  
  

We Offer

• Full-time (up to 40 hrs a week), 8-hour shifts, Permanent with set schedules ( select the schedule that works best for you )
• A comprehensive benefits plan after only 30 days of employment including the opportunity to participate in our RRSP program with company match after 1 year
• Paid Time off (training is also fully paid)
• Career advancement opportunities – we want you to grow with us!
• $20.00/hr with the potential to earn a monthly bonus!
• ***We offer a $2.00/hr shift differentials for all hours worked after 7pm ET
• MUST be able to work Full Time.
• MUST be able to work Afternoons and Weekends- We are currently looking for talent to be available for full time variable schedules including afternoons, evenings and weekends as required.
• No sales required.
  
  

Here’s What You Bring To The Team

• The passion to always put the Card Member’s experience at the forefront of everything you do while maintaining a positive and professional attitude.
• Strong internet skills - Proficiency in navigating multiple systems simultaneously.
• Ability to work in a fast paced, structured call center environment servicing customers through inbound and outbound virtual channels (phone, chat, and email).
• Respond to customer inquiries promptly and professionally.
  
  

Please note that successful candidates must meet the following criteria to Work from Home:

• Must provide a private at-home office space, with a lockable door, free of distraction.
• Must procure, set up, and maintain high speed internet access with a minimum speed of25 mbps download / 5 mbps upload.
• Internet connection must be direct from modem/router to equipment via hard wired ethernet cord capable of continuously supporting excellent call quality and high-speed response rate. (Cannot use Wi-Fi or Wi-Fi Pods)
• ***** No Satellite providers - We are unable to use Satellite due to the impact on call quality and the stability of service.
  
  

Qualifications

• High school diploma or equivalent is required.
• Must be able to pass a pre-employment background screening.
• 2 years of customer service experience required.
• 1 year of Call Center experience preferred.
• Prior experience in the Hospitality or Travel industries preferred.
  
  

Aspire Lifestyles is committed to ensuring accessibility for all persons and to providing excellence in serving all customers. Accommodations are available on request for candidates taking part in all aspects of the selection process.

Seniority level

• Seniority level

  Not Applicable

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other

• Industries

  Hospitals and Health Care

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