Customer Service Representative (Casual) - Lafontaine

LCBO; Tiny; On-site; CAD 43,000 - 44,000; Part time

Benefits offered by this job

Employee & Family Assistance Program

Defined Benefit Pension

Workperks discounts

Job summary

LCBO is hiring a Customer Service Representative for an on-site role in Lafontaine, Ontario. You will engage customers, process transactions, and support product knowledge sharing for wine, beer and spirits. The job involves physical tasks and peak-period shifts, with union membership and benefits.

You must be 18+, eligible to work in Canada, and willing to undergo a criminal background check. The position offers variable hours based on store needs and seniority, with opportunities to grow

Qualifications

• Must be eligible to work in Canada and at least 18 years old.
• Willingness to undergo a Criminal Background Check at own expense.

Responsibilities

• Engage customers and share product knowledge to deliver excellent service.
• Interact with customers, co-workers, wholesale and trade representatives to create positive experiences.
• Assist with receiving inventory, unloading trucks, stock replenishment and maintaining product presentation.
• Handle transactions at cash registers while upholding store standards.

Skills

Customer service

Interpersonal skills

Cash handling

Stock management

Tools

Cash registers

POS system

Job description

Location Address:

336 B Rue Lafontaine Road West, Lafontaine

Number of Openings:

1

Salary / Pay: $20.82/hour

Job Posting Description:

Do you make an impact on the people you meet?

Do you have a charismatic personality, and love engaging with people, both customers and colleagues? If this sounds familiar, then we’d love to have you on our team!

Reporting to the Store manager, you will make a positive impression that a customer takes with them, along with their purchases of wine, beer, and spirits.

You will be working on-site. #LI-OnSite

Below you will find more information about the opportunity:

As a Customer Service Representative, your role will include:

• Customer engagement, sharing product knowledge and providing a best in class customer experience, whether operating our computerized cash registers or on the store floor
• Great interpersonal skills, with the ability to interact and create positive experiences with customers, co-workers, wholesale and trade representatives
• Assisting with receiving of inventory, unloading trucks, handling product, stock replenishment and maintaining Customer Ready Standards
• Job rotational duties occasionally include repetitive lifting of cases in varying weights and sizes, (weighing up to 40lbs/18kgs) standing continuously, and processing customer transactions all while leaving a phenomenal lasting impression

But let’s talk about YOU:

• You enjoy working with the public and you recognize exceptional customer service when you see it, and know how to deliver it yourself, everyday with every customer
• You must be eligible to work in Canada, and be a minimum of 18 years of age
• You agree to submit to a Criminal Background Check, at your own expense, prior to commencing work with the LCBO. (If you have a satisfactory criminal record check issued within the past six (6) months of your first day of employment, this will suffice)

What you need to know…

• Hours available to casual employees will depend on the operational requirements for each store and are scheduled in accordance with the Collective Agreement based on an employee’s seniority and availability
• Customer Service Representatives are usually assigned to work during our peak periods (evening and weekend shifts), or whenever extra help is required
• You must be available for work during peak business periods (i.e. Christmas, tourist periods, etc.). Hours are not guaranteed, but are scheduled in advance by the store manager. However, on occasion, you may be called in to work on short notice.
• You will wear a black shirt, black pants and black shoes for the duration of your shift
• This job is part of a union, requiring payment of union dues which is currently 1.55% of your gross earnings

We offer a comprehensive suite of benefits, including

• access to an Employee & Family Assistance Program
• a Defined Benefit Pension
• discounts on products and services via Workperks, and much more.

There is a world of opportunities at the LCBO…

Join an organization where you can be challenged while achieving your true potential. A place where you can make a positive impact supporting Ontario business and communities. Discover a safe, healthy, diverse, inclusive, and accountable workplace where your wellbeing is our top priority. At the LCBO, your contributions are respected and valued. Be part of our journey as we invest in people and technology to transform an organization. There really is a world of opportunities at the LCBO.

Union / Non-Union:

Union

Job Posting End Date:

The LCBO is an equal opportunity employer and committed to providing employment accommodation in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act.