Customer Service Representative (Casual) - Cochrane

LCBO (Liquor Control Board of Ontario); Northeastern Ontario; Hybrid; CAD 28,000 - 34,000; Full time

Benefits offered by this job

Employee & Family Assistance Program

Defined Benefit Pension

Discounts on products and services via

Job summary

The LCBO is hiring an on-site Casual Customer Service Associate at our Cochrane, Ontario location. You will engage customers, share product knowledge, and ensure a best-in-class shopping experience while operating computerized cash registers and assisting on the floor.

You must be 18+, eligible to work in Canada, and willing to undergo a Criminal Background Check. Union work with shifts during peak periods is expected.

Qualifications

• Eligible to work in Canada and a minimum of 18 years of age.
• Ability to pass a Criminal Background Check.
• On-site work requirement at LCBO store in Cochrane, Ontario.

Responsibilities

• Engage with customers and provide a best-in-class experience.
• Share product knowledge and assist with transactions at the cash register.
• Assist with receiving inventory, stock replenishment, and floor maintenance.
• Uphold safety standards while lifting and moving cases up to 40 lbs/kgs.

Skills

Customer engagement

Interpersonal skills

Cash register operation

Product knowledge

Tools

Cash registers

Job description

Location and Salary

Location Address: 137 Fourth Street, Cochrane
Number of Openings: 2
Salary / Pay: $20.82/hour

Job Posting Description

Do you make an impact on the people you meet? Do you have a charismatic personality, and love engaging with people, both customers and colleagues? If this sounds familiar, then we'd love to have you on our team! Reporting to the Store manager, you will make a positive impression that a customer takes with them, along with their purchases of wine, beer, and spirits. You will be working on-site. #LI-OnSite Below you will find more information about the opportunity.

Role and Responsibilities

• Customer engagement, sharing product knowledge and providing a best in class customer experience, whether operating our computerized cash registers or on the store floor


• Great interpersonal skills, with the ability to interact and create positive experiences with customers, co-workers, wholesale and trade representatives


• Assisting with receiving of inventory, unloading trucks, handling product, stock replenishment and maintaining Customer Ready Standards


• Job rotational duties occasionally include repetitive lifting of cases in varying weights and sizes, (weighing up to 40lbs/18kgs) standing continuously, and processing customer transactions all while leaving a phenomenal lasting impression

About You

You enjoy working with the public and you recognize exceptional customer service when you see it, and know how to deliver it yourself, everyday with every customer

You must be eligible to work in Canada, and be a minimum of 18 years of age.

You agree to submit to a Criminal Background Check, at your own expense, prior to commencing work with the LCBO. (If you have a satisfactory criminal record check issued within the past six (6) months of your first day of employment, this will suffice)

Hours and Work Conditions

Hours available to casual employees will depend on the operational requirements for each store and are scheduled in accordance with the Collective Agreement based on an employee's seniority and availability. Customer Service Representatives are usually assigned to work during our peak periods (evening and weekend shifts), or whenever extra help is required. You must be available for work during peak business periods (i.e. Christmas, tourist periods, etc.). Hours are not guaranteed, but are scheduled in advance by the store manager. However, on occasion, you may be called in to work on short notice.

You will wear a black shirt, black pants and black shoes for the duration of your shift.

This job is part of a union, requiring payment of union dues which is currently 1.55% of your gross earnings.

Benefits

• Access to an Employee & Family Assistance Program


• Defined Benefit Pension


• Discounts on products and services via Workperks


• and much more

Company Culture

There is a world of opportunities at the LCBO… Join an organization where you can be challenged while achieving your true potential. A place where you can make a positive impact supporting Ontario business and communities. Discover a safe, healthy, diverse, inclusive, and accountable workplace where your wellbeing is our top priority. At the LCBO, your contributions are respected and valued. Be part of our journey as we invest in people and technology to transform an organization. There really is a world of opportunities at the LCBO.

The LCBO is an equal opportunity employer and committed to providing employment accommodation in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act.

The LCBO (Liquor Control Board of Ontario) is an Ontario government enterprise and one of the world's largest buyers and retailers of beverage alcohol. Through more than 650 retail stores, catalogues, special order services and more than 389 LCBO Convenience Outlets (LCOs), which provide cost effective, convenient and socially responsible access for rural consumers, the LCBO offers nearly 24,000 products annually to consumers and licensed establishments from more than 80 countries.

Job Posting End Date: September 14, 2026

Union / Non-Union: Union

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