FACILITY ATTENDANT/REGISTRATION CLERK

Waterfront Neighbourhood Centre; Toronto; On-site; CAD 25,000 - 36,000; Part time

Benefits offered by this job

Unionized position with CUPE Local 299

Evenings/weekends hours

Toronto location

Job summary

Waterfront Neighbourhood Centre is seeking a part-time Facility Attendant/Registration Clerk to support reception, registrations, and basic clerical tasks in our Toronto facility. You will greet visitors, answer phones, process memberships, and handle cash transactions, with duties including data entry and routine office support.

The role requires a high school diploma, First Aid/CPR Level C, and flexible hours including evenings and weekends.

Qualifications

• High school diploma and a 2-year specialized course or equivalent.
• Standard First Aid and CPR Level C certification.
• Customer Service Training; Conflict Resolution; Health and Safety Level 1 & 2.

Responsibilities

• Provide reception services, answer phones, greet visitors and route calls.
• Handle registrations, memberships, fee processing and data entry tasks.
• Maintain files, distribute correspondence, and operate basic office equipment.
• Process and reconcile transactions, issue receipts and manage cash handling.
• Monitor access to weight room and areas, support room bookings and supplies.
• Open/close the building with duty staff and follow Fire Plan procedures as needed.
• Perform miscellaneous duties and run errands as required by the agency.

Skills

Customer service

Phone etiquette

Reception

Data entry

Cash handling

Organizational skills

Interpersonal skills

Word processing

Education

High school diploma

2-year specialized course

First Aid & CPR Level C

Tools

Copy machine operation

Fax machine

MS Office

Data entry software

Job description

Internal/External Posting

WATERFRONT NEIGHBOURHOOD CENTRE

FACILITY ATTENDANT/REGISTRATION CLERK

Mondays – Wednesdays: 4:00 pm – 8:30 pm

Thursdays: 4:30 pm – 8:30 pm

SUMMARY:

Provides a range of basic facility and registration support activities for Waterfront

Neighbourhood Centre reception and building facility, such as answering phones and directing calls, greeting and directing visitors, performing routine clerical, data entry, and/or word processing, registration, membership and fee processing work. Work is accomplished in strict accordance with established procedural guidelines.

DUTIES AND RESPONSIBILITIES:

1. Provides reception services such as answers telephones, routes calls and pages, takes messages, greets and directs visitors.
2. Answers general enquiries from the public, facility users, program participants; maintains log of inquiries, participates and registrations as required.
3. Maintains and updates files, records other documents. Distributes correspondence and other material to department staff.
4. Copies and/or duplicates materials, oversees the day-to-day operation of the copy machine and facsimiles for the public and/or staff.
5. Performs a variety of routine typing assignments as appropriate to the position, operates personal computer to draft basic correspondence, enter data, and print letters, labels, reports and /or other material, types and mails form letters.
6. May perform specialized services of a routine clerical/administrative nature in strict accordance with established procedural guidelines as appropriate to the position.
7. May assist with ordering, stocking, and distributing office supplies.
8. May run various routine errands, as required for the agency
9. Monitors the operation of the public access computers as per agency policies.
10. Processes registrations and various memberships as appropriate to the position; Routes referrals for room bookings to appropriate department.
11. Processes and reconciles interact, credit card, cheque transactions only and issues receipts and cash handling.
12. Monitors and controls access to the weight room to registered members only; carries out the initial orientation session for weight room users.
13. Monitors and controls access to various areas within the facility, including the open gym on weekends as required.
14. In conjunction with the alternative duty staff, opens and closes the building and sets the security alarm if required.
15. In conjunction with the alternative duty staff administers the Building Fire Plan procedures as required in the event of a fire alarm or emergency and contacts City Security, the Building Manager and/or the Executive Director for direction and/or other emergency personnel as required.
16. Performs miscellaneous job-related duties as assigned.

MINIMUM JOB REQUIREMENTS:

• High school diploma and a 2-year specialized course and up to 1 year's experience or equivalent combination of education/training/experience.
• Standard First Aid and CPR Level C certification required.
• Customer Service Training; Conflict Resolution Training; Health and Safety Training Level 1 & 2

KNOWLEDGE SKILLS AND ABILITES:

• previous work experience managing receipts/cash handling
• experience working with the public on a regular basis; conflict resolution skills
• good organizational, interpersonal, arithmetic, administrative and telephone skills
• skills in the use of operating basic office equipment
• word processing and/or data entry skills
• receptionist skills
• ability to prepare and print routine correspondence, labels, and/or other basic written material.
• ability to understand and follow specific instructions and procedures
• are available to work flexible hours and/or shifts including evenings and weekends
• Standard First Aid and CPR Level C certification required

Terms:

Hours: 17.5 hours per week /or as per needed. Hours vary during WNC's operational hours.

Wage Grade 4 – Step 1 $22.05/hour

This position is a unionized position with CUPE Local 2998

Contract Start Date: As soon as possible

Application Deadline:August 26, 2026

627 Queens Quay West Toronto, Ontario M5V 3G3

Waterfront Neighbourhood Centre is an equal opportunity employer. Only applicants selected for the interview will be contacted.

Please note that all applicants are encouraged to provide a valid email address for communication purposes. Applicants who provide an email address may receive their written correspondence with respect to this job posting directly to the email address provided with their application. As an applicant, it is your responsibility to ensure that you check your email regularly to receive this correspondence.