Customer Service Representative Calgary, AB

Stone Security; Calgary; On-site; CAD 35,000 - 52,000; Full time

Benefits offered by this job

Medical, Dental, and Vision Insurance

Long-Term Disability Insurance

Employee and Dependent Life Insurance

Paid Vacation & Time Off

Company Matched RRSP Plan

Employee Referral Bonus

Tuition Reimbursement

On-site parking

Company Recognition Program

EFAP

Job summary

BearCom is seeking a Customer Service Representative in Calgary to provide quality, efficient service for external and internal customers. You will act as the central touchpoint to drive customer satisfaction and repeat business.

Responsibilities include handling calls and inquiries, verifying packing slips, quality checking orders, and assisting customers with issues related to products, services, or orders. The role involves coordinating with multiple departments and carriers.

Qualifications

• Must be PC literate and familiar with the Internet.
• Ability to interpret policies and procedures.
• Good aptitude in solving customer service issues.
• Exercises professional telephone procedures and e-mail correspondence skills.

Responsibilities

• Answer and respond to incoming customer calls and inquiries.
• Verify accuracy of packing slips for orders being processed.
• Quality control for accuracy of products pulled for orders.
• Assist customers with questions, issues, complaints, or order status; coordinate with departments to resolve problems.
• Handle shipping and track customer shipments; liaise with carriers.

Skills

PC literate

Internet savvy

policy interpretation

team player

multitasking

customer service mindset

office equipment

Job description

Calgary - TSS - Calgary, AB T2C 2R9

Description

About BearCom:

• Largest Distributor of Wireless Voice, Data, and Video Solutions in North America
• Partnerships with Motorola, JVC Kenwood, Avigilon, and more
• 75+ Branches Across North America with U.S. HQ in Dallas, TX

As a Customer Service Representative, you will provide quality and efficient customer service to all BearCom customers, both external and internal. One centralized front door into BearCom, with the result being to obtain more business from the customer through satisfaction!

Responsibilities:

• Responsible for answering and responding to incoming customer calls/inquiries. Respond to correspondence that may come through via e-mail and/or fax.
• Verifying the accuracy of packing slips for orders being processed.
• Quality Control for accuracy of product pulled being on customers’ order.
• Assists customers and troubleshoots questions, issues, complaints, inquiries related to products and services sold, repairs, and/or order status. Often requires extensive research and interaction with various departments to resolve problems.
• Handle shipping and track customer shipments. Work with multiple carriers via phone, internet, etc.
• Performs other general office duties as required. That may include receptionist duties, order entry, collections, or QC checking.
• May be asked to participate in special projects related to department.

Preferred Qualifications:

• Must be PC literate and familiar with the Internet.
• Ability to interpret policies and procedures.
• Good aptitude in solving customer service issues.
• Exercises professional telephone procedures and e-mail correspondence skills.
• Ability to work as a team player and build rapport not only with the Support Service team but with the sales reps and the remaining members of the Operations team.
• Multitask oriented.
• Candidate must have enthusiasm for customer service and understand the requirements of genuine customer commitment.
• Operational knowledge of major office equipment.
• Must be available to work Monday - Friday, 8am to 5pm.
• Position reports directly to General Manager.
• Background checks are part of the hiring process, which may also include a Motor Vehicle Check.

BearCom wants to elevate your professional growth! We place high value in investing in the development of our team members and advancing your technical capabilities. BearCom can provide extensive on-the-job training and covers all fees associated with most professional certifications.

You’ll also receive:

• Highly Competitive Compensation
• Medical, Dental, and Vision Insurance, including Family, and EFAP
• Long-Term Disability Insurance
• Employee and Dependent Life Insurance
• Paid Vacation & Time Off
• Company Matched RRSP Plan
• Employee Referral Bonus
• Tuition Reimbursement
• On-site parking
• Company Recognition Program

BearCom is proud to be an equal-opportunity workplace free from discrimination and harassment. We seek to recruit and retain the most talented people from a diverse candidate pool and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other disability protected by law. All employment is decided based upon qualifications, merit, and business need.

Qualifications

Preferred Qualifications:

• Must be PC literate and familiar with the Internet.
• Ability to interpret policies and procedures.
• Good aptitude in solving customer service issues.
• Exercises professional telephone procedures and e-mail correspondence skills.
• Ability to work as a team player and build rapport not only with the Support Service team but with the sales reps and the remaining members of the Operations team.
• Multitask oriented.
• Candidate must have enthusiasm for customer service and understand the requirements of genuine customer commitment.
• Operational knowledge of major office equipment.
• Must be available to work Monday - Friday, 8am to 5pm.
• Position reports directly to General Manager.
• Background checks are part of the hiring process, which may also include a Motor Vehicle Check.

BearCom wants to elevate your professional growth! We place high value in investing in the development of our team members and advancing your technical capabilities. BearCom can provide extensive on-the-job training and covers all fees associated with most professional certifications.

You’ll also receive:

Highly Competitive Compensation Medical, Dental, and Vision Insurance, including Family, and EFAP Virtual Healthcare Long-Term Disability Insurance Employee and Dependent Life Insurance Paid Vacation & Time Off Company Matched RRSP Plan Employee Referral Bonus Tuition Reimbursement On-site parking Company Recognition Program