Customer Service Representative - Bilingual in French

Cintas Canada; Toronto; On-site; CAD 27,000 - 34,000; Full time

Benefits offered by this job

Competitive pay

RRSP and DPSP

Disability, Life and AD&D Insurance (%

Paid vacation and holidays

Skills development and career growth

Job summary

Cintas Canada is seeking a Customer Service Representative to provide outstanding service to internal partners and external customers in Toronto. You will handle calls, process orders, enter data, assist with account reconciliation and generate reports and invoices.

Key qualifications include 1+ year of customer service experience and bilingual English/French, with a preference for a Bachelor's degree. The role is full time, on site, and offers competitive pay and benefits.

Qualifications

• 1+ years of customer service experience.
• High School Diploma/GED required; Bachelor's degree preferred.
• Bilingual in French and English.

Responsibilities

• Answer customer calls and resolve issues promptly.
• Data entry and processing of orders and accounts.
• Assist in account reconciliation and preparing reports/invoices.
• Process new accounts and orders efficiently.
• Make outbound calls to obtain information or provide follow-up.
• Contribute to miscellaneous projects as needed.

Skills

Customer service

Bilingual FR-EN

Education

High School Diploma/GED

Bachelor's degree preferred

Tools

MS Office

Intranet/Internet

Job description

Job Description

Cintas is seeking a Customer Service Representative to provide customer service to both our internal partners and our external customers through various activities. Responsibilities include answering customer calls and providing prompt issue resolution; data entry; assisting in account reconciliation; preparing reports and invoices; processing new accounts and orders; making outbound customer calls to obtain information and/or to provide follow up to resolve customer issues; and occasional miscellaneous projects.

Requisition Number

238249

Skills/Qualifications

Required

• 1+ years' customer service experience
• High School Diploma/GED; Bachelor's Degree preferred
• Bilingual in French and English

Preferred

• Experience with heavy inbound and outbound calls and transferring calls
• 3+ years' business-to-business account support
• Proficiency with Microsoft Office (Word, Excel and Outlook) and intranet/internet
• Experience with proofreading and editing documents

Benefits

Cintas provides extended health care coverage for many services not covered by the Provincial Health Care System. This coverage is provided at no cost to employee-partners.

Additionally, Our Employee-partners Enjoy

• Competitive Pay
• Registered Retirement Savings Plan (RRSP) and Deferred Profit Sharing Plan (DPSP)
• Disability, Life and AD&D Insurance, 100% Company Paid
• Paid Vacation and Holidays
• Skills Development, Training and Career Advancement Opportunities

Compensation

A reasonable estimate of base salary for this role ranges between $19.84 - $25.01/Hour. The range takes into account factors that are considered in making compensation decisions including, but not limited to, skill sets, experience and training, and other business and organization needs. Please note, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decision are dependent on the facts and circumstances of each decision.

Company Information

Cintas Corporation helps more than one million businesses of all types and sizes get Ready™ to open their doors with confidence every day by providing products and services that help keep their customers’ facilities and employees clean, safe, and looking their best. With offerings including uniforms, mats, mops, towels, restroom supplies, workplace water services, first aid and safety products, eye-wash stations, safety training, fire extinguishers, sprinkler systems and alarm service, Cintas helps customers get Ready for the Workday®.

In accordance with applicable laws (including human rights and accessibility legislation), accommodations will be provided in all parts of the hiring process. Applicants are required to make their needs known in advance.

Cintas Corporation is proud to be an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), national origin, age, genetic information, disability, protected veteran status, or any other characteristic or category protected by local, state, provincial, or federal law.

This job posting will remain open for at least five (5) days.

Job Category

Service

Organization

Operations

Employee Status

Regular

Schedule

Full Time

Shift

1st Shift

Position Type

Replacement