Customer Service Representative (Bilingual: French/English) Remote

Minacs; Canada; Remote; CAD 35,000 - 55,000; Full time

Job summary

Join a forward-thinking global organization as a Customer Service Representative working from home. This role offers the chance to provide exceptional customer support in both French and English, helping clients with their inquiries and technical issues. With a strong emphasis on a people-first culture, this innovative company is recognized for its commitment to employee satisfaction and career growth. Enjoy the flexibility of remote work while being part of a team that values collaboration and inclusivity. If you are passionate about delivering outstanding customer experiences, this opportunity is perfect for you.

Benefits

Employee referral bonus

Company networking opportunities

Registered Retirement Savings Plan

Paid PTO and holidays

Medical, dental, and vision insurance

Employee Assistance Program (EAP)

Health and wellness programs

Mentorship programs

Company-supplied technologies for remote work

Qualifications

• Fluency in both French and English is essential.
• 1+ year of customer service experience required.

Responsibilities

• Provide inbound customer support in French or English.
• Help customers resolve basic technical issues.

Skills

Fluent in French

Fluent in English

Customer service experience

Strong computer navigation skills

Multi-tasking

Technical problem-solving

Education

High school diploma or GED

Tools

PC knowledge

Database management

Job description

Customer Service Representative (Bilingual: French/English) Remote

Job Title: Customer Service Representative (Bilingual: French/English) Remote

** MUST SPEAK BOTH FRENCH AND ENGLISH FLUENTLY **

JOB DESCRIPTION

The Customer Service Representative - Remote (Bilingual: French / English) works from home and interfaces with customers via inbound/outbound calls and/or via the Internet. This position provides customer service support and resolution of routine problems and questions regarding client products and/or services.

A NEW CAREER POWERED BY YOU

Are you looking for a “work from home” career change with a forward-thinking global organization that nurtures a true people-first, inclusive culture? Would you like to join a company that earns “World’s Best Workplaces,” “Happiest Employees,” and “Best Companies for Career Growth” awards every year? Then a Customer Service Representative - Remote (Bilingual: French / English) position at Concentrix is just the right place for you!

WHAT YOU WILL DO IN THIS ROLE

As a Customer Service Representative working from home, you will:

• Provide inbound customer support using a call flow guide in the customer’s preferred language (French or English)
• Help customers resolve basic technical issues
• Track, document, and retrieve information in databases
• Maintain broad knowledge of client products and/or services, such as smartphones, tablets, computers, and wearables
• Offer additional products and/or services
• Deliver expert customer experiences…with a smile

YOUR QUALIFICATIONS

Other qualifications for our Customer Service Representative (Remote) role include:

• The ability to speak fluent French and English
• 1+ year of customer service experience
• A high school diploma or GED
• A quiet, distraction-free environment to work from in your home
• Strong computer navigation skills and PC knowledge
• Proficiency in fast-paced multi-tasking
• Eagerness to learn new technologies
• High Speed internet (no wireless/hotspots or satellite) and a smartphone

WHAT’S IN IT FOR YOU

• Lucrative employee referral bonus opportunities
• Company networking opportunities with organized groups in various topics
• Registered Retirement Savings Plan; paid PTO and holidays; medical, dental, and vision insurance; and a comprehensive Employee Assistance Program (EAP)
• Health and wellness programs
• Mentorship programs
• Work-from-home convenience with company-supplied technologies

REIMAGINE THE BEST VERSION OF YOU!

If all this feels like the perfect next step in your career journey, we want to hear from you. Apply today and discover why over 440,000 game-changers around the globe call Concentrix their “employer of choice.”

Location: CAN, NS, Work-at-Home

Language Requirements: French (Required)

Time Type: Full time

Concentrix is an Equal Opportunity Employer and complies with the fair employment practice laws.