Customer Service Representative (Bilingual – English & French)

Spring Financial; Montreal; On-site; CAD 50,000 - 90,000; Full time

Job summary

An exciting opportunity awaits at a rapidly growing fintech company, where you can contribute to innovative credit-building and lending solutions. This role involves collaborating with a dynamic team to enhance customer experiences and improve financial accessibility for Canadians. You will analyze market trends, assist in marketing strategies, and provide exceptional service to clients seeking financial solutions. Join a collaborative and innovative work environment that offers competitive salaries, career advancement opportunities, and the chance to make a meaningful impact in the financial sector. If you're passionate about fintech and eager to grow your career, this is the perfect role for you.

Benefits

Competitive salary

Opportunities for bonuses

Career advancement opportunities

Collaborative work environment

Meaningful impact on financial access

Qualifications

• 2+ years in fintech or financial services with strong analytical and communication skills.
• Knowledge of credit-building and mortgage products is essential.

Responsibilities

• Develop innovative credit-building solutions and enhance customer experience.
• Analyze market trends for product development and assist in marketing strategies.

Skills

Analytical Skills

Communication Skills

Team Collaboration

Data Interpretation

Tools

CRM Software

Job description

Employer Industry: Fintech

Why consider this job opportunity:

1. Competitive salary with opportunities for bonuses
2. Chance to work with one of Canada's fastest-growing fintech companies
3. Opportunities for career advancement and growth within the organization
4. Collaborative and innovative work environment
5. Ability to make a meaningful impact on improving financial access for Canadians

What to Expect (Job Responsibilities):

1. Develop and implement innovative credit-building and lending solutions
2. Collaborate with team members to enhance customer experience and financial accessibility
3. Analyze market trends to identify opportunities for product development
4. Assist in creating marketing strategies to promote financial products
5. Provide exceptional customer service to clients seeking financial solutions

What is Required (Qualifications):

1. Minimum of 2 years of experience in the fintech or financial services industry
2. Strong analytical skills with the ability to interpret data and market trends
3. Excellent written and verbal communication skills
4. Proven ability to work collaboratively in a team environment
5. Knowledge of credit-building and mortgage products

How to Stand Out (Preferred Qualifications):

1. Experience with customer relationship management (CRM) software
2. Familiarity with financial regulations and compliance standards
3. Previous experience in product development or marketing within the fintech sector