Customer Service Representative - Bilingual Auto Claims

Intact; Mississauga; On-site; CAD 50,000 - 65,000; Full time

Job summary

Join a leading insurance company as a Bilingual Customer Service Representative in Mississauga. In this role, you will provide outstanding service to clients, navigate inquiries, and contribute to a supportive work environment. With the opportunity to work in a dynamic setting and a comprehensive benefits package, you will be empowered to thrive in your career.

Benefits

Financial rewards program

Employee Share Purchase Plan matching 50%

Extensive flex pension and benefits package

Annual wellness account

Learning and development opportunities

Qualifications

• Must be bilingual in English and French.
• Customer service and sales experience preferred.
• Willingness to initiate difficult conversations.

Responsibilities

• Answer inquiry and new claims calls in an inbound queue.
• Document files accurately to reflect conversations and actions.
• Meet daily call center metrics while maintaining quality service.

Skills

Customer service

Bilingual (English and French)

Problem-solving

Communication

Education

No Canadian work experience required

Job description

Customer Service Representative - Bilingual Auto Claims

Join to apply for the Customer Service Representative - Bilingual Auto Claims role at Intact

Customer Service Representative - Bilingual Auto Claims

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Join to apply for the Customer Service Representative - Bilingual Auto Claims role at Intact

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Our employees are at the heart of everything we do. Together, we help people, businesses, and society prosper in good times and be resilient in bad times.

Our employee promise represents Intact’s commitment to you in exchange for living our Values, striving to do your best work, being open to change and investing in your career. In return, we promise to provide support, opportunities and performance-led financial rewards at a workplace where you can shape the future, win as a team and grow with us.

About The Role

Job Description

We’re looking for a Bilingual Customer Service Representative to join our Claims Department in the Customer Service Centre!

As a Bilingual Customer Service Representative your work will have a big impact on providing legendary customer service to both our external and internal clients in a call

center environment. People will count on you to provide information and quickly resolve their inquiries in a professional manner.

What You’ll Do Here

• Be a subject matter expert on our policies, products, services, and initiatives.
• Answer inquiry and new claims calls on an inbound queue while applying your knowledge, problem-solving skills and making on-the-spot decisions to move requests forward.
• Accurately and clearly document files to reflect conversations and actions taken on claims.
• Willingness to initiate difficult conversations with empathy and clarity regarding policy, insurance coverage, or operational challenges.
• Ensure that daily call centre metrics are met while taking a high volume of inbound calls.
• Provide quality customer service, maintaining low hold times, and documenting files in a clear and concise manner.
• Execute multiple tasks aligning with changing priorities and time-sensitive deadlines
• This is a fast-evolving environment, and other ad hoc duties could be assigned to you.

What You Bring To The Table

• Living the Intact Values : Integrity, Respect, Customer-driven, Excellence and Generosity with customers, peers, and vendors is vital.
• Customer service and sales experience preferred.
• Insurance experience is considered an asset.
• Self-motivated, resourceful, and resilient to overcome various situations is essential.
• Superior organizational skills, results-oriented, and agility to navigate an environment where you must think on your feet.
• Excellent listening and communication skills with the ability to foster strong working relationships.
• Must be flexible to work 35 hours a week during our business hours of operation : Monday to Friday 8 : 00 am to 6 : 00 pm, and Statutory holidays.
• No Canadian work experience required however must be eligible to work in Canada.
• Must be Bilingual in English and French.

What We Offer

Our hybrid work model provides the balance between working from home and enjoying meaningful in-person interactions.

Working Here Means You'll Be Empowered To Be And Do Your Best Every Day. Here Is Some Of What You Can Expect As a Permanent Member Of Our Team

• A financial rewards program that recognizes your success
• An industry leading Employee Share Purchase Plan; we match 50% of net shares purchased
• An extensive flex pension and benefits package, with access to virtual healthcare
• Possibility to purchase up to 5 extra days off per year
• An annual wellness account that promotes an active and healthy lifestyle
• Access to tools and resources to support physical and mental health, embracing change and connecting with colleagues
• A dynamic workplace learning ecosystem complete with learning journeys, interactive online content, and inspiring programs
• Inclusive employee-led networks to educate, inspire, amplify voices, build relationships and provide development opportunities
• Inspiring leaders and colleagues who will lift you up and help you grow
• A Community Impact program, because what you care about is a part of what makes you different. And how you contribute to your community should be just as unique.

We are an equal opportunity employer

At Intact, our Value of respect is founded on seeing diversity as a strength. We strive to create an accessible workplace where employees feel valued, included and encouraged to share their unique perspectives.

We encourage applications from individuals who are members of equity-deserving groups, including but not limited to women, Indigenous peoples, persons with disabilities, Black people, and members of the 2SLGBTQI+ community.

As part of Intact’s commitment to reconciliation, we acknowledge that we work, meet and travel across the land currently called Canada, originally inhabited by First Nations, Metis and Inuit people. This history extends through many centuries and continues to evolve today.

We have policies to ensure equal access and participation for people with disabilities, including providing workplace adjustments (accommodations). A copy of applicable policies is available on request.

If we can provide a specific adjustment to make the recruitment process more accessible for you, please let us know when we reach out about a job opportunity. We’ll work with you to meet your needs.

Learn more about our recruitment process and your candidate journey here.

If you are an employee of Intact or belairdirect, please apply for this role on Internal Career Site.

Seniority level

Seniority level

Entry level

Employment type

Employment type

Full-time

Job function

Job function

Sales, Business Development, and Customer Service

Insurance, Financial Services, and Software Development

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Bilingual Customer Service Representative • Mississauga, Peel Region, Canada