Bilingual Customer Service Representative

Securian Canada; Toronto; On-site; CAD 40,000 - 60,000; Full time

Job summary

An established industry player is seeking a Bilingual Customer Service Representative to join their dynamic team in Toronto. This role is perfect for someone who thrives in a fast-paced environment and is passionate about providing exceptional service. You will engage with customers in both French and English, addressing inquiries and offering solutions to enhance customer loyalty. With a commitment to diversity and inclusion, this innovative company offers a supportive culture that values your unique strengths and encourages professional growth. Join a team where your contributions truly matter and make a difference in the lives of Canadians.

Benefits

Flexible work arrangements

Generous paid vacation time

Paid volunteer day

Educational assistance

Health and wellness account

RRSP matching program

Family-friendly leave

Qualifications

• 1 year experience in customer service or sales environment.
• Familiarity with business/insurance practices is a plus.

Responsibilities

• Provide prompt responses to customer inquiries regarding policies.
• Maintain knowledge of policy contracts and customer service standards.

Skills

Fluent in French

Fluent in English

Customer Service Skills

Analytical Skills

Communication Skills

Education

High School Diploma

LOMA Courses

Job description

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Department: Customer Service

Location: Toronto, ON

Description

As a bilingual customer service representative you will provide accurate and prompt response to written and telephone customer inquiries regarding policy transactions and coverage. You will also provide information and solutions to customers to retain business, enhance customer loyalty including offering insurance products for enrollment.

What You Will Do

• Provide accurate, prompt and quality response to telephone customer inquiries regarding policy transactions or other inquiries regarding our insurance products.
• Answer all customer questions concerning benefits, provisions, billing, options and allowable contractual changes.
• Respond to customer requests within the service, quality and performance standards determined by the department.
• Research and process customer inquiries and transactions using the appropriate company systems, databases, product manuals and other appropriate reference material.
• Maintain knowledge of policy contracts, including additional benefit riders, provisions provided, the features and benefits of each contract, processing procedures and governmental regulations, so that customer inquiries can be answered accurately.
• Read and understand all Bulletins and Alert notifications.
• Identify and alert management to changes/delays/possible errors and unexpected service requests.
  
  

What You Will Bring

• 1 year related-working experience in a customer sales and service environment.
• Fluent in both French and English.
• Familiarity with business/insurance practices and principles - LOMA courses an asset.
• Excellent verbal and written communication skills with ability to influence customer.
• Strong analytical and listening skills required to clearly articulate product features and benefits/values to
  
  

customers.

• Previous experience working in a contact center environment strongly preferred.
• Ability to work well independently as well as part of small teams.
• Possess a continuous improvement mentality.
• Energetic and focused on efficiently providing top-tier service.
  
  

Why join?

When you're a part of Securian Canada, you're a member of an agile and innovative, high-performing, bright-thinking, make-things-happen culture – so that together, we can discover the art of possible.

At our company, we see your potential on day one and challenge you to grow your unique strengths as you create a career filled with opportunity, collaboration, and purpose.

You'll also be part of a team that's committed to diversity, equity, and inclusion, and who values diverse perspectives, so that you can be the person you want to be – both in, and outside, work.

Securian Canada offers a competitive total rewards program with a variety of perks and benefits, including:

• Flexible work arrangements with monthly financial allocations to support your work-life balance;
• Generous starting paid vacation time, plus additional vacation days for every year of service;
• Paid volunteer day so you can dedicate time to a cause you are passionate about;
• Paid personal and wellness days to support your total wellbeing;
• Educational assistance of up to $3,500 a year (with approval from your manager);
• Flexible health and wellness account (in addition to comprehensive drug and dental coverage) to help pay for a wide range of wellbeing services that are meaningful to you;
• Up to 14% of combined contributions to the RRSP matching program;
• Family-friendly maternity/parental leave and,
• Many, more benefits, perks and programs.
  
  

If you have at least 70% of the qualifications we're looking for, want to work in a fast-growing, leading and progressive company, and feel driven to help Canadians and their families build secure futures – we want to hear from you!

Take the first step in building your future with Securian Canada. Apply now.

Securian Canada is committed to providing a barrier-free work environment and equal access to employment for all qualified applicants. As such, upon request, Securian Canada will work with applicants that require reasonable accommodations during the recruitment process. Please contact [e-mail] for accommodation requests. All information shared during any accommodation request process will be stored and used only in a manner that is consistent with applicable laws and Securian Canada/Canadian Premier Life Insurance Company policies.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other

• Industries

  Insurance

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