Customer Service Representative – Bilingual

Dayco; Memphis (TN); Remote; USD 40,000 - 60,000; Full time

Job summary

Dayco is looking for a Bilingual Customer Service Representative to manage customer relationships and ensure high satisfaction levels. The position involves processing orders, handling inquiries, and supporting continuous improvement initiatives. Proficiency in English and French is a must, and the role requires a proactive mindset and organizational skills.

Qualifications

• Minimum of 4 years of customer service experience; Lead CSR or supervisor experience preferred.
• Fluent in English and French; spoken and written communication is required.
• Strong responsiveness and proactivity needed for customer support.

Responsibilities

• Manage customer accounts and ensure timely order processing.
• Respond to customer inquiries regarding pricing, sales terms, and order status.
• Coordinate shipping priorities and resolve discrepancies to fulfill customer needs.

Skills

Professional communication skills

Highly organized

Attention to detail

Proactive

Tools

ERP (AS/400 preferred)

Epicor CMS

Job description

Join to apply for the Customer Service Representative Bilingual role at Dayco

Join to apply for the Customer Service Representative Bilingual role at Dayco

Get AI-powered advice on this job and more exclusive features.

The Customer Service Representative (CSR) is responsible for establishing and maintaining relationships with external customers/vendors and internal teams to ensure order requirements are met in a timely fashion. The CSR will ensure that an excellent standard and high level of customer satisfaction is maintained. The CSR has a role as brand ambassador and provides positive brand experiences to all customers. This CSR position will report to the North America Customer Service Manager and will be based remote in Ontario, Canada. This position requires fluent language capabilities in both French and English.

PRINCIPAL DUTIES & RESPONSIBILITIES:

• Manage assigned customer accounts per instructions (particularly scheduled shipments) and update as needed on customer service network drive. Continuously monitor and follow up as needed.
• Process customer orders for shipment, and internal orders, Point-of-Sale/drop-ship orders to vendors via BOE Daily EDI Program, Excel, mail, phone and fax.
• Determine shipment dates by customer requirements, order size, warehouse efficiency, etc.
• Respond to all inquiries from customers and internal teams on a timely basis regarding inventory availability, pricing, order status, sales terms, promotions, shipment/delivery dates, etc.
• Coordinate shipping priorities and resolve shipping discrepancies with customers, sales, distribution, 3PL, and other departments to ensure orders are shipped to per specifications.
• Process invoices and credits within ERP system appropriately.
• Run various ERP/CRM queries, including daily reports for sales/inventory teams, customers, quality hold orders to verify/release quantities, zero-shipped Factory-Direct orders.
• Provide return authorization and reshipments of products when required.
• Use root cause analysis and professional judgement to solve challenging customer issues within company policy/procedure.
• Provide “soft” technical assistance to customers such as interchanging of part numbers or specific applications using company guidelines provided by the technical team.
• Maintain complete confidentiality in customer account costing and pricing information.
• Submit credit requests and facilitate expediting releases of orders with advanced credit approval, as approved by the credit department.
• Work cross functionally to best support customer needs, order fulfillment, and internal project activities.
• Lead continuous improvement initiatives and participate in launching processes changes/updates.
• Back up the work of other CSRs when required.
• Other duties as assigned.

KNOWLEDGE AND EXPERIENCE:

• A minimum of 4 years of customer service experience with Lead CSR or supervisor experience preferred.
• Fluent in English and French; spoken and written communication.
• ERP (AS/400 preferred) experience required; Epicor CMS preferred.
• Professional communication skills, with a strong level of responsiveness, and proactivity.
• A team-player with a positive attitude and willingness to support team when needed.
• Highly organized with ability to prioritize and re-prioritize tasks in a fast-paced environment.
• High attention-to-detail to maintain high accuracy on various parameters and reports.

Seniority level

• Seniority level

  Not Applicable

Employment type

• Employment type

  Full-time

Job function

• Job function

  Customer Service and Supply Chain

• Industries

  Motor Vehicle Parts Manufacturing, Automotive, and Wholesale Motor Vehicles and Parts

Referrals increase your chances of interviewing at Dayco by 2x

Get notified about new Bilingual Customer Service Representative jobs in Ontario, Canada.

Customer Service & Support Specialist Daylite

Toronto, Ontario, Canada CA$50,000.00-CA$65,000.00 1 month ago

Customer Service Representative / Remote

Scarborough, Ontario, Canada 6 months ago

Work@Home Customer Service Representative

Entry Level Customer Service - Work From Home

Bilingual Technical Customer Service Rep

Bilingual Customer Care Representative (Contract Position)

Remote Travel Customer Service Representative

Customer Service Associate - Work From Home - Great Benefits

Bilingual Customer Experience Specialist

End of Term Customer Service – Inbound/Outbound

Scarborough, Ontario, Canada 8 months ago

Bilingual Spanish Call Center Representative

Surety Customer Service Representative (CSR)

Remote Customer Service Rep, Bi-Lingual French - Work From Home

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.