Customer Service Representative - 2-4 Month Contract

Give and Go Prepared Foods; Toronto; On-site; CAD 22,000 - 33,000; Full time

Job summary

Give & Go is seeking a customer service professional to deliver excellent service to internal and external customers in line with departmental targets.

In this role you will own the end-to-end order process for manual and EDI POs, coordinate pickups or deliveries, ensure accurate invoicing, and work with Sales, Finance, Shipping and Demand Planning to meet customer requests.

A positive attitude, detail focus and team collaboration are essential.

Qualifications

• High school diploma or equivalent.
• Minimum 1 year of customer service in an office environment.
• Excellent communication skills with the ability to summarize issues and provide solutions.

Responsibilities

• Manage end-to-end order process for manual and EDI POs, ensuring timely entry and coordination of pick-up or delivery.
• Coordinate invoicing and resolve en-route customs/transport issues.
• Build strong relationships with external customers/brokers and internal stakeholders (Sales, Finance, Shipping, Demand Planning).
• Oversee OS&D and determine root causes with solutions.
• Communicate with Planning, Production, QA and Shipping to meet customer requests and requirements.

Skills

Attention to detail

Time management

Communication skills

MS Office

Problem solving

Education

High school diploma

Tools

Microsoft Excel

Microsoft Word

SharePoint

Job description

Job Overview:

Responsible to provide excellent Customer Service to all internal and external Customers of Give & Go in accordance with the department’s target objectives.

Key Responsibilities:

• Responsible for the end-to-end Customer Order process for both manual & EDI PO’s, ensuring the timely and accurate order entry, co-ordinate pick-up or delivery, facilitate accurate invoicing and resolve any en-route customs and/or transportation issues
• Develop and build strong positive relationships with external Customers / Brokers and internal key stakeholders such as Sales, Finance, Shipping and Demand Planning in a professional and efficient manner
• OS&D Management; – Over, shorts and damages as identified by Customers or Sales in determining root cause and providing a solution
• Communicate regularly with Planning Dept, Production, QA and Shipping to ensure Customer requests are met
• Look for best practices with established processes and procedures, sharing knowledge transfer with co-workers, and documenting SOPs for all department processes

The Recipe for Success:

• Completion of high school diploma or equivalent
• Minimum 1 years of customer service in an office environment
• Strong attention to detail and accuracy
• Exceptional time management and follow-up
• Excellent communication skills with the ability to summarize issues & provide solutions
• Understanding of Microsoft Office applications (Word, Excel, SharePoint)
• Able to handle interruptions and distractions effectively, setting appropriate priorities to get the job done
• Demonstrate a positive attitude and composure with a high level of professionalism
• Ability to work effectively independently, with management, and as part of a team to meet targets
• Excellent problem-solving skills with the ability to provide helpful solutions to customer issues

What we can offer:

• As we grow, we are committed to preserving the parts of our diversity & culture that is unique, people-focused and are core to our success at every size. Our values of Quality, Direct Communication and Respect mean something.
• Learning and growth; we are working to create an environment where sharing new ideas, experimenting and learning from each other is strongly encouraged.