Customer Service Representative - 12 Month Contract

Give and Go Prepared Foods; Toronto; On-site; CAD 36,000 - 48,000; Full time

Job summary

Give & Go Prepared Foods Corp. is seeking a dedicated Customer Service professional to provide excellent service to internal and external customers in line with department targets.

You will handle end-to-end order processing for manual and EDI POs, coordinate pick-up or delivery, ensure accurate invoicing, resolve issues, and maintain strong relationships with Sales, Finance, Shipping and Demand Planning while upholding company values of respect and accountability.

Qualifications

• Completion of high school diploma or equivalent.
• Minimum 1 years of customer service in an office environment.
• Strong attention to detail and accuracy.
• Exceptional time management and follow-up.
• Excellent communication skills with the ability to summarize issues & provide solutions.
• Understanding of Microsoft Office applications (Word, Excel, SharePoint).
• Able to handle interruptions and distractions effectively, setting appropriate priorities to get the job done.
• Demonstrate a positive attitude and composure with a high level of professionalism.
• Ability to work effectively independently, with management, and as part of a team to meet targets.
• Excellent problem-solving skills with the ability to provide helpful solutions to customer issues.

Responsibilities

• Responsible for the end-to-end Customer Order process for both manual & EDI PO’s, ensuring the timely and accurate order entry, co-ordinate pick-up or delivery, facilitate accurate invoicing and resolve any en-route customs and/or transportation issues.
• Develop and build strong positive relationships with external Customers / Brokers and internal key stakeholders such as Sales, Finance, Shipping and Demand Planning in a professional and efficient manner
• OS&D Management; – Over, shorts and damages as identified by Customers or Sales in determining root cause and providing a solution
• Communicate regularly with Planning Dept, Production, QA and Shipping to ensure Customer requests are met
• Look for best practices with established processes and procedures, sharing knowledge transfer with co-workers, and documenting SOPs for all department processes

Skills

Customer service

Communication

Microsoft Office

Time management

Education

High school diploma

Tools

Excel

Word

SharePoint

Job description

Give & Go Prepared Foods Corp. is a proud member of the Mondelēz family. We are a leading and growing North American manufacturer of baked goods for over 30 years. If you're looking for a company that will provide you with opportunities for career growth and development, while working with an energetic team with deeply ingrained values of respect, direct and open communication, quality and accountability, we’d love to have you join our team. Our Consumer Brands: two-bite® brand, include two bite-brownies®, Kimberley's Bakeshoppe™, Mason St. Bakehouse™ and The Worthy Crumb Pastry Co™ It’s an exciting time to be a part of the Give & Go team as we are growing rapidly and want you to become a part of our growth and extraordinarily bright future!

Job Overview

Responsible to provide excellent Customer Service to all internal and external Customers of Give & Go in accordance with the department’s target objectives.

Key Responsibilities

• Responsible for the end-to-end Customer Order process for both manual & EDI PO’s, ensuring the timely and accurate order entry, co-ordinate pick-up or delivery, facilitate accurate invoicing and resolve any en-route customs and/or transportation issues
• Develop and build strong positive relationships with external Customers / Brokers and internal key stakeholders such as Sales, Finance, Shipping and Demand Planning in a professional and efficient manner
• OS&D Management; – Over, shorts and damages as identified by Customers or Sales in determining root cause and providing a solution
• Communicate regularly with Planning Dept, Production, QA and Shipping to ensure Customer requests are met
• Look for best practices with established processes and procedures, sharing knowledge transfer with co-workers, and documenting SOPs for all department processes

The Recipe For Success

• Completion of high school diploma or equivalent
• Minimum 1 years of customer service in an office environment
• Strong attention to detail and accuracy
• Exceptional time management and follow-up
• Excellent communication skills with the ability to summarize issues & provide solutions
• Understanding of Microsoft Office applications (Word, Excel, SharePoint)
• Able to handle interruptions and distractions effectively, setting appropriate priorities to get the job done
• Demonstrate a positive attitude and composure with a high level of professionalism
• Ability to work effectively independently, with management, and as part of a team to meet targets
• Excellent problem-solving skills with the ability to provide helpful solutions to customer issues

What We Can Offer

• As we grow, we are committed to preserving the parts of our diversity & culture that is unique, people-focused and are core to our success at every size. Our values of Quality, Direct Communication and Respect mean something.
• Learning and growth; we are working to create an environment where sharing new ideas, experimenting and learning from each other is strongly encouraged.

Give and Go is committed to providing equal employment opportunities for all applicants and employees regardless of race, ancestry, place of origin, color, ethnic or national origin, citizenship, creed, sex, sexual orientation, gender identity, gender expression, age, record of offences (for which a pardon has been granted), disability, marital or family status, or any other characteristic protected by law. If you require an accommodation to participate in the recruitment process, please contact us at [e-mail], citing "AODA" in the subject line, along with your request and contact information. While we appreciate all resume submissions, only those selected for an interview will be contacted. Give and Go Candidate Privacy Policy