Customer Service Representative

Seymour Pacific Developments; Winnipeg; On-site; CAD 40,000 - 55,000; Full time

Job summary

Red River Lumber is seeking a Customer Service Representative for their Winnipeg branch. The successful candidate will be responsible for customer communication, order processing, and ensuring customer satisfaction in the building materials industry. The role offers various perks, including health benefits and recognition programs.

Benefits

Employer paid extended health, vision, and dental coverage (including family)

Employee and Family Assistance Program

Yearly health and wellness benefit

RPP eligibility after one year

Employee recognition program

Qualifications

• Experience in the building materials industry an asset.
• Excellent communication and interpersonal skills.
• Good organizational and time management skills.

Responsibilities

• Build and maintain strong relationships with existing customers.
• Process orders, quotes, and returns efficiently.
• Address and resolve customer issues and inquiries.

Skills

Communication

Interpersonal Skills

Organizational Skills

Time Management

Self-motivated

Education

Experience in the building materials industry

Tools

MS Office

Job description

Red River Lumber is a family owned building materials company based in Winnipeg MB. Established almost 15 years ago, Red River continues to grow and now includes distribution yards in Winnipeg MB, Leduc AB, and Campbell River BC. Our business serves customers based in cities and communities across the prairies and has expanded into Ontario as well.

We are seeking a Customer Service Representative to join our dynamic team at our Winnipeg MB branch. In this role, you will act as the key point of contact for customers, ensuring an exceptional experience through responsive communication, accurate order handling and effective problem solving. This role supports sales efforts, coordinates with internal departments and ensures customer satisfaction from initial contact through order fulfillment.

Your contributions to the team:

• Build and maintain strong relationships with existing customers
• Provide accurate information about products, pricing and availability
• Communicate with customers and vendors, process orders/quotes/returns efficiently and accurately
• Address and resolve customer issues, concerns, and inquiries in a professional and timely manner
• Maintain customer records and update as needed, track inventory levels, manage stock orders
• Prepare and follow up on quotes, proposals and sales related documents
  

What you need to be successful:

• Experience in the building materials industry an asset
• Excellent communication, and interpersonal skills
• Good organizational and time management skills
• Self-motivated with a results-oriented mindset
• Ability to work independently and as part of a team
• Knowledge of MS Office and related programs an asset
  

The Perks:

• Opportunity to work and collaborate with Dynamic teams across Western Canada
• Employer paid extended health, vision, and dental coverage (including family)
• Employee and Family Assistance Program
• Yearly health and wellness benefit
• RPP eligibility after one year
• Employee recognition program