Customer Service Representative

Go2hr; Whistler; A distancia; CAD 25.000 - 36.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Remote role in Canada

Extended health benefits

Training allowances after probation

Descripción de la vacante

Go2hr in Canada is seeking a friendly customer service professional with travel/tourism background to join our team. You will handle inquiries by phone, email and chat, ensuring accurate information and timely responses.

Ideal candidates adapt quickly to changing demands, maintain accuracy under pressure, and collaborate with Ridebooker colleagues and partner providers. This is a full-time remote role based in Canada with daytime Pacific Time availability.

Formación

• Excellent verbal and written communication.
• Calm under pressure with strong problem-solving.
• Detail-oriented with precise multi-tasking.
• Able to learn new programs quickly.
• Experience with Freshworks or Zendesk CRM.
• Strong knowledge of BC and US geography.
• Background in travel, tourism or transportation.
• Experience serving an international client base.

Responsabilidades

• Respond to client inquiries via phone, email and chat accurately and timely.
• Learn services and booking systems thoroughly.
• Liaise with colleagues and affiliate service providers as required.
• Support Ridebooker team; adapt to workflow changes and keep flexible hours.
• Handle additional duties and projects as assigned.

Conocimientos

Communication skills

Active listening

Attention to detail

Problem solving

Time management

Organizational skills

Computer literacy

Self-driven

Team player

Customer service

Herramientas

Freshworks

Zendesk

Descripción del empleo

• Open to International applicants with valid Canadian Work permits: Yes

Join this leading-edge transportation company and work alongside a fun and innovative team! Ideally suited for an experienced and friendly customer service pro with a background in travel/tourism. This role requires you to be adaptive to rapid change and fluctuating demand, and to maintain accuracy while accommodating multiple requests.

Responsibilities & Qualifications

Responsibilities:

Have a thorough understanding of our services and booking systems
Respond to client inquiries and requests in an accurate, appropriate and timely manner via phone, email and chat
Assist clients in an informative and thoughtful way with consistently professional, friendly, and engaging service
Follow department policies, procedures and customer service standards
Keep informed and up-to-date with seasonal, procedural and system changes
Liaise with colleagues and affiliate service providers as required
Work well with the Ridebooker team as a whole, which includes being adaptive to workflow changes, maintaining flexible availability, and pro-active team participation
Happily assist with other duties and projects as assigned

You are:

A natural communicator with great verbal and written communication skills
An excellent and patient listener, able to remain calm under pressure and think on your feet
Diligently attentive to detail, consistently and accurately (always!)
An astute, investigative problem-solver with a sense of urgency and excellent prioritization and time-management skills
Administratively strong, with the ability to stay organized while multi-tasking
Computer-savvy, with the ability to learn new programs and platforms
Motivated, self-driven and able to work well independently with minimal supervision
Committed to continual learning with a keen sense of curiosity. Willing to ask questions and request assistance as needed to move forward with tasks through to completion
A team player with a positive attitude
Able to deliver excellent customer service with enthusiasm!

Assets:

Experience with customer support software like Freshworks or Zendesk
Strong geographical knowledge of BC, Canada and the U.S.
Experience in the travel, tourism or transportation industry
Experience working with an international client base

22.00/hour

Other Perks/Benefits

Full-time remote role - must live in CanadaDaytime shifts - must be available during standard business hours in the Pacific Time Zone (PCT)Computer set up and software can be providedExtended health benefits and training allowances available after completion of 3 month probationary periodStarting at $22.00/hour