Customer Service Representative

Staples Canada; Victoria; On-site; CAD 30,000 - 40,000; Part time

Job summary

Join a leading company as a Customer Service Representative in Victoria. You'll be the face of the store, ensuring a great customer experience while handling transactions and providing solutions. This part-time role emphasizes customer service excellence and effective communication. Enjoy health benefits and a supportive work environment.

Benefits

Health and Dental benefits

RRSP / DPSP

Qualifications

• 1 year of related experience preferred.
• Ability to resolve customer concerns diplomatically.

Responsibilities

• Provide exceptional customer experience at the checkout.
• Suggest value-added sales and services to customers.
• Operate cash registers and maintain cleanliness.

Skills

Customer Service Excellence

Effective Communication

Problem Solving

Job description

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Who we are

Staples Canada is on a journey to become the Working and Learning Company. We are dynamic, inspiring partners to our customers and the communities in which we live. At Staples, we inspire people to work smarter, learn more and grow every day. We look for people who are curious, approachable and passionate, and who enjoy finding solutions.

Job Description

Who we are

Staples Canada is on a journey to become the Working and Learning Company. We are dynamic, inspiring partners to our customers and the communities in which we live. At Staples, we inspire people to work smarter, learn more and grow every day. We look for people who are curious, approachable and passionate, and who enjoy finding solutions.

If that’s you, let’s work, learn and grow together.

Some Of What You Will Do

As the Customer Service Representative, you’re responsible for the customer experience at the front end of the store. You demonstrate your passion by exhibiting a high degree of customer awareness while accurately and efficiently processing customers at the checkout. You connect, share your knowledge and enthusiasm, and partner in a consultative manner with our customers and other associates to offer solutions that help them achieve their working & learning goals.

Specifically, You Will

• Be a dynamic, inspiring partner to customers by providing an exceptional experience while processing all types of purchases, resolving customer issues, and completing returns and exchanges. You’ll handle a wide range of transactions including buy-online-pickup-in-store (BOPIS), service pickups, and special orders.
• Suggest value-added sales and services to customers. Connect, share, and partner by offering relevant programs and promotions to add value.
• Operate cash registers, follow all loss prevention measures, and ensure the cleanliness and standards of your assigned departments.
• Stock and maintain front-end racks, shelves, and merchandise areas.
• Ensure a clean and safe environment, prioritizing safety for yourself, fellow associates, and customers.

Qualifications

Some of what you need :

• Three months to one year of related experience is preferred.
• Proven track record of achieving customer service excellence.
• Ability to resolve customer concerns diplomatically.
• Effective communication skills using various mediums.
• Curious, approachable, solutions-oriented.

Some Of What You Will Get

• Health and Dental benefits
• RRSP / DPSP
• And more...

Additional Information

• A moderate amount of physical effort and operation of equipment/machinery is required to meet merchandising standards and enhance customer experience.
• You’ll spend your time at the front cash station, processing orders and inspiring customers, involving some repetitive movement and standing, and handling products.
• Cross-training in various store areas is part of the role to provide a comprehensive customer experience.
• Shifts will include evenings and weekends.

Employment Statement

Staples is an equal opportunity employer committed to diversity and inclusion. We encourage applications from all qualified candidates, including those with disabilities. We will accommodate applicants’ needs upon request throughout the recruitment process. Please inform us of any accommodations required. All information related to accommodations will be handled confidentially.

About Us

Staples Canada values diversity and inclusion and encourages applications from all qualified candidates, including those with disabilities.

Seniority level: Entry level

Employment type: Part-time

Job function: Retail

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