Customer Service Representative

Raydar Collision Group; Victoria; On-site; CAD 42,000 - 56,000; Full time

Job summary

Raydar Collision Group is seeking a Customer Service Representative to be the first and last face customers see. You will own the front-end experience from drop-off to delivery, keeping customers informed, desks organized, and the shop running smoothly.

You will greet customers, manage check-ins, answer questions about repairs and insurance, coordinate with estimators and technicians, and handle payments at delivery.

Qualifications

• Experience in customer-facing roles, ideally in automotive or service.
• Demonstrated ability to stay calm in a busy shop environment.
• Excellent written and verbal communication skills.
• Attention to detail with reliable follow-through.
• Basic computer skills; experience with collision shop software is a plus.

Responsibilities

• Greet customers and manage check-ins/drop-offs with confidence and warmth.
• Handle calls and answer questions about repairs, timelines, and insurance.
• Provide proactive job status updates to customers.
• Coordinate with estimators and technicians to maintain timelines.
• Process payments and close out work orders at vehicle delivery.
• Maintain a clean front desk and waiting area.
• Coordinate rental car arrangements with partner agencies.
• Address customer concerns and escalate with full context when needed.

Skills

Customer-facing experience

Calm under pressure

Strong communicator

Detail-oriented

Computer basics

CCC software

Mitchell software

ImEx software

Tools

CCC

Mitchell

ImEx

Job description

Customer Service Representative — Raydar Collision Group

About the Role

You're the first and last face customers see. At Raydar, that's not a small thing. Our CSRs own the front-end experience from drop-off to delivery — keeping customers informed, front desks organized, and the shop running without friction.

What You'll Do

• Greet customers and handle check-ins and vehicle drop-offs with confidence and warmth
• Manage incoming calls, answer questions about repairs, timelines, and insurance
• Communicate job status updates to customers proactively — no one should have to call twice asking where their car is
• Coordinate with estimators and technicians to keep repair timelines accurate
• Process payments and close out work orders at vehicle delivery
• Maintain a clean, organized front desk and waiting area
• Manage rental car coordination with partner agencies
• Handle customer concerns directly and elevate when needed — with full context, not just a handoff

What We're Looking For

• Prior customer-facing experience, ideally in automotive, insurance, or a fast-paced service environment
• Calm under pressure — a busy shop is a good shop
• Strong communicator, written and verbal
• Detail-oriented with good follow-through; dropped balls here cost us customer trust
• Comfortable with basic computer systems; experience with collision shop software (CCC, Mitchell, ImEx) is a plus
• Positive, professional attitude that fits a team-first culture

What We Offer

• Full-time, Monday to Friday schedule
• Competitive wage based on experience
• A shop culture that values the front desk as much as the back
• Opportunity to grow within a multi-location BC and Alberta operation

Raydar Collision Group is an equal opportunity employer. We're building something worth working for.