Customer Service Representative

Kaizen Automotive Group; Fort McMurray; On-site; CAD 42,000 - 52,000; Full time

Benefits offered by this job

Competitive pay

Benefits package

Pension plan

Paid time off

Life & disability insurance

Employee assistance

Job summary

CARSTAR Fort McMurray is seeking a Customer Service Representative to join our body shop team in Fort McMurray, Alberta. You will greet customers, handle calls, direct inquiries, and provide essential administrative support to the shop staff.

The right candidate is friendly, organized and detail-oriented, able to multitask in a fast-paced collision repair setting, and committed to delivering a welcoming customer experience.

Qualifications

• Previous experience in customer service, reception, administrative support, or the automotive/autobody industry is preferred.
• Excellent communication and interpersonal skills.
• Professional and friendly demeanor with a strong commitment to customer service.
• Ability to multitask and effectively manage a busy reception area, phone calls, and customer traffic.
• Proficiency with phone systems, computers, and Microsoft Office applications (Outlook, Word, Excel).
• Strong organizational and time management skills.
• Experience in automotive collision repair or body shop operations is considered an asset.
• High school diploma or equivalent required.
• INDCNP

Responsibilities

• Greet customers warmly and professionally as they arrive at the body shop.
• Answer and direct incoming phone calls using a multiline phone system.
• Assist customers by directing them to the appropriate team member or department.
• Maintain a clean, organized, and welcoming reception area.
• Provide general information regarding collision repair services, estimates, repair processes, and business hours.
• Schedule appointments and assist with customer inquiries regarding vehicle repairs and claim-related processes.
• Log customer visits and inquiries and notify staff of customer arrivals.
• Assist with administrative duties including filing, data entry, scanning, and distributing mail.
• Support the body shop team by coordinating customer messages, follow‑up requests, and documentation.
• Maintain confidentiality and professionalism in all customer interactions.
• Uphold CARSTAR Summit Bodyshop standards for customer service, presentation, and professionalism.
• Perform all other duties as assigned by leadership.

Skills

Customer service

Multitasking

Organization

Communication

Education

High school diploma

Tools

Microsoft Office

Job description

Brand Statement

Rev Up Your Career at CARSTAR Fort McMurray in Fort McMurray, Alberta!

Join a team where progress isn’t just a goal, it’s the culture we live and breathe. As part of a family-owned and operated automotive group, CARSTAR Fort McMurrayembraces Kaizen —‘continuous improvement’— as the driving force behind how we operate. We are always evolving to deliver an exceptional experience for our customers, strengthen opportunities for our employees, and support the communities in which we work.

At CARSTAR Fort McMurray, you’ll step into a fast‑paced, forward‑thinking environment where your ideas matter, your growth is prioritized, and your work fuels a culture of excellence. If you're passionate, driven, and ready to accelerate your career, this is the place for you.

Start your engine - your next great opportunity begins here!

As part of the Kaizen Automotive Group, CARSTAR Fort McMurrayis proud to be able to empower our associates with a supportive workplace and access to the benefits they need along their professional journey to feel happy, healthy and valued.Full‑Time employees enjoy a robust benefits package, including:

• Competitive Compensation
• Dental & Extended Health Coverage
• Company Pension
• Paid Time Off
• Life & Disability Insurance
• Employee & Family Assistance Programs
• Vehicle Purchase & Service Discounts
• Paid Professional Development
• Company‑Wide Appreciation Events
• And SO MUCH MORE!

Overview

The Customer Service Representative is the first point of contact for customers visiting or contacting Bodyshop. This role is responsible for creating a welcoming and professional experience by greeting customers, managing incoming calls, directing inquiries, and providing administrative support to the body shop team. The ideal candidate is friendly, organized, detail-oriented, and able to multitask effectively in a fast-paced collision repair environment.

Responsibilities and Qualifications

• Greet customers warmly and professionally as they arrive at the body shop.
• Answer and direct incoming phone calls using a multiline phone system.
• Assist customers by directing them to the appropriate team member or department.
• Maintain a clean, organized, and welcoming reception area.
• Provide general information regarding collision repair services, estimates, repair processes, and business hours.
• Schedule appointments and assist with customer inquiries regarding vehicle repairs and claim-related processes.
• Log customer visits and inquiries and notify staff of customer arrivals.
• Assist with administrative duties including filing, data entry, scanning, and distributing mail.
• Support the body shop team by coordinating customer messages, follow‑up requests, and documentation.
• Maintain confidentiality and professionalism in all customer interactions.
• Uphold CARSTAR Summit Bodyshop standards for customer service, presentation, and professionalism.
• Perform all other duties as assigned by leadership.

Qualifications

• Previous experience in customer service, reception, administrative support, or the automotive/autobody industry is preferred.
• Excellent communication and interpersonal skills.
• Professional and friendly demeanor with a strong commitment to customer service.
• Ability to multitask and effectively manage a busy reception area, phone calls, and customer traffic.
• Proficiency with phone systems, computers, and Microsoft Office applications (Outlook, Word, Excel).
• Strong organizational and time management skills.
• Highly detail-oriented with strong accuracy and follow‑through.
• Experience in automotive collision repair or body shop operations is considered an asset.
• Ability to work effectively in a team environment and maintain a positive attitude.
• High school diploma or equivalent required.
• INDCNP