Customer Service Representative

Magna International; Vaughan; On-site; CAD 63,000 - 77,000; Full time

Job summary

Magna Exteriors in Ontario, Canada, is seeking a candidate for an immediate open position within its automotive exteriors group. The role involves handling customer-service duties and EDI releases, with a 70,000 CAD annual compensation, and expectations to work after hours and one weekend per month.

Ideal applicants will have Grade 12 or equivalent, at least 3 years in an automotive setting, strong English communication, good math, and proficiency with business software.

Qualifications

• Grade 12 education or equivalent.
• Minimum 3 years experience in an automotive environment.
• Excellent English communication skills (both written and verbal).
• Good general math skills.
• Computer literacy in business applications.
• Ability to work under pressure.
• Familiarity with automotive Tier 1 and Tier 2 customer shipping procedures.
• Well organized and highly efficient working in a multi-tasking dynamic environment.

Responsibilities

• Compensation: $70,000 annually.
• After hours follow up with e-mails/portals/phone calls required.
• Canadian statutory holidays must be available to work.
• Required to work 1 weekend per month (Saturday remote and Sunday is half hour in the am for portal check).
• Responsible for all customer-service related duties as outlined in Mytox BOS Procedures (BOS 5/6), for customer(s) to which they are assigned.
• Pulls in EDI customer releases and posts to the Mytox CMI system.

Skills

English communication

Math skills

Computer literacy

Pressure handling

Multi-tasking

Education

Grade 12 education or equivalent

3 years automotive experience

Job description

Job descriptions may display in multiple languages based on your language selection.

What We Offer

At Magna, you can expect an engaging and dynamic environment where you can help to develop industry-leading automotive technologies. We invest in our employees, providing them with the support and resources they need to succeed. As a member of our global team, you can expect exciting, varied responsibilities as well as a wide range of development prospects. Because we believe that your career path should be as unique as you are.

Group Summary

The Magna Exteriors portfolio of products includes access systems such as liftgates, exterior trim, modular systems, front-end modules including fascia, active aerodynamic systems and other lightweight structural components for automotive, commercial truck and other industrial markets. Recognized globally as an innovator in all aspects of vehicle exteriors, Magna provides everything needed, from materials development and design through manufacturing and assembly, to help automakers create sleek, state-of-the-art vehicles across the world.

Job Responsibilities

Immediate open position

Qualifications

• Grade 12 education or equivalent
• Minimum 3 years experience in an automotive environment
• Excellent English communication skills (both written and verbal)
• Good general math skills
• Computer literacy in business applications
• Ability to work under pressure
• Familiarity with automotive Tier 1 and Tier 2 customer shipping procedures
• Well organized and highly efficient working in a multi-tasking dynamic environment

Desirable Additional Qualifications

• Familiarity with CMI software
• Experience gained working inside Magna
• Knowledge of Ford DDL / SDS / SIMS systems and related procedures
• Knowledge of Chrysler SMART / DRIVE systems and related procedures
• Knowledge of Nissan Portal and related procedures
• Knowledge of Honda portal
• Automotive manufacturing experience

Main Tasks & Responsibilities

• Compensation: $70,000 annually
• After hours follow up with e-mails/portals/phone calls required
• Canadian statutory holidays must be available to work
• Required to work 1 weekend per month (Saturday remote and Sunday is half hour in the am for portal check)
• Responsible for all customer-service related duties as outlined in Mytox BOS Procedures (BOS 5/6), for customer(s) to which they are assigned
• Pulls in EDI customer releases and posts to the Mytox CMI system

  Awareness, Unity, Empowerment

  At Magna, we believe that a diverse workforce is critical to our success. That’s why we are proud to be an equal opportunity employer. We hire on the basis of experience and qualifications, and in consideration of job requirements, regardless of, in particular, color, ancestry, religion, gender, origin, sexual orientation, age, citizenship, marital status, disability or gender identity. Magna takes the privacy of your personal information seriously. We discourage you from sending applications via email or traditional mail to comply with GDPR requirements and your local Data Privacy Law.

  AI-Assisted Screening Disclosure

  As part of our commitment to a fair, consistent, and efficient recruitment process, we may use artificial intelligence (AI) tools to assist in the initial screening of applications submitted through our Workday system. These tools help identify qualifications and experience that align with the role requirements. Please note that AI is used solely to support our recruiters. Final decisions are always made by the hiring manager and the hiring team. Importantly, no applicant data is shared externally through these AI tools. All information remains securely within our systems and is handled in accordance with our privacy and data protection policies.

  Under conditions defined by applicable law, you may have the right to request an explanation of how AI is used to support decision-making.

  If you have any questions or concerns about this process, feel free to contact our Talent Attraction team.

  Worker Type

  Regular / Permanent

  Group

  Magna Exteriors