Customer Service Representative

Magna-International-6df39721; Brampton; On-site; CAD 70,000 - 84,000; Full time

Job summary

Magna is seeking a materials planning professional in Canada to manage picklists for OEM shipments, perform DDL interactions with major automakers, and resolve customer issues. The role requires strong communication, Excel/MRP proficiency, and commitment to safety and quality.

You will coordinate with internal departments, maintain delivery ratings, and participate in after-hours rotation as needed. This position offers growth within Magna Exteriors and a dynamic team environment.

Qualifications

• Minimum Grade 12 diploma; related post-secondary preferred.
• At least 3 years in a material requirements planning role.
• Excellent verbal and written communication; strong interpersonal skills.
• Proficient with Word and Excel; strong data handling.
• Knowledge of MRP/ERP systems; understanding of Customer EDI; customs documentation experience preferred.

Responsibilities

• Prepare all picklists for shipments to OEM and Tier 1 customers.
• Direct Data Link (DDL) interaction with Ford, Chrysler Smart, GM Supply Power, CSDS.
• Resolve customer problems and maintain service records.
• Support 5S and Lean initiatives; ensure accurate data and procedures.
• Maintain customer delivery ratings and coordinate with internal teams.
• Participate in weekend CSR duties and ensure compliance with safety rules.

Skills

Verbal communication

Written communication

Interpersonal skills

Problem solving

Organization

Time management

MRP system knowledge

Customer EDI understanding

Customs documentation experience

Education

Grade 12 diploma; related post-secondary preferred

Job description

Job descriptions may display in multiple languages based on your language selection. What we offer: At Magna, you can expect an engaging and dynamic environment where you can help to develop industry-leading automotive technologies. We invest in our employees, providing them with the support and resources they need to succeed. As a member of our global team, you can expect exciting, varied responsibilities as well as a wide range of development prospects. Because we believe that your career path should be as unique as you are.

Group Summary

The Magna Exteriors portfolio of products includes access systems such as liftgates, exterior trim, modular systems, front-end modules including fascia, active aerodynamic systems and other lightweight structural components for automotive, commercial truck and other industrial markets. Recognized globally as an innovator in all aspects of vehicle exteriors, Magna provides everything needed, from materials development and design through manufacturing and assembly, to help automakers create sleek, state-of-the-art vehicles across the world.

Job Responsibilities

SALARY: $70,000 - $84,000

VACANCY STATUS: Immediate, Open Position

RESPONSIBILITIES:

• Prepare all picklists for shipments made to OEM and Tier 1 customers for production and/service requirements
• DDL (Direct Data Link) interaction with Ford, Chrysler Smart, GM Supply Power, CSDS
• Problem resolution for customer problems
• Support T4M integrity, standard pack, AR, customer expectation records, build out procedures
• Obtain, analyze and reconcile customer requirements
• Maintain premium transportation files
• Arrange for premium transportation as required
• Liaison with all Plastcoat internal departments as required
• Participate in after hour support rotation
• Maintain the Container Management
• Follow customer service work instructions
• Load and analyze customer releases
• Daily monitoring of customer increases and decreases
• Review and update all customer screens on time
• Daily monitoring of returnable and expendable packaging
• Arrange and schedule all customer freight with carriers
• Maintain service requirement spreadsheet
• Champion customer delivery ratings and disputes as required
• Required to be a part of a weekend rotation team to perform CSR duties on the weekends
• Perform all job functions in a safe and healthful manner, abiding by all health, safety and environmental rules and regulations, promoting safety in the workplace
• Comply with the requirements of CTPAT/PIP
• Conduct business in an ethical manner in compliance with the Magna Code of Conduct
• Report all accidents/incidents and unsafe conditions/behavior
• Adhere to applicable quality systems and IATF 16949 standards
• Adhere to and promote the Employee Charter and work within the rules, regulations and guidelines of the Plastcoat Employee Handbook
• Participate in and support Continuous Improvement initiatives
• Maintain work area in accordance with the principles of 5S and operate daily within these standards
• Ensure work area is kept neat and organized
• Perform other duties as required

QUALIFICATIONS

EDUCATION

• Minimum completion of Grade 12 diploma, post-secondary education in a related field preferred

EXPERIENCE

• Minimum 3 years in a material requirement planning role

SKILLS

• Good verbal and written communication skills
• Computer literate in word & spreadsheet programs
• Demonstrated ability to effectively solve problems
• Strong interpersonal skills
• Well-developed organizational and time management skills
• Expert knowledge of MRP system
• Understanding of Customer EDI systems
• Customs documentation experience preferred

Awareness, Unity, Empowerment

At Magna, we believe that a diverse workforce is critical to our success. That’s why we are proud to be an equal opportunity employer. We hire on the basis of experience and qualifications, and in consideration of job requirements, regardless of, in particular, color, ancestry, religion, gender, origin, sexual orientation, age, citizenship, marital status, disability or gender identity.

Magna takes the privacy of your personal information seriously. We discourage you from sending applications via email or traditional mail to comply with GDPR requirements and your local Data Privacy Law.

AI-Assisted Screening Disclosure

As part of our commitment to a fair, consistent, and efficient recruitment process, we may use artificial intelligence (AI) tools to assist in the initial screening of applications submitted through our Workday system. These tools help identify qualifications and experience that align with the role requirements. Please note that AI is used solely to support our recruiters. Final decisions are always made by the hiring manager and the hiring team. Importantly, no applicant data is shared externally through these AI tools. All information remains securely within our systems and is handled in accordance with our privacy and data protection policies. Under conditions defined by applicable law, you may have the right to request an explanation of how AI is used to support decision-making.

If you have any questions or concerns about this process, feel free to contact our Talent Attraction team.

Worker Type: Regular / Permanent Group: Magna Exteriors

We see a future where everyone can live and move without limitations. That’s why we are developing technologies, systems and concepts that make vehicles safer and cleaner, while serving our communities, the planet and, above all, people. In the right environment, your ideas can turn into industry-changing automotive technologies and improve the lives of people around the world. Let's create the future of mobility, together.

Learn more about us: Sustainability Innovation Interview-Tips