Customer Service Representative

Magna-International-6df39721; Vaughan; On-site; CAD 63,000 - 77,000; Full time

Job summary

Magna Exteriors in Vaughan, Ontario is seeking a Customer Service Specialist to support automotive supply chains. The role focuses on coordinating releases, ensuring on-time delivery, and maintaining strong relationships with Tier 1/2 suppliers and customers.

The ideal candidate has Grade 12, at least 3 years in an automotive environment, strong English communication, and proficiency with standard business software. Weekend availability is required and relocation is not stated.

Qualifications

• Grade 12 education or equivalent.
• Minimum 3 years experience in an automotive environment.
• Excellent English communication skills (both written and verbal).
• Good general math skills.
• Computer literacy in business applications.
• Ability to work under pressure.
• Familiarity with automotive Tier 1 and Tier 2 customer shipping procedures.
• Well organized and highly efficient working in a multi-tasking dynamic environment.

Responsibilities

• Pulls in EDI customer releases and posts to the Mytox CMI system.
• Enters any manual releases as applicable.
• Ensures that Mytox and customer cums are in full agreement.
• Checks/confirms demand load accuracy for their customer before MRP run.
• Issues shipping work-sheets to Shipping Department in advance.
• Liaison with customer deck personnel, freight carriers, and/or plants directly.

Skills

Grade 12

Automotive exp

English comms

Math skills

Computer literacy

Under pressure

Tier 1/2 shipping

Organization

Education

Grade 12 education or equivalent

Tools

CMI software

Mytox system

EDI systems

Job description

Job descriptions may display in multiple languages based on your language selection.What we offer:At Magna, you can expect an engaging and dynamic environment where you can help to develop industry-leading automotive technologies. We invest in our employees, providing them with the support and resources they need to succeed. As a member of our global team, you can expect exciting, varied responsibilities as well as a wide range of development prospects. Because we believe that your career path should be as unique as you are.Group Summary:The Magna Exteriors portfolio of products includes access systems such as liftgates, exterior trim, modular systems, front-end modules including fascia, active aerodynamic systems and other lightweight structural components for automotive, commercial truck and other industrial markets.Recognized globally as an innovator in all aspects of vehicle exteriors, Magna provides everything needed, from materials development and design through manufacturing and assembly, to help automakers create sleek, state-of-the-art vehicles across the world.Job Responsibilities:Immediate open positionQUALIFICATIONS Grade 12 education or equivalentMinimum 3 years experience in an automotive environmentExcellent English communication skills (both written and verbal)Good general math skillsComputer literacy in business applicationsAbility to work under pressureFamiliarity with automotive Tier 1 and Tier 2 customer shipping proceduresWell organized and highly efficient working in a multi-tasking dynamic environmentDESIRABLE ADDITIONAL QUALIFICATIONSFamiliarity with CMI softwareExperience gained working inside MagnaKnowledge of Ford DDL / SDS / SIMS systems and related proceduresKnowledge of Chrysler SMART / DRIVE systems and related proceduresKnowledge of Nissan Portal and related proceduresKnowledge of Honda portalAutomotive manufacturing experienceMAIN TASKS & RESPONSIBILITIESCompensation: $70,000 annuallyAfter hours follow up with e-mails/portals/phone calls requiredCanadian statutory holidays must be available to workRequired to work 1 weekend per month (Saturday remote and Sunday is half hour in the am for portal check)Responsible for all customer-service related duties as outlined in Mytox BOS Procedures (BOS 5/6), for customer(s) to which they are assignedPulls in EDI customer releases and posts to the Mytox CMI systemEnters any manual releases as applicableEnsures that Mytox and customer cums are in full agreementChecks/confirms demand load accuracy for their customer before MRP runIssues shipping work-sheets to Shipping Department in advanceLiaison with customer deck personnel, freight carriers, and/or plants directly either verbally or in writingResponsible for all transportation, logistics and premium freight for customer baseDevelop customer relationship and provide Best-in-Class serviceAnswering of customer inventory system queries in a timely manner (if applicable) or providing backup to do this (requires complete familiarity with Ford DDL, Chrysler SMART, Honda systems)Maintain 100% on time delivery to customers and providing disputes when necessaryLiaise with quality engineers, production and quality representatives to address quality concerns and communicate next steps. Coordinate Engineering changes from customer.Review customer charge-backs and recommend disputes when appropriateCoordinates Customer Finished Good returnable shipping container returns to Mytox from the applicable customer, in a timely mannerBacks up other Customer Service (different customer account) positionsProvides on-call Customer Service support during non-normal business hours as requiredAwareness, Unity, Empowerment:At Magna, we believe that a diverse workforce is critical to our success. That’s why we are proud to be an equal opportunity employer. We hire on the basis of experience and qualifications, and in consideration of job requirements, regardless of, in particular, color, ancestry, religion, gender, origin, sexual orientation, age, citizenship, marital status, disability or gender identity. Magna takes the privacy of your personal information seriously. We discourage you from sending applications via email or traditional mail to comply with GDPR requirements and your local Data Privacy Law.AI-Assisted Screening DisclosureAs part of our commitment to a fair, consistent, and efficient recruitment process, we may use artificial intelligence (AI) tools to assist in the initial screening of applications submitted through our Workday system. These tools help identify qualifications and experience that align with the role requirements. Please note that AI is used solely to support our recruiters. Final decisions are always made by the hiring manager and the hiring team. Importantly, no applicant data is shared externally through these AI tools. All information remains securely within our systems and is handled in accordance with our privacy and data protection policies.Under conditions defined by applicable law, you may have the right to request an explanation of how AI is used to support decision-making.If you have any questions or concerns about this process, feel free to contact our Talent Attraction team.Worker Type:Regular / PermanentGroup:Magna Exteriors