Helpdesk Tchnician

Magna-International-6df39721; Guelph; On-site; CAD 72,000 - 80,000; Full time

Job summary

Magna Exteriors seeks an IT Support professional to assist production and staff with IT requests, troubleshoot hardware and software issues, and maintain AS/400 applications including EDI and shipping modules.

You will perform nightly backups, manage printers/scanners, and provide user training for smooth operations while working with a team focused on customer service and operational excellence.

Qualifications

• University Degree or College Diploma in Computer Science or related field.
• Minimum three years in an IT role or equivalent experience.
• Proficient with MS Office and related software.
• Strong communication and customer-facing skills.

Responsibilities

• Provide IT support to production lines and staff.
• Remote support during off-hours and weekends.
• Support barcode printers and scanners on the floor; perform cleaning and troubleshooting.
• Troubleshoot hardware/software issues (AS/400, PCs, printers, email).
• Maintain AS/400 applications including EDI and Shipping modules.
• Perform nightly backups and maintain logs/equipment database.
• Train and assist users in problem resolution and IT best practices.

Skills

IT knowledge

MS Office

Customer service

Printer/scanner hardware

Windows AD administration

Problem solving

English communication

Team player

Time management

Education

University Degree/College Diploma (CS preferred)

Tools

AS/400

EDI

Backups/maintenance tooling

Active Directory

Job description

Job descriptions may display in multiple languages based on your language selection.What we offer:At Magna, you can expect an engaging and dynamic environment where you can help to develop industry-leading automotive technologies. We invest in our employees, providing them with the support and resources they need to succeed. As a member of our global team, you can expect exciting, varied responsibilities as well as a wide range of development prospects. Because we believe that your career path should be as unique as you are.Group Summary:The Magna Exteriors portfolio of products includes access systems such as liftgates, exterior trim, modular systems, front-end modules including fascia, active aerodynamic systems and other lightweight structural components for automotive, commercial truck and other industrial markets.Recognized globally as an innovator in all aspects of vehicle exteriors, Magna provides everything needed, from materials development and design through manufacturing and assembly, to help automakers create sleek, state-of-the-art vehicles across the world.Job Responsibilities:QUALIFICATIONS NECESSARY TO DO THE JOB:- Immediate opening- $71,744 - $79,700 annual compensation- University Degree/College Diploma (preferably in Computer Science) or equivalent experience required- Minimum three years in IT role preferred- Proficient computer use with MS office and related software- Must have Customer Obsession ability and understanding- Experience with hardware – printers, scanners, cell phones- Windows administration experience (Active Directory) an asset- Previous computer operations experience (maintenance, setup, backup, problem solving)- Excellent communication skills (written and oral, in English)- Ability to lift 40lbs- Proven ability and desire to work as part of a team whose primary focus is customer service- Previous administrative experience an asset- Proven ability to work with many priorities- Must be well organized with great attention to accuracy and detailsMAIN DUTIES:- Support production for IT support requests- Remote support – off hours and weekends- Support various Barcode printers and scanners on the floor: includes cleaning and problem solving- Troubleshoot and support any computer hardware/software issues – AS/400, PC, printers, e-mail- Support AS/400 applications - EDI, Shipping, Customer Service- Perform and verify AS/400 nightly backups- Maintain forms and logs of requests; equipment database- Train, coach and assist users throughout the company with problem resolution- Maintain and troubleshoot cellular and communications devices- Communicate and support Continuous Improvement, 5S and standardized work implementation- Other duties as assignedAwareness, Unity, Empowerment:At Magna, we believe that a diverse workforce is critical to our success. That’s why we are proud to be an equal opportunity employer. We hire on the basis of experience and qualifications, and in consideration of job requirements, regardless of, in particular, color, ancestry, religion, gender, origin, sexual orientation, age, citizenship, marital status, disability or gender identity. Magna takes the privacy of your personal information seriously. We discourage you from sending applications via email or traditional mail to comply with GDPR requirements and your local Data Privacy Law.AI-Assisted Screening DisclosureAs part of our commitment to a fair, consistent, and efficient recruitment process, we may use artificial intelligence (AI) tools to assist in the initial screening of applications submitted through our Workday system. These tools help identify qualifications and experience that align with the role requirements. Please note that AI is used solely to support our recruiters. Final decisions are always made by the hiring manager and the hiring team. Importantly, no applicant data is shared externally through these AI tools. All information remains securely within our systems and is handled in accordance with our privacy and data protection policies.Under conditions defined by applicable law, you may have the right to request an explanation of how AI is used to support decision-making.If you have any questions or concerns about this process, feel free to contact our Talent Attraction team.Worker Type:Regular / PermanentGroup:Magna Exteriors