Customer Service Representative

Inkeros; Toronto; On-site; CAD 60,000 - 80,000; Full time

Job summary

Inkeros is seeking a passionate Customer Service and Retention Specialist to join their team in Etobicoke. This role involves engaging customers, providing telecommunications solutions, and working in a supportive, growth-oriented environment. Applicants should have experience in customer service or sales, and a desire to thrive in a performance-based culture.

Benefits

Health, Dental, and Vision benefits

Uncapped commissions

Performance bonuses

1-on-1 Mentorship

Growth opportunities within the company

Fast-paced, high-energy culture

Team travel perks

Qualifications

• 2-3 years in customer service, sales, or related fields preferred.
• Outgoing, energetic, and confident communication skills.
• Goal-oriented and thrives under performance pressure.

Responsibilities

• Make outbound calls to clients to understand and resolve issues.
• Offer solutions for telecommunications services including cell phones and internet.
• Attend sales seminars to enhance skills and performance.

Skills

Communication

Sales

Customer Service

Teamwork

Adaptability

Job description

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Recruitment Manager @ Inkeros | Team Leadership

Ignite Your Career with Inkeros – Customer Service and Retention Specialist (Etobicoke, ON)

At Inkeros, we believe growth starts with people. That’s why we invest in nurturing talent, fostering an environment where ambition, drive, and personal development thrive. If you're ready to take your career to the next level and be part of a high-energy, supportive team — this is your moment.

We're on the hunt for a Customer Service and Retention Specialist to join our Etobicoke office. As a Retention Specialist, you’ll be the heartbeat of our sales team — connecting with clients, delivering solutions, and helping drive success through innovative telecommunications products and services.

What You'll Be Doing:

• Engage Customers: Make outbound calls to existing clients to understand their concerns, resolve issues, and reinforce the value of their current services.
• Sell Smart: Offer solutions for top-tier telecommunications services including cell phones, data plans, internet, security, and TV
• Collaborate & Win: Work closely with a leading telecom provider while meeting personal and team targets
• Keep Growing: Attend sales and leadership seminars to build skills in public speaking, negotiation, and more
• Own Your Numbers: Navigate our sales cycle using a CRM system and consistently meet or exceed KPIs
• Full-Time Hours: Work from 1:00 PM to 10:00 PM (Saturday availability required)
• Great Compensation: Hourly base pay + uncapped commissions + performance bonuses
• Health & Wellness: Enjoy benefits including Health, Dental, and Vision
• Growth-Focused: Opportunities to advance within the company laterally and into management roles
• 1-on-1 Mentorship: Learn directly from seasoned Sales Managers
• Incredible Culture: Fast-paced, high-energy environment that rewards hustle and celebrates wins
• Travel Perks: Join a team that travels together — seriously, check out our socials!

Who You Are:

• Entry Level: 2-3 years in customer service, sales, hospitality, sports background or related fields (preferred)
• Driven: A motivated self-starter who thrives in performance-based roles
• Personable: Outgoing, energetic, and confident with outstanding communication skills
• Goal-Oriented: Loves a challenge and works well under pressure
• Team Player: Reliable, collaborative, and excited to grow with our team
• Adaptable: Ready to learn, grow, and take initiative every step of the way

If you’re passionate about personal growth, love working in an energetic environment, and want to be paid for your performance, we want to hear from you!

Apply now with your most recent resume — your next big opportunity starts here.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Industries

  Marketing Services

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