Customer Service Representative

Sunbelt Rentals; Toronto; On-site; CAD 60,000 - 80,000; Full time

Job summary

A leading company in the equipment rental industry is seeking a Customer Service Representative in Toronto. This role requires providing efficient and exceptional service to customers renting film equipment and store items, exemplifying reliability and professionalism. The ideal candidate has experience in the motion picture industry, strong communication skills, and a commitment to excellent service.

Benefits

Competitive benefits

Extensive on-the-job training

Retirement plan with employer matching contributions

Health, dental, vision, and life insurance

Qualifications

• Minimum 2-3 years in a motion picture industry rental house.
• Working knowledge of production workflow.
• Must have excellent verbal and written communication skills.

Responsibilities

• Provide exceptional customer service in equipment rental.
• Collect and process all job-related information for customer needs.
• Field customer concerns and ensure timely resolution.

Skills

Organizational skills

Interpersonal skills

Multitasking skills

Communication skills

Education

Post-secondary education in a motion picture industry related program

Tools

Microsoft Office Suite

Job description

Customer Service Representative in Toronto at Sunbelt Rentals

Sunbelt Rentals strives to be the customer's first choice in the equipment rental industry. From pumps to scaffolding to general construction tools, we aim to be the only call needed to outfit a job site with the proper equipment. Not only do we offer a vast fleet that ranks among the best in the industry, we pair it all with a friendly and knowledgeable staff. Our employees are our greatest asset, and although we present a comprehensive equipment offering, our expertise and service are what truly distinguish us from the competition.

We pride ourselves on investing in our workforce and offer competitive benefits, as well as extensive on-the-job training for all eligible employees.

As a highly successful national company, we are constantly looking for talented individuals to support our growth. If you are interested in pursuing a rewardingcareer, we invite you to review our opportunities!

Job Description Summary

Sunbelt’s Customer Service Representative is equipped for success so we can make it happen for our customers.

The Customer Service Representative is empowered to provide exceptional, professional and efficient service to all customers in the rental of film equipment and store items. This position is considered the company’s front line contact with the customer and does whatever is necessary to satisfy the customer’s needs and requests. This role exemplifies the Sunbelt Promise of reliability, availability and ease to our customers.

Responsibilities:

• Collection of all job-related information, including job name, production type, job dates and job contact information.
• Assist, when applicable, in the collection of all required customer information, including insurance certification, customer contacts, shipping and billing addresses.
• Receive equipment requests from customers (primarily via phone/email).
• Enter equipment orders and generate quotes for projects as needed.
• Provide day to day support to productions in the regional offices.
• Receive approval from customers for all rentals, and any associated costs.
• Procure and process any required subrentals ensuring accurate pricing, PO creation, and communication with clients, vendors, and shipping teams.
• Communicate any equipment request changes with production staff in a timely manner. Ensure all pricing/costs associated with any changes are approved by the customer prior to the release of equipment.
• Assist in scheduling of technicians and teched equipment.
• Process missing and damaged reports for equipment returns, sending the reports to production for approval of payment.
• Aid in the appropriate billing of orders (rentals and L&D) by ensuring their accuracy and correct billing information is on hand.
• Keep accurate and up-to-date records within the computer system and paperwork back-up.
• Attend all departmental meetings.
• Field any customer concerns or complaints and ensure all concerns or complaints are addressed in a timely manner.
• Remain updated on new equipment and technologies to better support customers.
• Ensure that all departmental policies and procedures are followed.
• Create a work environment that fosters creativity, ingenuity, and high staff morale.
• Other duties as required.

Qualifications:

• Minimum 2-3 years working in a motion picture industry rental house in a motion/specialty equipment CSR or administrative role, using a rental software program, and/or equivalent on-set experience.
• Working knowledge of production workflow and processes.
• Working knowledge of Sunbelt Rentals Film & TV motion/specialty equipment inventory would be considered an asset.
• Post-secondary education in a motion picture industry related program would be considered an asset.
• Proficiency in Microsoft Office Suite (i.e. Excel, Word, etc.).
• Must be willing to work flexible hours.
• Must have strong organizational, interpersonal, and multitasking skills.
• Must have the ability to work under pressure and meet tight deadlines.
• Must have excellent verbal and written communication skills.

Safety is key to our culture:

The physical demands of this role require bending, squatting, crouching, reaching, lifting 25 pounds or more, and working indoors/outdoors when required by the job. The above description is not a complete listing of all miscellaneous, incidental or similar duties which may be required from day to day. Reasonable accommodations may be made to comply with applicable laws.

We value an inclusive and diverse workplace:

Sunbelt Rentals is an Equal Opportunity Employer — Minority/Female/Disabled/Veteran and any other protected class.

Do you have any of these titles on your resume? Related experience may include: Account Manager, Account Representative, Call Center Representative, Client Services Representative, Customer Care Representative (CCR), Customer Service Agent, Customer Service Representative (Customer Service Rep), Customer Service Specialist, Member Services Representative

Base Pay Range

20.43 - 28.09

Join Our Team!

Sunbelt Rentals strives to be the customer's first choice in the equipment rental industry. From pumps to scaffolding to general construction tools, we aim to be the only call needed to outfit a job site with the proper equipment. Not only do we offer a vast fleet that ranks among the best in the industry, we pair it all with a friendly and knowledgeable staff. Our employees are our greatest asset, and although we present a comprehensive equipment offering, our expertise and service are what truly distinguish us from the competition.

We pride ourselves on investing in our workforce and offer competitive benefits, as well as extensive on-the-job training for all eligible employees.

As a highly successful national company, we are constantly looking for talented individuals to support our growth. If you are interested in pursuing a rewardingcareer, we invite you to review our opportunities!

Job Description Summary

Customer Service Representative – Sunbelt Rentals Film & TV – Motion (Toronto)

Sunbelt’s Customer Service Representative is equipped for success so we can make it happen for our customers.

The Customer Service Representative is empowered to provide exceptional, professional and efficient service to all customers in the rental of film equipment and store items. This position is considered the company’s front line contact with the customer and does whatever is necessary to satisfy the customer’s needs and requests. This role exemplifies the Sunbelt Promise of reliability, availability and ease to our customers.

Responsibilities:

• Collection of all job-related information, including job name, production type, job dates and job contact information.
• Assist, when applicable, in the collection of all required customer information, including insurance certification, customer contacts, shipping and billing addresses.
• Receive equipment requests from customers (primarily via phone/email).
• Enter equipment orders and generate quotes for projects as needed.
• Provide day to day support to productions in the regional offices.
• Receive approval from customers for all rentals, and any associated costs.
• Procure and process any required subrentals ensuring accurate pricing, PO creation, and communication with clients, vendors, and shipping teams.
• Communicate any equipment request changes with production staff in a timely manner. Ensure all pricing/costs associated with any changes are approved by the customer prior to the release of equipment.
• Assist in scheduling of technicians and teched equipment.
• Process missing and damaged reports for equipment returns, sending the reports to production for approval of payment.
• Aid in the appropriate billing of orders (rentals and L&D) by ensuring their accuracy and correct billing information is on hand.
• Keep accurate and up-to-date records within the computer system and paperwork back-up.
• Attend all departmental meetings.
• Field any customer concerns or complaints and ensure all concerns or complaints are addressed in a timely manner.
• Remain updated on new equipment and technologies to better support customers.
• Ensure that all departmental policies and procedures are followed.
• Create a work environment that fosters creativity, ingenuity, and high staff morale.
• Other duties as required.

Qualifications:

• Minimum 2-3 years working in a motion picture industry rental house in a motion/specialty equipment CSR or administrative role, using a rental software program, and/or equivalent on-set experience.
• Working knowledge of production workflow and processes.
• Working knowledge of Sunbelt Rentals Film & TV motion/specialty equipment inventory would be considered an asset.
• Post-secondary education in a motion picture industry related program would be considered an asset.
• Proficiency in Microsoft Office Suite (i.e. Excel, Word, etc.).
• Must be willing to work flexible hours.
• Must have strong organizational, interpersonal, and multitasking skills.
• Must have the ability to work under pressure and meet tight deadlines.
• Must have excellent verbal and written communication skills.

Safety is key to our culture:

The physical demands of this role require bending, squatting, crouching, reaching, lifting 25 pounds or more, and working indoors/outdoors when required by the job. The above description is not a complete listing of all miscellaneous, incidental or similar duties which may be required from day to day. Reasonable accommodations may be made to comply with applicable laws.

We value an inclusive and diverse workplace:

Sunbelt Rentals is an Equal Opportunity Employer — Minority/Female/Disabled/Veteran and any other protected class.

Do you have any of these titles on your resume? Related experience may include: Account Manager, Account Representative, Call Center Representative, Client Services Representative, Customer Care Representative (CCR), Customer Service Agent, Customer Service Representative (Customer Service Rep), Customer Service Specialist, Member Services Representative

Base Pay Range

20.43 - 28.09

Starting rate of pay may vary based on factors including, but not limited to, position offered, location, education, training, and/or experience. Please visit https://www.sunbeltrentals.com/careers/ for more information on our benefits and to join our Talent Network.

Sunbelt Rentals offers generous benefits including health, dental, vision, life insurance, wellbeing, and a retirement plan with employer matching contributions in accordance with Sunbelt’s plans, policies, and applicable agreements (unless specified in a collective bargaining agreement).

Gear up for an exciting career!

Sunbelt Rentals supports service members. Veterans encouraged to apply.

If a current Sunbelt Rentals employee has referred you for an employment opportunity please notify them that you are applying for this position. In order for the employee to get a referral bonus they need to contact their regional recruiter.