Customer Service Representative

TA Services; Toronto; On-site; CAD 60,000 - 70,000; Full time

Job summary

A leading logistics company is seeking a Customer Service Representative to support daily execution and coordination of accounts in Toronto. The role involves serving as the liaison between carriers and suppliers, ensuring efficient shipment tracking and resolution of service issues. Ideal candidates should have strong communication skills and experience in logistics or supply chain management.

Qualifications

• Excellent verbal and written communication skills.
• High attention to detail with ability to manage multiple tasks.
• Strong customer service orientation.

Responsibilities

• Serve as the main point of contact for day-to-day communication.
• Schedule pickups, track shipments, and ensure on-time delivery.
• Monitor transportation milestones and resolve delays.

Skills

Communication skills

Attention to detail

Customer service orientation

Conflict resolution

Proficiency in Microsoft Office

Tools

Transportation Management System (TMS)

Microsoft Office

Job description

TA Services has been the premier integrated solutions provider for Freight Brokerage, Managed Transportation, Warehouse and Fulfillment, and Cross Border Logistics needs since 1986.

Company Description

TA Services has been the premier integrated solutions provider for Freight Brokerage, Managed Transportation, Warehouse and Fulfillment, and Cross Border Logistics needs since 1986.

Company Culture Is Intentional Here At TA Services And Our Core Values Help Guide Us In The Cultivation Of That Culture. We Know How Important It Is To Join a Company Where You Feel Valued And Are Given Opportunities For Advancement. That Is Why We Give Everyone The Tools And Training To Reach Their Full Potential! If You Think TA Services Could Be a Home For You, Take a Look At Our Five Core Values To Check If Your Values Align With Ours

People First – Our people come first. We take pride in working together to create sustainable relationships.

Service – Service is at the core of what we do and who we are. We are honest in our approach, genuine in our care, and thoughtful in our execution.

Safety – Not silent nor second. Safety is engrained in our people, processes, and daily operations.

Results – We create value-driven solutions that deliver extraordinary results.

Innovation – Continuously adapting, we encourage great ideas to create solutions that matter.

Job Description

Compensation : $60,000 + Commission

Position Overview

The Customer Service Representative (CSR) plays a vital role in supporting the Account Manager with the daily execution and coordination of accounts. Acting as the primary liaison between carriers, suppliers, and internal teams, the CSR ensures that shipments are tracked, documented, and delivered according to service expectations.

This position requires someone who is highly organized, detail-oriented, and thrives in a fast-paced environment. Strong communication and problem-solving skills are essential, as is a proactive approach to managing exceptions and customer needs.

Key Responsibilities

• Serve as the main point of contact for day-to-day communication with carriers and suppliers.
• Schedule pickups and track shipments to ensure on-time delivery and service performance.
• Monitor transportation milestones and proactively resolve delays, exceptions, or service issues.
• Coordinate with drivers, shippers, and receivers to ensure freight is loaded properly and in compliance with customer-specific requirements.
• Collaborate with accounting to resolve billing discrepancies and respond to client and carrier invoice inquiries.
• Utilize Transportation Management System (TMS) and internal rating tools to manage operational tasks efficiently.
• Work closely with the Account Manager to implement solutions for escalated or non-standard situations.
• Assist in launching new customer accounts, ensuring both client and internal requirements are met.
• Support preparation and delivery of customer performance reports (daily, weekly, monthly).
• Address delivery issues promptly and follow standard claims procedures to ensure timely resolution.
• Collaborate with dispatch, compliance, and billing teams to maintain smooth workflow and communication.
• Perform other administrative and operational duties as required.
• Support afterhours coverage as needed for urgent updates and load issues outside regular business hours.

Qualifications

Required Skills :

• Excellent communication skills (verbal and written).
• High attention to detail with the ability to manage multiple time-sensitive tasks.
• Strong customer service orientation and conflict resolution skills.
• Ability to work independently, with sound judgment under pressure.
• Proficiency in Microsoft Office (Excel, Outlook, Word).

Preferred Experience

• 1–3 years of experience in logistics, transportation, or supply chain preferred
• Experience using a TMS platform
• Bilingual candidates (Spanish preferred) are strongly encouraged to apply.
• Compensation : Base salary of $60,000 CAD, plus commission structure based on account performance.
• Work Schedule : Full-time. Occasional afterhours availability required during peak periods or for time-sensitive shipments.

Seniority level

Seniority level

Entry level

Employment type

Employment type

Full-time

Job function

Job function

Other

Transportation, Logistics, Supply Chain and Storage

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