Customer Service Representative

Saint-Gobain Group; Toronto; On-site; CAD 44,000 - 50,000; Full time

Benefits offered by this job

Healthcare

Parental leave

Retirement plan (RRSP)

TFSA

DPSP

Employee stock purchase

Tuition reimbursement

Wellness program

Pet insurance

Perks & Savings program

Job summary

Kaycan, a Saint-Gobain subsidiary, is seeking a Customer Service Representative in Scarborough to join our busy branch team. You will handle incoming calls, in-person orders and emails, verify pricing, manage CRM data, and coordinate with head office to meet customer needs.

Strong communication and problem-solving will help deliver exceptional service daily. Requirements include 2–3 years in a similar role, fluency in Mandarin and/or Cantonese, and proficiency with MS Office.

Qualifications

• 2–3 years of experience in a similar role including in-person customer service.
• Ability to communicate in Mandarin and/or Cantonese.
• Customer service oriented with excellent communication abilities.
• Proven ability to multi-task and work in a fast-paced environment.
• Experience with MS Office, data entry and databases management.

Responsibilities

• Handle incoming customer calls, in-person orders and emails thoroughly and professionally.
• Verify pricing and product availability; adjust pricing and apply refunds/returns as needed.
• Coordinate with head office and other branches to source inventory and meet customer needs.
• Update and maintain customer accounts in CRM system (Oracle); reference pricing and terms.
• Enter orders for other branches following procedures for special materials and interbranch shipping.
• Provide pricing, credit terms, and order entry information to clients.

Skills

Customer service

Mandarin/Cantonese

MS Office

Data entry

Multi-tasking

Communication

Tools

MS Office

CRM systems

Data entry

Databases management

Job description

Kaycan has an exciting career opportunity for a Customer Service Representative based in Scarborough to join our team. This is a great chance to join a Top Employer and contribute to our growth and success.

Schedule:Monday to Friday
Status:Full Time, permanent, On-site

Here’s what you’ll be responsible for in this role

This position is responsible for ensuring that all incoming customer/sales calls, in person orders and e-mails are serviced thoroughly and professionally, by following through on quoted delivery dates, pricing and resolving customer concerns at one our busiest branches. You will work with a great branch team to deliver the following:

• Understand customer needs and advise best solutions for a positive customer experience;
• Address client inquiries regarding order status and complete order adjustments in a timely manner and creating new customer accounts for sales team;
• Verify pricing and availability of product with outside sales/customers. Adjust pricing for customers when necessary and apply refunds/returns for customer accounts;
• Liaise with head office and other branches from across Canada to solicit inventory to meet customers’ needs;
• Updating, referencing, and maintaining customer accounts in our inventory/CRM system;
• Enter orders for other branches in accordance with procedures for special materials and interbranch shipping;
• Updating and referencing the company’s CRM system (Oracle);
• Supply and inform clients of pricing, credit terms as well as entering orders in system;
• Investigate and troubleshoot customer service issues and offer solutions to our customers achieve their goals;
• Other duties as required.

Is this job for you ?

Here is what’s important to have to apply:

• 2-3 years of experience in a similar role including in-person customer service;
• Ability to communicate in Mandarin and/or Cantonese;
• Customer service oriented with excellent communication abilities;
• Proven ability to multi-task and work in a fast-paced environment;
• Experience with MS Office, data entry and databases management.

A little more about us

Kaycanis a subsidiary of Saint-Gobain -- the world’s largest building materials company with a 360-year legacy of innovation and growth. Saint-Gobain group is leader in sustainable product development and environmental stewardship. We’re proud to that Saint-Gobain North America was recognized by Top Employers institute as on the best workplaces in North America & Canada.

Legal Statement

Saint-Gobain is an inclusive and equal opportunity employer committed to providing reasonable accommodations throughout the recruitment process to applicants upon their request. This commitment is in accordance with the Accessibility for Ontarians with Disabilities Act (AODA).

Benefits in joining us

Saint-Gobain strives to provide a transparent overview of what to expect when joining us.

We offer an annual range of $44,000 to $50,000 for this role.

We also provide unique options to fit your unique lives! Our Total Rewards Program offers a total approach to well-being!

Our amazing benefits and programs include, but are not limited to:

• Excellent healthcare options:Medical, vision, prescription & dental;
• Family Focus & Balance:Parental leave, paid time-off, and Employee Assistance Program;
• Financial Security:Company-funded Retirement Accumulation Plan - Registered Retirement Savings Plan (RRSP), Deferred Profit-Sharing Plan (DPSP), Tax-Free Savings Account (TFSA) andEmployee Stock Purchase Program (PEG);
• Tuition Reimbursement:Continuing education for every season of your career
• Employee Recognition Programs;
• LiveWell:Rewarding you for living a healthy lifestyle;
• Be Well Be You: Our comprehensive benefits, resources, and programs platform to help you and your family be well, wherever you are in life (Emotional, Physical, Financial, and Social);
• Pet insurance options:Insurance plan & prescription discount program for your furry friends;
• Perks & Savings Program :access to thousands of gift cards, in-store and online discounts, as well as cashback offers.