Customer Service Representative

City of Summerside; Summerside; On-site; CAD 21,000 - 28,000; Part time

Job summary

The City of Summerside is hiring a friendly and proactive Customer Service Representative to join Credit Union Place, supporting Front Desk/Box Office and Bowling Lanes. You will greet guests, process sales, handle transactions, and assist with daily operations in a fast-paced environment.

Ideal candidates communicate clearly, multitask efficiently, and enjoy working with the public. Bilingual English/French is an asset; some evening or weekend hours may apply.

Qualifications

• Strong communication and interpersonal skills.
• Proven ability to multitask, prioritize, and work under pressure.
• Friendly, positive attitude with a team-oriented mindset.
• Bilingualism (English/French) is an asset.
• For the Bowling Lanes: must have or be willing to obtain a Responsible Beverage Server Certificate (19+).

Responsibilities

• Provide outstanding customer service in-person and over the phone.
• Process sales of memberships, event tickets, and bowling lane bookings.
• Perform general office duties and support daily operations.
• Handle cash, debit, and credit transactions accurately.
• Operate computer software, POS systems, and related technology.
• Keep the workspace organized while managing multiple priorities.
• Work in the Bowling Lanes includes service in the licensed lounge area.
• Adapt to changing tasks and customer needs in a busy environment.

Skills

Communication

Multitasking

Customer service mindset

Bilingual English/French

Teamwork

Reliability

Tools

POS systems

Job description

Are you an energetic, positive, and reliable individual who thrives in a fast-paced, customer-focused environment? The City of Summerside is seeking enthusiastic and motivated Customer Service Representative to join our team at Credit Union Place, supporting both the Front Desk/Box Office and Bowling Lanes

At Credit Union Place, you’ll be part of a team that helps create a welcoming and fun experience for our guests. From assisting visitors at the front desk, selling concert tickets and memberships, to ensuring a great time at our five-pin bowling lanes, every day will bring variety and new opportunities to connect with the community.

Duties include:

• Provide outstanding customer service in-person and over the phone
• Process sales of memberships, event tickets, and bowling lane bookings
• Perform general office duties and support daily operations
• Handle cash, debit, and credit transactions accurately
• Operate computer software, POS systems, and related technology
• Keep the workspace organized while managing multiple priorities
• Work in the Bowling Lanes includes service in the licensed lounge area
• Adapt to changing tasks and customer needs in a busy environment

Required Qualifications and Competencies:

• Strong communication and interpersonal skills
• Proven ability to multitask, prioritize, and work under pressure
• Friendly, positive attitude with a team-oriented mindset
• Reliable with a solid work ethic and attention to detail
• Computer literacy and comfort with technology
• Experience in customer service or hospitality considered an asset
• Bilingualism (English/French) is an asset
• For the Bowling Lanes: must have or be willing to obtain a Responsible Beverage Server Certificate (19+)

Hours: Approximately 10–15 hours per week, with the possibility of additional hours based on operational requirements.

Deadline to apply: Friday, November 6th at 12:00 PM (AST)

Tagged as: 64409

Essential Skills:

• Computer Use
• Oral Communication
• Problem Solving
• Working with Others

Soft Skills:

• Adaptability
• Effective Communication
• Problem Solving
• Service Oriented

Hard Skills:

• Administrative Support
• Client Services
• Customer Service

Digital Skills:

• Email
• Microsoft Outlook
• Microsoft Word

Languages:

• English
• French