Temporary Customer Service Representative - Royal Bank Plaza

Reimagined Parking; Toronto; On-site; CAD 23,000 - 32,000; Full time

Benefits offered by this job

EAP

Paid vacation

Job summary

Reimagined Parking is seeking a temporary Customer Service Representative for Royal Bank Plaza, Toronto. The CSR will handle high-volume calls and emails, maintain customer data, and ensure a seamless experience for monthly parking customers and internal teams.

The role emphasizes accuracy, professionalism, and brand representation in a fast-paced environment, with a Monday–Friday, 3:00pm–11:00pm schedule and a short assignment window in late 2026.

Qualifications

• High school diploma or GED; strong customer service experience preferred.
• Ability to handle high-volume inquiries with accuracy and empathy.
• Proficiency in Microsoft Office and CRM systems; data entry accuracy.

Responsibilities

• Serve as primary contact for monthly parking customers and internal stakeholders.
• Handle inbound calls, emails, and written correspondence per service standards.
• Resolve inquiries and complaints with professionalism and empathy.
• Enter and maintain customer data and payment details in CRM.
• Process transactions, updates, and cancellations; document activities promptly.

Skills

Communication

Phone etiquette

Multitasking

Data entry

CRM systems

Microsoft Office

Problem solving

Teamwork

Education

High School Diploma or GED

Tools

CRM software

Phone platforms

Job description

Temporary Customer Service Representative - Royal Bank Plaza

Application Deadline: 28 October 2026

Department: Operations - Field(OPS001)

Employment Type: Seasonal - Full Time

Location: I9-129_200 Bay St.

Reporting To: Location Manager

Compensation: CA$19.92 / hour

Description

Location: Lot 129 - 200 Bay Street (Royal Bank Plaza)

Start Date: November 2, 2026

End date: November 6, 2026

Shift: Monday - Friday / 3:00pm - 11:00pm

Changes may be made to this schedule are subject to operational requirements.

Deadline: Wednesday, October 28th, 2026, at 5:00pm

This is an internal position for all UFCW Impark employees.

At Reimagined Parking, we believe great people drive great results. That’s why we prioritize our teams, champion a positive culture, and relentlessly pursue excellence.

The Customer Service Representative (CSR) is responsible for delivering exceptional service to monthly parking customers, transient guests, and internal stakeholders. This role handles high-volume written and phone-based transaction requests while ensuring accuracy, professionalism, and seamless customer experience.

The ideal candidate thrives in a fast-paced environment, demonstrates strong attention to detail, and serves as a brand ambassador in every interaction.

Key Responsibilities

• Serve as the primary point of contact for monthly parking customers, including prospective, existing, and internal stakeholders
• Handle inbound calls, emails, and written correspondence in alignment with service level and quality standards
• Resolve customer inquiries, requests, and complaints with professionalism, empathy, and accuracy
• Support customer retention by delivering consistent, high-quality service experiences
• Assist customers with account setup, maintenance, and web-based platform navigation
• Process customer transactions, including new account sign-ups, updates, and cancellations
• Accurately enter and maintain customer data, payment details (credit card and pre-authorized payments), and account notes
• Ensure all customer interactions and transactions are properly documented in CRM systems
• Provide branch, lot, and account maintenance support
• Manage high-volume workloads while maintaining accuracy, efficiency, and professionalism
• Complete after-call work and required documentation promptly
• Monitor and respond within established service level agreements (SLAs)
• Maintain data integrity through accurate data entry and system updates
• Communicate and enforce company policies, procedures, and parking regulations
• Stay current with changes to workflows, policies, and product offerings
• Utilize available resources such as internal knowledge bases, policies, and training materials
• Assist team members with troubleshooting and issue resolution
• Coordinate operational tasks such as work orders, meter outage reporting, and documentation uploads
• Support supply order preparation and submission for parking locations
• Maintain deliverable calendars to ensure deadlines are met across departments

Skills, Knowledge and Expertise

• Strong communication skills (verbal and written) with excellent phone etiquette
• Demonstrated ability to manage multiple priorities in a structured, fast-paced environment
• High attention to detail with strong data entry accuracy
• Critical thinking and problem-solving skills with sound judgment
• Ability to handle customer concerns professionally and effectively resolve conflicts
• Proficiency in Microsoft Office and customer systems (CRM, phone platforms, etc.)
• Self-motivated, adaptable, and team-oriented with a strong work ethic

REQUIREMENTS:

• High School Diploma or GED equivalent
• Minimum 1 year of customer service experience in a high-volume environment (e.g., call center, retail) preferred
• Must be at least 18 years of age
• Must successfully pass a background check, in accordance with company policy and applicable laws
• Must be authorized to work in the Canada and able to provide documentation verifying eligibility, as required by law

PHYSICAL DEMANDS:

• Ability to remain seated for extended periods while working at a computer workstation
• Frequent use of a computer, keyboard, and telephone for data entry and customer communication
• Ability to read, analyze, and interpret information on a computer screen
• Occasional lifting of office supplies or materials up to 10–15 pounds
• Frequent talking and listening to interact with customers via phone and virtual channels
• Ability to maintain focus and productivity in a fast-paced, high-volume work environment

WORKING CONDITIONS:

• Fast-paced, high-volume contact center environment
• Performance-driven with call monitoring and quality assurance standards

OTHER DUTIES:

Please note this job description is not designed to cover or contain an all‐inclusive list of activities, duties or responsibilities that are required for this job. Duties, responsibilities and activities may change at any time with or without notice

Benefits

• Employee Assistance Program (EAP): Confidential support for mental health, financial, legal advice, and more for everyone in your home
• Paid Vacation: Enjoy well-deserved time off to relax, travel, or spend time with family.

UNION:

• If this position is union‑represented, employment terms, benefits, and conditions are governed by the applicable Collective Bargaining Agreement (CBA).