Customer Sales Representative

Primus Workforce; Kamloops; On-site; CAD 35,000 - 52,000; Full time

Job summary

Primus Workforce seeks a Customer Experience Representative to engage in-store customers, introduce products, and provide detailed information to foster purchase interest. The CSR will qualify leads, track activities in CRM, and pass qualified leads to sales reps for follow-up, contributing to sales success.

The role is onsite at designated retail locations with flexible hours (full-time or part-time) and may involve occasional travel between locations.

Qualifications

• Experience in customer service, sales, or retail.
• Excellent verbal communication and interpersonal skills.
• Ability to present products clearly and tailor messaging.
• Identify sales opportunities and connect customers with the right rep.
• Basic experience with CRM systems or lead-tracking tools.
• Enthusiastic, approachable, self-motivated.
• Strong organizational and multitasking skills.
• Able to work independently and in a team.

Responsibilities

• Engage in-store customers and build rapport to spark interest in products.
• Answer questions and provide product recommendations.
• Educate customers about product range and fit for their needs.
• Identify and qualify potential leads through customer interactions.
• Track and report activities in CRM systems.
• Gather customer information and pass leads to sales reps for follow-up.
• Provide detailed customer information to sales reps for follow-up.
• Track customer interactions and feedback to inform sales strategy.
• Provide excellent customer service and follow-up information.
• Help ensure retail space is organized and stocked with promotional materials.

Skills

Customer service experience

In-store sales

Verbal communication

Product presentation

Lead qualification

CRM familiarity

Motivated/self-driven

Organizational skills

Team player

Independence

Tools

CRM software

Job description

Job Title: Customer Experience Representative (ON SITE, Part-time/Full-time )

Job Summary:

The Customer Sales Representative (CSR) will be responsible for engaging directly with in-store customers, introducing them to products, and providing them with detailed information to foster interest and understanding. The CSR will qualify potential leads, assist in driving product awareness, and connect prospective buyers with sales representatives, contributing to the overall success of the organization.

Key Responsibilities:

• Proactively approach and engage in-store customers while building rapport to increase their interest in products.
• Provide excellent service to customers by answering questions and offering product recommendations.
• Educate customers about the range of products available and how they meet customer needs.
• Identify and qualify potential leads by engaging with customers to assess their needs and interests.
• Track and report on activities accurately and on time within CRM systems (i.e., customer interactions, lead generation etc.)
• Gather relevant customer information and pass leads on to sales reps for follow-up.
• Ensure sales reps are provided with detailed customer information, including product interests and any specific inquiries made.
• Assist in tracking customer interactions and feedback to inform the sales process and strategy.
• Provide excellent customer service by addressing inquiries, offering follow-up information, and ensuring customer satisfaction.
• Assist in ensuring that the retail space is organized and stocked with relevant promotional materials, product samples, and other essentials.

Qualifications:

• Experience in customer service, sales, or retail, with a focus on in-person customer interactions.
• Excellent verbal communication and interpersonal skills, with the ability to engage customers effectively.
• Ability to present products clearly and confidently, while tailoring messaging to individual customer needs.
• Ability to identify sales opportunities and connect customers with the right sales rep.
• Basic experience with CRM systems or lead-tracking tools is a plus.
• Enthusiastic, approachable, self-motivated; able to engage customers in a busy retail environment.
• Strong organizational and multitasking skills to manage customer interactions and leads.
• Ability to work well independently and as part of a team to achieve organizational goals.

Working Conditions:

• Full-time or part-time position (post-secondary students preferred)
• Flexible hours between 10 am to 7pm Sunday to Saturday.
• In-store at designated retail locations.
• May require occasional travel between locations depending on business requirements.

Here at Primus Workforce, we provide safety-minded, experienced personnel support throughout the oil & gas, construction, technical trades, and other sectors to our clients' long-term and short-term contingency needs. We are a growing and dynamic company to work with, providing you with the key to your future success.

Primus Workforce is committed to equity employment for women, aboriginal people, visible minorities, veterans and persons with disabilities. Interested candidates from these groups are encouraged to apply.