Customer Service Representative

Protech Group; Quebec; On-site; CAD 42,000 - 47,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

RRSP

Growth opportunities

Job summary

Protech Group in Montreal, QC, is seeking a Customer Service Representative to guide customers before, during, and after sales. You will prepare orders, respond to inquiries, and ensure a smooth order process while maintaining strong relationships with clients.

Ideal candidates have 5+ years in customer service, are fluent in English and French, and proficient with Office 365. The role offers a competitive salary and comprehensive benefits in a dynamic manufacturing environment.

Qualifications

• 5+ years experience in customer service.
• Proficient with Office 365 (Word & Excel).
• Fluency in English and French (spoken & written).
• Detail oriented with deadline discipline.

Responsibilities

• Prepare orders by collecting and assessing customer information.
• Respond to emails, calls and inquiries about pricing, production, orders and product development.
• Maintain high customer satisfaction by staying available, tracking orders and following up on accounts.
• Keep records of customer interactions and documents.
• Cultivate and maintain long-term customer relationships.
• Collaborate with Logistics, R&D, Manufacturing, Marketing to exceed expectations.

Skills

Office 365

Bilingual English/French

Customer service experience

Tools

Office 365

Job description

YOUR CHALLENGE

You are an integral part of providing the expertise and service benefiting our customers. As a Customer Service Representative, your goal is to guide our customers before, during and after sales to ensure the best experience possible. You will:

• Prepare orders by collecting and assessing customer information;
• Respond to incomings emails, phone calls and website inquiries such as pricing, production, order tracking, and product development;
• Maintain a high level of customer satisfaction by remaining available and responsive, ensuring a clean order process, tracking orders, and proactively following up on accounts;
• Keep records of customer interactions and file documents;
• Cultivate, develop and maintain long-term customer relationships;
• Collaborate with other departments (i.e. Logistics, Research & Development, Manufacturing, Marketing) throughout the entire process in order to meet and even exceed customer expectations.

YOUR EXPERIENCE & SKILLS

• Minimum of 5 years experience in customer service;
• Knowledge of Office 365 (most importantly Word and Excel)
• English and French language mastery (spoken and written);
• Exemplify a dedication to customer satisfaction and delivering end results;
• Possess excellent attention to detail and work with set deadlines;
• Willing to cooperate, share responsibilities, take direction and advice within the team and other related departments;
• Able to plan and organize multiple responsibilities simultaneously;

OUR OFFER

When you come to work at the Protech Group you’ll become part of a dynamic and rapidly expanding business. Everyone has a part to play in our success to formulate the right mix. In return, we reward our people with a wide range of great benefits, including:

• Salary of $42,000 to $47,000 per year;
• Medical and dental insurance program with telemedicine;
• RRSP pension plan contribution;
• Opportunities for rapid growth and pay increase into senior roles.

OUR COMPANY

For more than 40 years, the Protech Group has been developing and manufacturing coatings, paints, and specialty materials. Through quality and innovation, we formulate the right mix to protect and enhance what matters most to our customers. Headquartered in Montreal, Quebec, Canada, Protech Group products are manufactured in more than 20 sites worldwide. We serve our customers in countless markets and industries, including construction, infrastructure, transportation, consumer goods, and healthcare.

We hire personalities, not backgrounds. The Protech Group is an equal opportunity employer committed to diversity, equity and inclusion.